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September 2024 by adam flohr
My experience with Edwards in general has been great.
I went into edwards body shop with a bad bumper after being hit by another person. We have a food trailer that needs to be pulled with the car we had to get fixed. So it was tricky figuring out how we were going to operate during all of this.
Steve was THE MAN. He knew I was struggling figuring out how I was going to continue working without my car and called around and found me a rental service for commercial trucks. We ended up going there and the truck was way too high for our trailer rig and had to pass until we found another vehicle. Steve came through AGAIN shooting me a text with a picture of a hitch mount that would be compatible for us to borrow. We finally got our vehicle fixed, while being able to sell food and it was perfect.
Steve went above and beyond. This is the kind of service that is hard to find these days. We will be back! (Hopefully not too soon)
Thanks Steve and Edwards!
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March 2024 by The Emerald S.
Thank you so much Sarah Finlan for helping me buy my first car for my family!!! You've changed our lives today and so very grateful for your help!!!!
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January 2024 by Sherry S.
I confirmed by email with two different Internet Salespeople the car I wanted to look at. I also let them know I had to rent a car to get there. I live two hours away. Upon arriving a rather rude salesperson said to go inside and he took my name and phone number. Then he left to presumably got get the minivan. He came back and said that that minivan does not even run BUT he has a newer one that I could check out. The newer one is not a good year for that particular minivan. We got up and left. Bait and switch is what I think happened to me there. How does an appointment for one specific vehicle get made and confirmed more than once? The waste of my time and money was NOT appreciated, nor did they care! Never go there and think you will get what the ads show you! Totally disappointed! This is not a car dealer, it must be a salvage yard!
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October 2023 by Joline W.
Day 1: 5 Stars! Met with salesman Jason and he had the car I was interested in already pulled up front and ready for a test drive. He was awesome, friendly, informative, and explained how the bargain center worked. Excellent overall experience. It's a 30-minute drive for me to get there, and he was ready. It was raining so hard the potential for hydroplaning was real, I decided to wait until the weather got better before I drove a strange car in limited visibility from Council Bluffs to Waterloo (Elkhorn) where my trusted mechanic shop is located. Day 2: 0 Stars! Next day I call to arrange to take the vehicle to my mechanic for a pre-sale inspection. Jason was off work, and kindly volunteered to call "Bart" to have things ready when I arrived so I would be able to make the appointment time scheduled with the mechanic. When I arrived, Bart was busy with another customer, and the car was not ready. No one was sure where the keys were, where the car was, it took a bit. Finally, they were ready. Another salesman brought the car up and left it running. I went out to take it, but he needed a copy of my license. Of course, no worries. But, he didn't know how to use the machine and was trying to fax. Someone tried to help him. Another salesman came over and told me this wasn't how this works, first I need to test drive the car, then set something up. Had to explain. The first guy with the car key returns and asks for my insurance card. I don't have it on me, but might be in my Jeep. I search, but literally, had JUST picked up my Jeep from getting a new clutch. It was in service station for about a week, so I had removed the garage door opener, and pretty much every personal item from the car and having just picked it up, nothing was inside. I went back inside the building and since my guy was nowhere around, I asked the saleman behind the desk if he could just call my agent and have them give him the info or fax whatever is needed, I'm starting to run out of time. He directed me to discuss with my saleman, I said he's off today, so they lead me to the back of the store and pull out a chair for me to "sit". I don't want to sit, I have an appointment scheduled for the car to be inspected and I need to get this all handled so I can be punctual. The salesman with the key returned and I told him the insurance card wasn't in the vehicle but..... and was interrupted with "well, then ain't gonna let you drive that car without it". OK.... BYE! Almost 3 hours of my old life WASTED here. I'm that rare customer looking specifically and only for a manual transmission car, and I finally found one, but not here. They had a for-sure sale and a customer that didn't even need financing approval. Unfortunately, their cars head to auction after 60 days, so I don't think they actually care. I think the original salesman Jason was lovely, responsive, and I have a feeling everything would have gone perfectly had he been there that day. I certainly did not get any "warm fuzzies" from anyone else the next day. In general when buying used cars, let me offer a small bit of advice: Used cars, legally speaking, are almost always sold AS-IS. Make sure that you have a great mechanic that will inspect the vehicle for you before you finalize a purchase. Although it's no guarantee, knowing up front what your potential maintenance or fixes are going to cost, you may be able to negotiate the price, and you might be able to budget to take care of those anticipated needs. It might be the best $50 bucks you'll ever spend, and can save you a real headache being broke down.
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March 2023 by Robin M.
I'm about a year late making this review. I wanted to make it on your Facebook page but I couldn't figure out how to so I'm leaving it here. Dave did an outstanding job getting the 2002 Ford F-150 for my husband, Ricky. Upfront, to the point and no messing around. I would highly recommend Dave to purchase a vehicle from. One year later and the truck is just what he wanted, runs great and handles great out on these gravel roads we are on. Just wanted to say thank you Dave.
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December 2022 by Norah S.
To start off, I had multiple text and email communications with a supposed manager about the car I wanted to see. I made an appointment. They made a point to confirm the appointment because they were setting aside time for me. Upon arriving, we were taken to a desk with a salesperson wherein it became obvious (and we overheard) that they could not locate the car. Our sales rep made it abundantly clear it was our fault for coming to see a car that was not ready (even though we had an appointment and were told it was). In addition, I would chime in with most of the other reviews insofar as they do not inspect or check their vehicles at all before selling them. We were unaware this was their policy. Upon seeing the writing literally on the wall, I asked if that was true for all of the cars. Our sales person became very annoyed and ultimately became very disrespectful and rude because we were asking questions. We ultimately walked out. One of the managers did follow us out to the car and try to smooth things over but the sales person we had to deal with was completely unprofessional, rude, and very disrespectful. Even if we were willing to buy one of their cars as is -- they lost our business.
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November 2022 by Robin H.
If I could give less than 1 star I would. We had an appointment, set up about 24 hrs in advance. We drove over an hour to get there only to be told the car we were interested in had already sold the previous day. They sent several texts to confirm the appointment and never said the car was sold. VERY SHADY way to do business. Never trust them.
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November 2022 by Ron Shenk
they have some of the best customer experience I have had with a car dealership. An my salesman Steve Rewak is the best
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November 2022 by Thomas Fox
I am a repeat customer at Edwards Nissan. Everyone is always friendly and welcoming there and they go out of their way to make the car buying experience as easy as possible. Tim and Nathan helped me with my recent purchase and were very knowledgeable and helpful and made me feel at ease with each step of the process. I would highly recommend anyone interested in a vehicle purchase/lease to give Edwards Nissan/Kia a call or stop in. You won't be sorry!
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November 2022 by Valerie Caldwell
Tim helped me and did a fantastic job. Everything went smooth buying my new pathfinder!
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October 2022 by Tanner R.
Always trying to scam a chigga don't waste your time they don't check the oil don't care about there customers just money hungry
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October 2022 by Jonathan B.
Had my vehicle in for recall work and the tech got grease all over the inside of my vehicle on drivers side. They burnt the driver door arm rest and tore the weather stripping seal. The omaha area has 2 *** dealerships and neither of them can be trusted. I wouldn't take my vehicle to this dealers service department if they paid me, ever. I also am gathering the cost estimates and I will be filing a lawsuit through small claims against ***. I also will be contacting local news station once I do file my lawsuit to let them know what is going on and they can bring awareness. Tony, the service manager was unwilling to work with me as I wasnt asking for the moon here, but what wouldve probably only cost them less than a hundred dollars to fix their screwups, is now gonna cost them thousands. I have photos of my vehicle and good thing I keep meticulous records and photos of all my vehicles.
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August 2022 by Mari L.
SUCH SCAMMERS!!! These guys will make you think you are getting a good deal and it's the complete opposite. Traded in a car August 4th, 2008 Chevy Tahoe for a 2012 Jeep Patriot. We needed a smaller car to save gas, what a BAD MISTAKE. Never did they mention that the TITLE WAS SALVAGED!! Car broke down and died within 24 HOURS OF GETTING THE CAR. Went back today and the manager was rude and tried to say it "wasn't his fault" but tried to charge us $300 for a detail they did. Took us almost 20 minutes to get our car back. DON'T TRADE OR BUY THE CARS HERE. They say they don't "mechanically check the cars" but told us that worked needed to be done on our Chevy Tahoe that had NO ISSUES WHATSOEVER!!! They are not safe and they are shitty. Better off taking your business elsewhere.
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May 2022 by Sammi L.
This place is an absolute joke! -4748484 STARS!!! Recent tragic events led to my family member passing and they have been absolutely unhelpful, very aggressive and horribly cruel. No thank you, please take business elsewhere or they'll take your car from you and STILL charge you!
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March 2022 by Andrew Dollen
Best customer service I encountered in any buying experience. Have purchased other vehicles with edwards before and had top notch sales staff and they were honest and had alot of knowledge and led me in the direction of what I was needing. My salesman Sébastien was a great person great attitude wanted to help meet my needs and was very kind hearted guy and I will never buy a vehicle again under any other salesman not that there isn't other good ones but he was fantastic. Ron the Finance Manager he was a great honest loving kind of guy we could trust him in final end of paperwork. I will never buy anywhere else and will be back for sure. Between both these guys I would never let them go because it's hard to find quality people honest people and just the way they present themselves is top notch. These guys deserve alot because they keep what the name Edwards is all about! You have me sold and both deserve alot! Thank you Edwards for the again experience!
