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November 2023 by Penny Davids
Excellent service!! The lady was so nice & even went in the back to find what I needed.
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September 2023 by Emily Merksick
Addy was amazing! I might misspell her name but she was so helpful and kind, and was obviously knowledgeable about products. She was a huge help
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March 2023 by Toria
Employee was polite, and tried to help. They don't have a lot of colors, shades of base, concealer in stock. Disappointed.
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January 2023 by Brenda Dresen
Very nice and large amount of beauty products.
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August 2022 by Shelli Mauch Fox
More of a goodwill than a Kohls store. Dirty, disorganized and selling last years clothes at a discount. This is literally the nastiest Kohls I have been in. The product selection is slim pickings. I don’t know how they are keeping their doors open.
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April 2022 by Max H.
I went into the store to pick up an online order. After I picked up the order I shopped around tried to purchase a pair of pants. Online they had a 25% off sale. I went to purchase the pants and was told they couldn't match the online price that was in my cart. They told me I can do an online purchase and pickup in store tomorrow. Every other kohls I've been to price matches online. I do not recommend this location.
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December 2021 by Jonathan C.
After burning myself again due to worn out hot pads, I decided I needed to finally buy some new ones. I went to Kohl's to get some new ones. Well, I can't figure out if this was due to the supply chain shortage or not enough workers stocking, but a lot of the shelves in the areas I was going for were empty. I also barely saw any employees out on the floor and there were only two people at the registers... I did get a couple potholders but there weren't really any choices, so I just had to settle. At least it should be better than I currently have...
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March 2020 by Marty S.
After spending well over 160.00 on clothes this week, I discovered one of the pairs of jeans didn't fit. In fact way too big for the sized marked. Trash day was yesterday so the bag was now in the dump. So I try to return the jeans for a refund. To make a long story short, for a 45.00 pair of jeans they want to "give" me 15.00 in store credits.?? Nope let's talk to a manager. The same holds true here too except she will "let" corporate cut me a store credit for 15.00 ??????? Let's see now I've spent a good portion of change there and you want to penalize me for I'll fitting jeans? My reply you can keep these, I'll write this off as a combat loss. But you can absolutely be sure that none of my family will ever shop at Kohl's again. And this was the last time you will have the opportunity to rip me off again. Remember the rule if ten! If I'm unhappy, I will let ten of my friends know about my displeasure and they in turn will tell ten! No I am not happy and do not appreciate being talked down to nor being ripped off. A cold day in hell before I return to this dump.
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January 2020 by Michelle M.
Kohl's is my "go to" shopping spot for my entire family. There is always something there for everyone and I love the 30% discount when offered. The employees at the Council Bluffs Metro Crossing location are always friendly and helpful and I will continue to shop here for every occasion.