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March 2024 by Peter Shaw
Good store with lots of selection. Clean lots of sales. You can find shoes that you can’t bother places.
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February 2024 by kemal filli
Worest expirance to be a custmer in this place. If I ask about fixing about why they slid my card twice the clerks told me to talk a mangerna cortny... was standing with some bbf looking man standing for hours and she didn't even finsh what to say and she say have a good day.....I will never go back the ... and be aware cutmers.... not well orginazed shoes are laying on the floor
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January 2024 by Sean Ng
They have a good selection of shoes and most of the staff were friendly. However, one of the staff was so rude telling us that "You're making a mess." You can't say that to customers! There are nicer ways to say the same thing. We felt offended and won't be back.
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December 2023 by Greg Johnson
Huge selection of shoes for men, women, and all ages. Dress shoes, hiking shoes, walking shoes, and running shoes. Convenient parking. Some stores at the mall are accessible only from the inside of the mall. This Shoe Dept. Encore has an outside entrance as well.
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August 2023 by Lisa Michels
They had a nice selection of shoes but TERRIBLE customer service. My daughter found a pair of dress shoes for homecoming. All that was left was the display in her size. She loved them but noticed on the side of the shoe there was a large black mark and the shoes were a fabric so u couldn't rub it off. It was scratched deep into the fabric. I asked if they had any others in back and a guy at the register said no right away without looking..another nice way to say it would be sorry all we have is what's on the floor. Then I asked if they could give me a discount on thr damaged shoes. He called a Manager and she was pretty rude almost accusing me of damaging the shoes. And told me they couldn't do a discount since they don't know who damaged them. I found them online and told them I will order them online so I get what I pay for...will not pay full price for damaged shoe. I was offended that she would think I would damage a shoe for a discount...40 something mom of 2 and strong believer in karma and I dont do anything not truthful cause it will come back tenfold. So thanks for questioning my charachter in front of my teen daughters. First and last experience in this store. If famous footwear doesnt have my size they offer to order them and ship them to my house for free. Nope Shoe Dept Encore couldn't do that for me either.
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June 2023 by Tim Keister
My favorite place for new Kix. The selection is vast and the prices are ok. Always enty of employees around if you need any assistance. Quick easy checkout amd your off to do more shopping in the Midwest's premier mall, Coralridge mall Coralville Iowa.
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March 2023 by Christopher Jordan
Not open when it's suppose to be open
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September 2022 by Seana P.
Very bright and a large selection to choose from! I found exactly what I needed, for an amazing price! The guy behind the counter was very friendly and checked me out quickly. I'll definitely will be coming back again!
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April 2022 by Terry L.
Rude people...when they mean the store is closing, THEY MEAN IT!! All over just rude!
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March 2022 by Chris Norton
Website said they had shoes at store but store didn't. It's overwhelming trying to find something here. Lucky enough to have found something on clearance for 1/2 price
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March 2022 by Andrea Williams
I visited your store at the coralville mall this past weekend and I did not have good service. I fell in love with a nice pair of tall boots. However when I asked the salesman to help find it's match he seemed anoyed with me for asking. as I was looking for the match I found 3 other boxes with only one boot. When I asked him to run back and look in the back he came back empty handed, he started looking through boxes that were not even the same brand and started throwing the boxes he found that had a boot missing. When I settled on a different pair I asked the cashier about a possible discount she said no which was fine. I asked her how 3 different boxes of boots had one boot missing she said that's just how our shoplifters work, and that she could only give me a discount on the boots that where missing, both associates treated me like I was the problem, I will not be back, I don't appreciate being treated like that.
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March 2022 by Gwenevere Truss
Was in this establishment and goes in here often,the cashier Diane was very insulting she's looking through paper stuff in the purses that I purchased,like I don't know she checking this paper as if I put something in the two square purses in a shoe store.... Very Dissatisfied with the customer service at this establishment.DISSATISFIED TO THE CORE!
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March 2022 by Darwin johnson
Great prices but we really didn't get any help from the sales staff.
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March 2022 by Yao Djifa Alodjinou
Very large branded shoe stores at unbeatable prices. Nothing but shoes
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March 2022 by Jonathan Smith
Large selection and decent prices. There were quite a few selections that didn't have my size.
