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August 2023 by Justin Lima
Literally no clue why there is not 5 star review from everyone. This branch has some of the most helpful and knowledgeable staff. Thankful for this location!
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July 2023 by Tom M
Chris at the drive-through window location at 13631 University Ave in Clive provided extremely rude and unapologetic service. No wonder WF banks have a horrible reputation for customer service and don't forget the millions of dollars in fines that they pay for dishonesty and scamming customers.
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May 2023 by Alma Galvan
I guess they only have an extra pin pad when it’s convenient for them. Told the lady at the drive thru that I couldn’t get out of the car because I had my daughter sleep in the car but she said I needed to go in and it was just going to take a second. I come in and she tells me I had to wait for the spot with the pin pad. The man behind me goes up to her to buy some euros and she’s able to pull out another pin pad. I felt incredibly discriminated. They’re able to pull out a pin pad for the rich white man buying euros but not the mother trying to pay her bills on time. How ridiculous. I will be taking out all my money from here and closing down my accounts.
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July 2022 by Song S.
Reginae at this bank is awesome! We're traveling in Iowa from Texas and Reginae was helpful, professional and so patient. Thank you.
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June 2022 by Michael Rand
Always great service!!!
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January 2022 by Bob Rees,Jr
Too much cronyism.
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December 2021 by Micheal Kloos
I had a very easy time to schedule an appointment today to open up an account. Victoria Herrera made it very easy to open the account, answered any of my questions and was very professional. I reccomened this Branch and great job Wells Fargo!
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October 2021 by Pat H.
These five stars are for Lorene Walters a Personal Banker. I met her once 8 years ago. I walked in the office and she helped me and remembered my Mother and myself after 8 years of not seeing her. I am very impressed with her professionalism and friendliness. She should be a senior office leading customer service worldwide for Wellsfargo. Thanks Lorena for taking good care of my 90 year old Mother. We will always ask for you!
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October 2020 by Braden Collins
Just had the worst experience at this place solely based on the thin blonde male teller. Rude and showed no eagerness to help, I’ve never felt more like a cog in a system. Sad, I might have to switch banks..
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August 2019 by Jerry Herring
Excellent customer service and great location
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May 2019 by Madi Meek
I am so sick of Wells Fargo. Today, I attempted to deposit cash into my cousins account, the teller explained that I was unable to do this. While I feel that this policy is stupid, the tone an attitudes of the tellers at this branch were extremely rude and unhelpful. I have worked for Wells Fargo. I have credit cards and have had other accounts with Wells Fargo. I was debating on reopening my primary checking with Wells but after this extremely unpleasant experience, I don't want to. There is absolutely no need for the teller to be rude or act as though I am a burden when I explain the situation and ask for their help to figure out a solution. Unacceptable.
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April 2019 by Joel Martin
I have visited this branch several times and I've always been very courteously, lots of smiles and open to answering any questions I have. The primary thing that one is seeking nowadays in a bank branch is prompt customer service and I think they do that very well here.
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September 2018 by Liala Liala
I will like to say a special thanks to very dear Jasminka ! Thank you so much and I appreciate it a lot !!! She is working this location ( 9801 University Ave, Clive, IA 50325 )
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December 2016 by Mackenzie Carpe
Service is very so-so.
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August 2016 by Sam Didic
Friendly staff excellent services love at.
