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July 2023 by Renae Turner
Was not impressed. Of course it was a very small branch, but it was close to closing. There was probably eight people in line. A lot of people walked out because it was way too packed way too small of a building. I understand that’s not her fault, but the supervisor had asked me a important question and I wasn’t sure about the answer so she was on hold with shock to me. I don’t know 15 minutes just to get someone from the main branch to answer the phone. In the meantime, I found the answer she was looking for. There was a young woman that was just sitting there. She was an employee. I asked her if she would let the supervisor know that I have the answer she’s looking for and she wouldn’t have to be on hold that point, the young woman just sit there didn’t move a muscle and looked at me and said I’ll tell her in a second finally after about five minutes I tried to say it to the lady myself, but she was on the phone and counting her drawer at the same time, so she couldn’t even hear me. I have just open my bank account with USBank lots of problems with their customer service center. Not really impressed at all.
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December 2022 by Vicki Bressman
I was there this morning turning in a huge bucket of change. In the bucket was my mother's ring, she passed and I have been looking for the ring forever! The Teller that helped me was so kind and came around to give me a hug as I stood there crying in shock. That small act of kindness meant everything.
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September 2021 by Katherine Bebout
When you come through the drive-thru thinking you're just going to do your business and go on it's always hurry up and wait I've been waiting here for 4 minutes before anyone even acknowledged I was here and there's only one other car here.
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January 2021 by Sarah Tweedy
You know your job isn’t that hard and the people calling to ask simple questions don’t need the attitude or to be hung up on. The bank Itself is a dump too
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October 2020 by Dez Marie
I just left the drive through, i spent 15 minutes in the drive through and had 2 other people helped that arrived after I did. I was asked to verify how much money I sent in cash and I said 455. I didn’t get any type of confirmation I was told to “have a nice day” so when I drove away I got my notifications on my phone and seen they only deposited 435 into my account. Less than a minute and I called the bank to tell them. Now the lady on the phone said she helped me and it “sounded like thats what I said” so that’s what she put and it doesn’t look like her drawer is off? Are you kidding me? I didn’t even get told that it was a different amount then what I had told the lady I was depositing while in the drive through. Then on the phone she told me that she heard me say 435. This is the second time in 1 week where I’ve had issues with this location! I will gladly go out of my way to continue to stop at any other location because I put lots of money in my bank and am saving for my maternity leave in 4 weeks. This is pathetic. She should have verified the amount I told her or the amount she believed I was depositing rather than just saying “have a nice day” I was spoken to with literally 2 sentences in a matter of 15 minutes! This is horrible customer service and I work in customer service everyday... this has been the worst experience I’ve had. After today I will be looking for a new bank. i will happily deposit my 3500$+ a month into someone else’s hands who can be reliable.
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October 2019 by Kristen LeBeau
Amazing experience and excellent customer service!! Great place to bank.
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October 2019 by Shawn Brown
Not a Commercial account friendly bank. Took over an hour for them to count 2 deposit bags and gather a change order.
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March 2019 by Troy Nickels
Absolutely horrible. I have to come here every day for work and it takes forever every time. No difference today. Pulled up at 9:30 with no cars in front of me and I'm still here at 9:45. I have no idea why it takes this long. It never used to. Definitely would not give them any of my personal money or deal with them in my personal life in any way. Done at 9:45.
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August 2018 by Neon Trinh
I love everyone that's works here! Every one is so friendly and knowledgeable and I would totally recommend this bank :)
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July 2018 by Whitney Smith
Slowest bank I have ever been to in my entire banking history. Seriously!
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July 2018 by Daniel Ostdiek
Horrible customer service
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June 2018 by Shelbie Nelson
I called this branch three days before leaving the country to make sure I was able to pick up forgien currency. I called and spoke with someone and I made sure to verify and ask that I can for sure pick up euros the same day I come in and she said yes that's not a problem. I should have known better to wait till the day before leaving to stop there but I was informed that the information i received from someone at the branch was not correct and I could not pick it up the same day. Bailey was very polite and professional and the staff overall has good customer service. But sadly, if you want the correct information you need to call and make sure to speak to 2-3 different people to make sure the information you are getting is correct. Very unprofessional on that end but again customer service was great even on a busy day. Will not be going to this branch for anything other than ATM withdrawals.
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April 2018 by Rob Wren
Attempted to make withdraw at ATM and the machine did not give me any money. I was able to retrieve my card and checked my balance, it showed the money had been taken from my account. I then attempted to contact a Banker with the 800 number. At first I was told the transaction would be reversed by next morning...Guess what..It wasn't! I then went to this branch to speak with the Manager. I was told they were aware of a problem with their ATM, it was being looked at but there was nothing they could do at this time! In the meanwhile late fees for the bills keep piling up and I am now told this could take up to 10 days to figure out. I have been a customer with this Bank for a long time but in the last six months or so it has been one thing after another from debut cards to unauthorized withdraws. I AM ABOUT DONE! I am giving the place 1 star, only because google won't let me give it a ZERO!
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March 2018 by Curtis
Probably one of my worst experiences with a bank. 1st my bank card got cancelled without my knowledge 2 days before I left the country for 3 months, then rather than reactivating my card they shredded it, gave me a temporary card good for only 30 days, and mailed me a new card. When the card arrived, it went to a different address/state rather than the address I told the banker it needed sent to. Then once I figured out a way to get the card to me, when it arrived it was not the correct card I had chosen. So I called this branch and talked to them again, the lady said she would get the card I had chosen out to me and over night it so I could get it right away. Instead she just cancelled my incorrect but still existing card(without telling me) leaving me stranded in a foreign country with just the cash that I had with me, until I called customer service and they figured it out over the phone. So, long story short, if you have the option of using an ATM, a different branch, or doing your business over the phone, I'd recommend it!
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February 2018 by Andy Singley
The people are nice, but the branch can't handle even small amounts of foreign currency.
