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November 2021 by Frankie Ruffino
The best Home Depot in the area. Always has exactly what I need and a few extras lol. Excellent power tool and accessory selection
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July 2021 by Reid C.
Stopped here to get some supplies for a home renovation project I was doing. I didn't really talk to any employees, as there weren't too many around. For the most part, I was able to find everything I needed pretty easily with how well labeled everything is.
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December 2020 by Siraj M.
I do not recommend shopping at this particular Home Depot store. They don't price match their own website's price. The customer service desk called a manager over when I inquired about how to get the online price, the manager said she didn't honor the online prices, she told me I was not even on the Home Depot website without looking at my phone. I ended up calling the Home Depot customer service and had an employee verify that it was the right item. Online customer Service representative told me to order online and she would do price adjustment. I ordered online for in store pick up and they told the customer service representative they wouldn't honor that price and canceled the order. I ended up getting it shipped to home with the discount. Shop online or pick a different store nearby. This one is terrible.
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December 2020 by Sue R.
I wish I can do a zero review. Do not order anything for delivery from homedepot. I ordered $500 worth of items to be delivered the next day. HD confirmed availability and accepted the order for next day delivery which was Tuesday - for which they charged $75. Tuesday came and went, no delivery. Upon checking the order again they changed the delivery to Saturday. Saturday came and went, no delivery. Checked the order, the delivery date changed to Monday. When I called them, they basically said that even that date was not guarantee. So they have no idea when the item will delivered to the house. Mind you the store is less than 10 miles away and the items - mostly drywall was in stock. Apparently they have no control over their so called express delivery. And don't bother calling the 800#, the SW Omaha store told them the order was pulled and ready for delivery but when I spoke to Amy at the SW Omaha store, she informed me that her manager told her they have absolutely no control and really don't care. Nothing they can do to help or want to do to help. Can't imagine how a big company like Home Depot has no concept of what express delivery is and has no control over their delivery company.
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October 2020 by Michael L. Herrod
Great customer engagement with a smile. Thank you Molly!
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August 2020 by Tina W.
I have had the worst experience purchasing and installing carpet ever. The amount of unprofessionalism, lack of communication, the inability to get the accurate carpet and pad the day of install, length of time to get the situation corrected, extra 10-15 Grey hairs and amount of stress is unbelievable. Save yourself the headache
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July 2020 by Tamera S.
two friends have had problems with carpeting they have ordered from home depot. Now my daughter has had nothing but headaches after ordering appliances and counter tops. It seems there is no communication between sales staff and contractors, many of whom don't understand what they are doing. Management is indifferent. Don't waste your time and money.
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July 2020 by Douglas D.
Thanks H D for suppling complementary mask so I could shop at your store. You guys might want to show Menard's how to treat their customers.
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June 2020 by Evan Braaten
Worst customer service ever! Nobody was wiling to help us load our lumber and we had to wait over an hour for someone to finally come. Every single representative that we talked to was extremely cranky. DO NOT GO HERE! Go to Lowes if you want someone to even just smile at you.
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June 2020 by Doug Haase
Friendly knowledgeable staff !
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June 2020 by Kris Yount
I have never had worse customer service! I bought a dishwasher, it was delivered last week. I paid for installation and haul-away for the old one. The old one had been "tiled"in, new floor so they could not remove nor install. Had the floor fixed and the person who did that tried to install the new dw, the pump was leaking. Repeated calls to Home Depot to hear them say it was not their problem but they would send GE out to fix the DW. GE came out this morning (very nice) after a week of having this sit in the middle of my kitchen. He fixed it but said he could not install it. Ok, frustrating but I will just call HD since I already paid for installation. 2 messages left so far today and nothing, crickets, nothing. I wouldn't buy a single nail from HD in the future!
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May 2020 by Chuck H.
Buyer beware. Went to Home Depot found the water heater wanted. No employees to help so did the online to get installation setup, Aksarben is the install company, they were quick to respond and sent Andy out to talk to us the same day. Told Andy the one we wanted, did not have the full model number but gave him the specs and price, he brought up on his tablet a model that looked right, no prices. Tyler did the install the next day, he is the only reason for an star, he was fast, courteous, and professional and it looks nice.Mind you straight replacement, less than $100 in new parts. After he left noticed some things "missing" from what we requested. Found it was a different model number that was a cheaper model.It ended up costing triple the cost of the water heater not double as originally thought. Called around and got a couple quotes to install, over half install price what they charged. Bottom line, get the water heater there to make sure you get the one you want and find your own plumber.
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March 2020 by Laura K Fiorelli-Allen
Helpful employees this time! Much better than our last experience!
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December 2019 by Brittany Kay
the WORST customer service ever
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September 2019 by Melissa Farnsworth
We have been remodeling a house and we purchased 15 gallons of paint. 2 of the gallons were bad. Rosie in the paint department took great care of us. She was so friendly and just the reassurance we needed. Thanks Rosie! You’re awesome!