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March 2024 by Charlotte R.
I was very impressed with the beauty section, maybe even better than Target. It's not the cleanest, but will do. Why the low rating? Service. In the past month, I had gone to get my passport photos done. First, they were overpriced and done WRONG. They made me put my hair behind my ears and over my shoulder and then redid it. Normally, this wouldn't bother me, but the man editing our photos took his break when he should have been editing them. What the heck?!? I decided to look around the beauty section, which I already mentioned was great. However, I looked around for 30 minutes! I went to the photo section and asked about my photos. They said an hour wait, which is just outrageous. I really just wanted to get out of there, so I went out to eat at nice pizza place. I came back to get my photos, and was not impressed. They had not edited anything! I still took them, although upset. Recently, I went to fill out the other forms for my passports and the workers there told me they did the photos in a weird way. The same place also offered CORRECT passport photos for half the price. Please get better service!
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December 2023 by Scott Canfield
Just left here came to pick up my insulin which I've gotten a text today saying that it is ready to be picked up and yet I get here and they say it was denied get my doctor knows absolutely nothing about this being denied thisplace is contact my doctor. Well my doctor knows absolutely nothing
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December 2023 by DeAnn L
Never under 30 mins at the pharmacy.. make sure you have a while to wait.
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November 2023 by Cliff K.
The nice thing about Walgreens is it's a convenience store as much as a drugstore so they carry some of the items that I need sometimes from Viva paper towels, Laundry soap,to food- some groceries and typical convenience store things like chips, donuts, pop, water and ice cream. The first aid items are extensive, and they have a large health and beauty area. They also have a small household supply area and school and office area. The customer service was great. I had two different staff members who took me directly to the item I was looking for. When the line started to get long, they called someone up to the front right away. Just remember, it's about expectations is understaffed, so I always appreciate the service staff who are working. I really try to look them in the eye when I'm checking out and tell them I appreciate the work they're doing. It's a small thing, but I think all of us can do it. "Be kind whenever possible, and it's always possible - Dali Lama....
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November 2023 by Ryan Odonnell
Waited in pharmacy drive thru for 40 mins. Happens often. Please retrain/ hire someone who knows how to properly oversee operations and staff your organization, especially in the evenings. I’ll be avoiding this location From now on.
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November 2023 by Thomas Reese
Short time window on a Friday before closing hours. They did a fantastic job handling the rush.
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October 2023 by C Namanny
I've been going to this pharmacy for 25+ years and think the staff are amazing!! Especially Kenny, he is super fast and great at his Job. I appreciate him and all the staff here!!
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October 2023 by NathanTatorZ
I work here, Been here about 2 months. I have no complaints about this pharmacy as i used them before i worked here. I understand people's frustration, But it is completely being miss placed.1. Most of the time urgent care does not get around to sending the information of the script right away, Which does not even talk about the fact the technicians have to type it, Then get insurance to approve it, Which insurance does not want to spend more money then they have to is what most do not comprehend.2. They are not magicians, The techs cannot summon meds that we do not have, Blame insurance companies for not covering the generics as reason for the shortage of supply. Also people mis-using medications for weight loss is another big reason. examples - Adderal, Insulin (Ozempic) and many others.3. Walgreens has reduced all of our hours, Meaning they cannot hire more techs to work. They limit the hours to be able to have 2 techs max a night and sometimes not even that. What it takes to run the pharmacy efficiently and how most of you believe it should be, Requires atleast 4 techs. Here's why, One tech atleast needs to be looking at the scripts coming in and writing them and then sending it to the pharmacist to look at, Then the pharmacist approves it, Then the tech can begin filling and seeing if we have it in stock (Does not include manufacture changes if needed for the quantity of the medication) then put it in the bin where there are atleast 60 other scripts needing to be looked at at almost all times by the pharmacist. The second tech needs to run counter, Third tech needs to run drive, and we need another tech to help fill and do deletes and other duties we dont have time for.4. Nobody can call in whatsoever, And when they do the people who work the morning might have to do a 15 hour shift and come in later to close. A lot of us are in school taking 19 credits trying to make time for school and work. I personally have 7 classes and have to work 5-6 days a week, This leaves me no time for school work. I come in to help when there isn't enough people on my day off despite needing that time to finish just one classes homework.5. In conclusion, I strive to get the customers medication ready for them as quick as possible even tho i am treated poorly most of the time as it is my job and duty to do so. My Name is Nathan, Most of you who come here know I am kind and always give everyone the time of day and try to fix the problem you have to get you your medicine. I cannot control insurance, I cannot control when we receive the digital fax, I do not have a secret number to call to get ahold of doctors. Next time you want to write a negative review make sure you know how the process functions and take the time to get to know why. Remember the workers are only 10% of the reason u might not receive your script. We do not know the outcome of everything. I am grateful for those of you who are understanding and paitent.
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October 2023 by Engineer engineer
Walgreens has a chronic problem. If you schedule an appointment for any vaccine prepare to wait about hour after you check in for your appointment. This has happened to my family multiple times. I recommend going to Costco or Hy-Vee if possible.
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October 2023 by Misty Hites
I left urgent care came here was told 10min in drive threw came inside and told 15 minutes longer and after 20 minutes "I'll get to it when I can" defiantly the reason medicap is my primary pharmacy. Walgreens is so disorganized and they do not care about their customers. Literally in line having pain and hypoglycemic issues and still not done been here 45 minutes and waiting for what they said was 10 minutes. Still have a 35 minute drive home after injury and in urgent care. Very displeased and highly reccomend medicap.
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July 2023 by Chelsie B.
Wade the "manager" is a joke. unprofessional. Horrible customer service. Managers should handle a problem not run away from it and make their employee Duncan handle it. Duncan was very kind. Poor management. Ill say I've dealt with the daytime manager William? I believe. He is very kind and a very good manager. He has helped me with multiple customer service issues at this location. Again, Wade, you suck.
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July 2023 by Tom Kirk
Pharmacy is a joke, cant get a hold of them via phone. Takes forever to get a prescription filled.
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May 2023 by Marie S.
I've been waiting in the prescription pickup drive through line for over an hour. When I pulled in, there were three cars ahead of me and nine in the left lane. I'm still in line and being held hostage because there is no recourse once someone gets in like behind you. The customer service at this Walgreens is abysmal! Every prescription requires a long wait. I think it is time to take my prescriptions elsewhere!
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May 2023 by Mark D.
Immunization shot appoint at 1pm. Wait 20 min to speak to someone. Then they say they can't see me til after 2pm because they all go to lunch at 1:30pm. What was the appointment booking for then? I know things happen but was surprised they couldn't figure out how to take lunches at different times so they could take care of customers as promised.
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April 2023 by Arilynn A.
just spoke with the rudest pharmacist Ive ever came into contact with... did they not teach you to be respectful and caring in school? I will never return to this walgreens... staff sucks as well but O had higher expectations for a pharmacist. No need to act like that lady! hope someone treats you bad when you have questions about a medication!!!!!!
