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December 2023 by David Barnes
Went to get parts, took forever, parts guy was nice though.
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November 2023 by Barbara E.
salesman Jerry was nice but had horrible experience with Doug...he was very pushy and didn't even address me by right name!after purchaze, I received call that I owed more money because their employee figured it wrong. Held check for 4 days waiting for my funds to come thru so had plenty of time to figure out amount was wrong. Took no accountability for error and told me if they didn't receive a check they would hold license plates and registration . Mike was very rude and I received calls from 5 different people regarding the difference in payment. I was warned that they are known to screw people over but wanted to try as they were local.DO NOT EVER DO BUSINESS WITH THEM IR VE PREPARED TO BE DISAPPOINTED IN THEIR SERVICE AND CUSTOMER INTERACTION!!
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November 2023 by Cody B.
Bought a Tacoma from them within the first week I had to take it into service for an alignment . Ended up taking it home and shampooing the seats and nothing but dirt and grime came out of the machine. High pressure sales tactics met with subpar customer service. If you give them your number they will spam you with messages. The salesman Taz was very unprofessional; im not one for politics but he was adamant on that subject, he said he had somewhere to be at 6pm but stayed until 8pm when the deal was done, just bold face lying. They will offer you 50% of your vehicles value and then sell for 100% profit. Take your money elsewhere to a place that treats you right.
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September 2023 by Holly C.
I want to first start off by saying the young lady who started helping me was absolutely wonderful. She was as nice as could be with no pressure. Then someone else came and took over and never once took his sunglasses off to look me in the eyes, pressured me to the point of tears and made me feel like I was the dumbest person on the planet. I never have felt more uncomfortable making a purchase of anything in my life! I have reached out to the managers and left messages and have received no response back. I am not looking for anything, but want to make them aware of any other person who is going in alone to look or buy a vehicle. I have had so many people ask me what I was thinking going there and I should have listened to them an never set foot in that place. I will gladly be taking my business elsewhere.
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June 2023 by Kitty S.
DO NOT BUY ANY VEHICLE FROM EDWARDS CHEVROLET BUICK GMC of Council Bluffs IowaWHY YOU ASK: 1. WENT ONLINE MONDAY JUNE 19, 2023 CONTACTED A SALEMAN NAMED TIM (VERY WRONG CHOICE WE MADE)2. SENT HIM A TEXT: "can we set an appt for 10a today (Tuesday June 20, 2023) by phone? Tim's reply "Yes we can !! I'll call you at 10!" he sends over a picture of a suv on the showroom floor. We worked out a price that was agreed upon.3. Tim text me saying "this is the finance application !! We file the load app. (he keeps calling me "boss man" hated that line from him!!!!)4. We agreed to the price and we would put 500 down and when loan accepted we would put $20,000 down on the loan. Tim texted me back with the incorrect message "Okay perfect I will get everthing put together 30 grand down 36 month incentivized rate correct?AS YOU CAN SEE COMMUNICATION IS STARTING TO BREAK DOWN5.WE REPLYED "2 YEARS" "we Probably pay it off next year."6. he asked us to send a pic of our driver licenses and we did. Guess what all COMMUNICATION STOP on TIM's part, period.7. We keeped calling texting called their loan person a so called second point of contact named Brett if we did get someone on the phone all we got is "we will get back to you shortly" outright lie. We have phone and recordings of this major screw up.8. This is there final answer to us (this is very laughable) they refunded our 500 bucks when I was on the phone with some manager. "My apologies boss man (my name is not boss man) we had trouble discerning between vehicles human mistake I have refunded your money and I apologize again for their experience." this was a text message he never called us to say this, what a COWARD!What Tim forgot to tell us is that a coworker from Edwards supposedly bought the suv, we agreed too!DO NO BUSIENESS WITH edwards chevrolet buick gmc go somewhere else you will be glad you did not spend your money at edwards of Council Bluffs Iowa God Bless You
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November 2022 by Jordan J.
I spoke with a Manager named Mike over the phone following an internet appraisal that I did not agree with. During our call Mike agreed that the value of my vehicle per the details I specifically gave him sounded like we could make a deal, but I needed to come in I repeated that it was an hour drive for me to get there, and repeated what I was asking and he confirmed that it sounded great and so I made the appointment for the meeting. Upon arrival they completed their appraisal and offered me $10k less than we discussed on the phone. He refused to meet with me personally and had another staff help me. I missed work and had to have someone drive an hour in another vehicle, so I would have a ride home following the transaction. What a joke! I would not recommend them to ANYONE! They also hassled my ride that day for their lender on their vehicle, very unprofessional. I asked to speak with Mike 3 times and he never surfaced, what a gentleman. I wouldn't even give them a star for a rating.
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September 2022 by Ashley E.
Would absolutely not recommend purchasing a car through Edwards Chevrolet. Was an awful experience of them not following through on promises/plans on their end from the beginning. We called to make an appointment and upon showing up the next day, waited an hour to see the car that we were scheduled to see, and then they couldn't not locate the car. Extremely unprofessional and a waste of our time. We purchased a car that required body shop work for dents. We were told we would be called within the week after purchasing to have this repaired. We were never called and it took over 2 weeks to receive a callback. Upon receiving a callback, the auto body shop had no details of our car and we're unaware of the repairs that needed to be done. Overall, the whole ordeal was sketchy to say the least. Would highly recommend NOT working with Mike, the manager in sales, as he is unprofessional and magically unable to be reached with questions after the fact.
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June 2022 by Alyson G.
Went in to buy a 2022 GMC Sierra and my experience was nothing but fantastic! Worked with D and Tylor and they were an absolute joy to work with. So professional and didn't trying to run me for money! Would absolutely recommend them to anyone!
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May 2022 by Tyler H.
May 6 2022 dropped off my pick up here to get some service I broke a few which I told them needed to be looked at which wast sway bar, ac pump and two exhaust manifolds bolt. They told me that they could fix everything and have it ready in a couple days, sounds reasonable fats forward two weeks and I still don't have my truck and I've call numerous times. I travel for work out of state so I wasn't able to stop by until I got back. Came in the evening I got back to ask about it and to find out the they haven't touched my truck since I dropped it off but they got me a quote for how much I was going to cost. this place told me the two most expensive parts weren't cover by my extended warranty. didn't think anything of it cause I thought they were trust worthy. Their not. Took it to shop in my home town that got it fixed to two days and told me everything is covered by my warranty. They quoted me 4800 for two bolts and a new sway bar connection. Ended up only paying 237 for a new ac pump sway bar and exhaust manifold. Moral of the story is don't go here they will try to scam you specially if you have extended warranty they won't turn it into the company they will just tell you no because they get more money from you the your warranty company Your are what you hire a criminal don't know how many employees my dad has arrested for scamming but it seems to be a new one each week thank you for listening to my Ted talk
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April 2022 by Tony P.
This review is based on all disappointing facts with no opinion as of yet. Last august I placed an order for an 2022 Escalade esv with edwards Cadillac, three times. After 2 weeks with no response, I went personally into edwards cadillac to basically say, take my money. An order was placed and the Escalade was delivered 5 months later. I loved the truck but after 2 months and 5k miles, there was a defect in the engine resulting it blowing and the dealership needing to replaced the entire engine. They gave me a 4 year old used car as a replacement while they took the Escalade. It's been three weeks and I Have yet to know if or when I'll be getting the Escalade back. Mind you that I'm still paying about 1500.00 a month to drive an Escalade but I have a 2018 car instead. I have reached out to the sales manager, the service manager, emailed the general manager Roger Moore twice, and called him once. They have yet to respond to me after 2 weeks of trying to find out what my options are. I don't even think I want the car back because it's damaged goods and may have future problems as a result of the engine swap. But even more importantly is the resale value is drastically affected because it's on record that there was an engine swap w new vin numbers. I don't understand why after spending 110k for a new car that the entire dealership and its high up employees ghosted me, refuse to acknowledge me and my concerns or giving me the courtesy of calling me back or responding to my emails. I want a new Escalade even if I have to wait another 5 months.
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March 2022 by Ben L.
Purchased a Ford Ranger truck from Randy Kahl. Randy is the epitome of a genuine person and the type of salesman you'd want to buy from; honest, knowledgeable, and great at listening to your concerns. I'm not sure if we would have bought it without his help. I would recommend him to anyone looking for one of the best car buying experiences. Definitely, the best I have ever had!
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November 2021 by Beth C.
My sister had a semi-done deal worked out with Edwards. She drove 6 hours to get a new car. The manager would not honor the deal, or even give her a trade in value for her 2018 jeep. Horrible business practice.
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September 2021 by Shane W.
I went there with a decent credit score , I have a vehicle that is being payed on ( never late , and always on time )and will be payed off by the end of this year , I got approved with some weird loan service that says the payment has been accepted and is being taken out of my account that day . I purchased the car in April July I finally got a call from the finance place and asked why I have made a payment , I told them I have proof that I have from emails and a screen shot of prompt they post when the payment is made . That being said the sales guy was decent but idk what loan companies they push you through to sell a car but they are definitely sketchy to say the least , long story short at the moment I can't even get a loan with my house that has 100 percent equity because of how bad my credit is screwed up with this situation
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April 2021 by Thomas D.
I attempted to purchase a truck from them using the GMC military discount program. The truck was advertised at 73k. The dealership chose not to honor the military pricing due to the high demand of the vehicle. It really felt like a bait and switch. One positive was that everyone I dealt with was professional and courteous. I would not recommend solely on the bait and switch scenario and them not honoring the advertised military discount.
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December 2020 by Babe R.
Soo here we go.... let me start off by saying I did not want to do this.... but here we go.. this all stated January 20th, 2015... (year YEARS ago like I said I did not want to do this). I saw that they had a yellow 14 Camaro for sale. I called to get info on the car. Since I lived in NY at the time I called at 9:30 Est, 8:30 there time.. (time they opened) I was told that they do a meeting for 30 mins before work.. so at 10 I got a call from a salesman... wow is all I will say... the Camaro has the yellow interior option, so it "should" come with the yellow seats.. when asked why it did not have it on the pictures that I saw online I got "I don't fuxxing know". Ya!!!! I asked if it had the yellow engine cover option.. again "I don't know".. when asked if he could check for me he said "why".. at this point I got mad and asked him what his problem way.. he said "I have less then a 3% chance of selling me the car and he had better things to do with his time" and hung up!!!! The GM called me 10 mins later where I told him what a SHxxy experience I just had and he said he would fix the problem... we worked out a deal and I bought the car.... WRONG on me to do so... so a few days later I drove all the way to Iowa from upstate NY in one day to get the car.. as we where doing the paper work I asked about the $499.99 navigation option.. I was told that it's $500 because you get free unlimited map updates... If you get the regular radio it would be $X every year I wanted to GPS... this is 2015 keep this in mind!!! EVERYONE has cell phones... so I had no use for GPS in my car.. 2 years later, I get a letter in the mail saying it would be $160 EVERY YEAR UPDATE CHARGE... when I called my local deal they said that was a lie.. you have to pay for the updates... This is not about the Map update. It's about the calling them for Answers on a vehicle that I purchased from them and then being extremely rude and disrespectful. It's like they get their money and they completely forget who you are or care who you are. For me When you buy a vehicle from a dealership you were buying their customer service, their service. So I extremely highly recommend not to ever do business with these people, in the almost 6 years I have owned my vehicle it has been nothing but a crap show and disrespect.
