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December 2023 by Juli
Total Respiratory- My husband got a new bipap machine and was refitted for a mask. We learned his mask was too big. He was tired, napping, and not himself. With the new machine and mask that fit him after only 3 days we have great results. He now sleeps through the night,is more alert andno longer naps during the day.
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November 2023 by Roxanne Westphalen
If I could give less than 1 star, I would. In the years that I've dealt with this provider in CB, I've never had a return call from them when I've left a message. I had an overnight oxygen saturation test done 3 weeks ago and the results have still not been shared with my physician or me. What's the point in doing these tests if they aren't sharing the results? I'll bet they billed for it right away and expect to get paid right away!Stay away from this provider! Find one that cares. Find one that knows what they are doing!
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October 2023 by Kaly Moreno
I started my sleep study on September 6, everything was going well until September 14, I logged in from 7:23 am to 12:29 pm, when I noticed that the machine was not recording the connected hours, I began to communicate with Respiratorio Total. , the supplier. Those who sent me to take this exam told me that everything was fine, that those hours would be recorded the next day, that same day in several emails I asked them if they were sure that I should not log in again that day and they told me. everyone responded Without making sure everything was okay, I had to wait until the next day. The next day, when the schedule for the 14th still did not appear, I started writing to them again because even though they have a translation service, if you call them and ask for a translation, they say no, they told me. I had to contact Resmed, the manufacturer of the product, which could possibly be a connection issue. After using my time, when I contacted Resmed, they explained to me that the medical provider could not send the patient to call them, because they have a direct support line with them and they are the ones who have to call with any problem, not the patients, Resmed explained to me that the problem is not with the machine nor is it a connection problem, the problem is that if I connect before 12 noon those hours count for the previous night, that is why my hours for September 14 will not appear . The problem is that on September 6, when I went to pick up the machine, one of the questions I asked was if I could connect at any time of the day. Day and they told me that yes, as long as I went to take a nap or felt tired I could connect without problems, NO ONE explained to me about the connection before 12 noon, due to their negligence and lack of information I am at risk for my insurance they denied me the surgery, I have tried everything with them to resolve this situation but they refuse to write the reality of the incident, I asked them for the letter from my insurance explaining this situation and they send me different letters with only half of the story. They reflect that they did not give the correct information even though I have all the emails with the half-baked and poorly given information that they gave me, they ignore a part of my emails and respond only to the part that suits them, they do not give the true information of the problem that they In short, everything is a lack of information on their part for the patient and negligence, I have all the evidence to prove that this problem has been caused by them and yet they continue to ignore what is explained to them. on emails, I am not willing to lose my surgery to a negligent provider who deliberately omits real information and only responds to the part of the emails for your benefit and convenience…The service from this provider is really pitiful and unprofessional.
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June 2023 by Travis Norton
Nate and Team,Thank you for helping me out in a time of need! You both are truly amazing at what you do!
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December 2022 by Maria SG
I dropped off my nebulizer prescription. They contacted my doctors office for all of the necessary documents. I received great customer service from Nate and his team.
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December 2020 by Frank Daly
I was traveling through the area on my motorcycle and checked into my hotel and quickly realized I had lost part of my headgear for my CPAP. After a terrible nights sleep and being 1000 miles from home, I called Total Respiratory. Jeff and Nate were wonderful. They listened to my situation and worked me in. Within a couple hours I was fitted for new headgear that works perfectly. I was back on the road quickly. These two gentlemen have excellent customer service and experience in their field. Thank you guys for keeping me sleeping safely while on the road!
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December 2020 by Keith Carlson
The pickup of my CPAP machine was quick, easy, and painless. Jeff explained everything and answered my questions immediately.