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September 2023 by Laura H
Taylor did such an amazing job today! Was very helpful picking out my colors ran me through how to fix the issues I was having in my hair coloring process and even went on to continue showing me a good shampoo and conditioner to help with the damage that is occurring in my hair. I loved her customer service aspect and really hope to see her next time I go in. Thank you for all your help Taylor can’t wait to see how the black and purple dyes will go together!
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April 2022 by Jace Robertson
Stopped in to re-stock on some of my regular items as well as snag a new color choice for my usual "streak" (yellow to green) - the woman working at the time was very helpful, kind, and helped me find exactly what I was looking for, which is something I really look for as someone that also works in the service industry, so I will definitely be returning for my future re-stocking needs ?
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March 2022 by erick richer
Was clean and able to find what we needed.
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July 2021 by Anntoinette Kommes
They always have what I need and it's a handy location to stop in and pick up much needed supplies!
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June 2021 by Joi Ballard
I’ve just recently started going to the Sally’s in Council Bluffs. And the two times I’ve walked in and I have pleasant experiences this time. On May 7 around 10 AM maybe 1015 I walked into the store looking for a door hair color. Which I did not know Sally’s didn’t carry the lady who open the store was in there and asked me what I was looking for I told her adore hair color. She was like I don’t think we carry that I replied no I don’t see it and start looking at other brand. She then turns and acts with a very nice yeah to what what is that what is that what is that. I said it’s hair dye. Went back to looking at the selection of hair dye that is in front of me. This lady that had brownish blonde hair glasses older then starts rambling off the brand of hair color that they had with a very nasty attitude. I then decided to not purchase anything from Sally’s and leave.I’ve never had this problem with her before but they were always other people in the store with her. I am an African-American woman who chose not to drive over to Omaha when she lives in Council Bluffs. This makes me never want to shop at Sally’s again. Because she was extremely disrespectful.
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June 2021 by Holly Leazenby
The selection is good and excellent customer service.
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April 2021 by Laura Babb
I like Sally's, I have never been steered wrong by anyone there!
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April 2021 by Jenny Byers
Great place for hair items, especially better than box dye
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April 2021 by Dorothy Rousseau
The lady that was working was rude and acted like it was an inconvenience to help me. Then they want to charge you to get a bag to put your stuff in. Have never had service like that there before.
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September 2020 by Jane Gallagher
I was in the store to buy hair spray, was greeted at the door by the same woman that eventually rang up my purchase. There were 2 people that were together in front of me, but they were still obviously shopping but she had started to ring them up. They told her to go ahead & do mine 1st as they weren't quite ready but since she had already started them she said no. She was very rude to all of us. The 2 others had to take stuff off their order as they didnt have enough funds on a card to pay for all of it. They apologized to me for having to wait while she finished their transaction. The clerk was completely rude to me also once I got to pay for my 2 items. No apology, no thank you, just shoved my bag under the plexiglass! Not a pleasant experience at all.
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September 2020 by Jessica Fronk
The manager is incredibly old and rude, she talks to ppl like they don't know anything. very judge mental everytime I go "I'm a cosmetologist by the way" they watch me like I'm going to steal or something. Im DONE spending my money there.
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May 2020 by Brianna Rivera
Horrible service called ahead of time to finish my curbside order I'm watching them try to hide until closing. Wasn't even closed yet still had 10 minutes left still can't do her job
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April 2020 by Judith Prosolow
Today I picked up at least 9 items to do my own acrylics , which turned out great . The lady that helped me seemed swamped with orders for curbside pickup but was still very kind to me and I appreciate the help. I wish I got her name I think it starts with an M . Anyways, amazing customer service :)
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July 2019 by J-B
Went to turn in an app, lady was rude and talked to me like I was stupid. Then, went back in a week or two later to get hair dye, and another eomployee, younger, was rude, giving me “the eye” the whole time I was there, just like the older lady from before. I spent a pretty good $ chunk on hair bleach and dye and some other bottle I didn’t need, which she just added to the bag at the register. Very bad customer service, judge mental and rude, and high pricing for those manners.
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May 2019 by Sylvia Lemay
The woman was really rude when i talked to her on the phone she gave me an attitude and when i said “okay thank you.†She continued to give me an attitude i prefer the one in council bluffs it has better service
