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July 2024 by Richard Haney
They do not return calls. They think they don't need to worry since there aren't other Ford dealerships in Council Bluffs. They forget that Omaha and Des Moines aren't that far away.
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December 2023 by A Crowd of One
I needed a bolt for my brake calipers. A couple of national parts chains didn't have one. Next time I need a Ford part, I'm going to McMullen. Thanks, guys.
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November 2023 by Wayne B
They got vehicle in much faster than other dealer service centers. However it took a month for the appointment but the other dealer had a two month wait.
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November 2023 by Celesta H.
My husband and I bought our retirement car in 2013 at McMullen Ford. After owning the car for 5 years it started to have problems. McMullen Ford was real good at fixing it at first while my husband was still alive after my husband passed away I was ignored. I called numerous times to get the car in to be serviced as it was experiencing times where it would not run and was told that they would call me when they had a spot opened to take care of my car. This went on for well over a month, I would call they would tell me they would call me when they had a spot open they never called me my car was never fixed. The car was still under warranty as we bought the extended warranty. I ended up selling the car for a very low price and buying a used car to be able to get around as the 2013 Ford fusion did not run. So buyer beware if there's something wrong with the car they sell you and they have to fix it numerous times you will get to a point where they will no longer fix it for you even if it's under warranty.
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August 2023 by MrSpeedWiz
The body shop is above stellar. The whole crew was very professional and took great care of my car. They were upfront and did exactly what I asked. Good work!!!
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August 2023 by Shawn T.
Service date 2023-08-02 - never returning - details below We took our vehicle in for the works package. The shuttle driver to bring my wife home didn't use GPS. She had to give him directions. When the car was ready to be picked up, they called and were surprised they needed to come get her after having dropped her off earlier. A few minutes go by, and the driver calls to say he is here to pick her up... there is no one outside. She calls him back, turns out he went to the wrong house and is now still 15 minutes away. They need a better system for coordinating with their shuttle drivers. While the shuttle aspect is annoying and would have gotten 3 stars, the details below move it to a 1 star because there is not a lower rating. Upon return with the receipt, the works package which was the scheduled service, advertised at $74.95 ended up costing $89.09. This is the second time we have gone there and the billing has been higher than the advertised price. They know the vehicle they are servicing ahead of time, because part of scheduling the service requires the VIN. So, there shouldn't be anything unexpected, but there always is. The first time, I thought it could have been an honest mistake. Fool me once shame on me, fool me twice, shame on you. We will never return here again for service. Instead, we will choose to travel 96% farther to a different ford service center.
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June 2023 by Warren A.
They are a bunch of thieves. Wanted to charge my grandson 2K for air conditioning service. Told him the compressor is $1300. I can buy one on Amazon for $300. Told him to cancel the service and I will order the compressor and fix it myself. I'm not the least bit surprised. Anyone who takes their car to a dealer for service is an idiot.
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June 2023 by Carol B.
Hi, Ron Archer at McMullen Ford was super helpful when my nonprofit company needed a quote for a vehicle. He was gracious and got us a quote right away. Although we ended up using a vehicle already in our fleet, I appreciated his attention and assistance.
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May 2023 by Warner K.
I was traveling from Arizona to Wisconsin my vehicle was not running good had a gasket seal break in the transmission near Omaha Nebraska asked 2 or 3 Ford dealerships to diagnose the problem told me they couldn't look at it for a week so I called McMullen ford in concilbuffs Iowa and they said bring it in and will diagnose the problem that early afternoon even though they were really busy found out what was wrong and ordered parts from Kansas city and worked on it first thing the next day and they were very very helpful called for a room to stay and drove me there and picked me up I just want to thank McMullen ford what a blessing knowing people who take pride in there work getting travelers back on road home to Wisconsin I wish all dealerships would learn from there example of great service thank you again all of you at McMullen ford concil buffs Iowa
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April 2023 by Amy S.
the service personnel is always very nice and accommodating. I was very disappointed this time around not because of the service but because of the pricing. $1170 was our quote to replace 2 motor mounts. I ended up taking it to another reputable shop here is town that completed the repairs for $805. I expect to pay a little more at the dealership but almost $400 difference for the same repair is a bit excessive.
