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September 2024 by HB
Waited over 40 minutes with no one showing up at photo lab. The staff paged whoever is supposed to be working in photo lab and no show.
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July 2024 by Lita Howard
Pharmacists randomly said for the first time ever I have to select an option in the app that I'm at the pharmacy ready to pick up my order in order to pick up my order when there is no option in the app. How is that even legal.
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July 2024 by Greg Kaplan
My last two trips to the pharmacy here have been excellent. Yesterday the pharmacy appeared very busy. Emily the pharmacist took the time to thoroughly explain my new medication and answered all my questions in a very professional manner. Her staff were polite and exceptional as well.
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July 2024 by Michael Thompson
Always seem to have what I want
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June 2024 by Kym Den Hartog
Avoid this location at all costs. They are rude and the wait times for picking up a prescription is outlandish. It doesn’t matter what time of day or night they are backed up 10 cars deep. And forget about “taking turns” in the drive-thru. They help the people by the window first no matter how long you’ve been sitting in line with no apologies. The woman with the dirty blond hair who wears a ponytail is the worst. She’s a complete witch to customers. Go to any other pharmacy. This one is a wreck.
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May 2024 by Bob Swigert
Nice selection. Good sales.
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January 2024 by Christopher Schouten
Really the worst possible customer service in the pharmacy. They told us a prescription for horrible pain would be ready in 10 minutes, it took 40. Causing us to miss a family Christmas lunch. Can’t wait to go back to our own pharmacy.
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December 2023 by Clifford Kessler
WalgreensThe nice thing about Walgreens is it's a convenience store as much as a drugstore so they carry some of the items that I need sometimes from Viva paper towels, Laundry soap,to food- some groceries and typical convenience store things like chips, donuts, pop, water and ice cream. The first aid items are extensive and they have a large health and beauty area. They also have a small household supply area and school and office area. The customer service was great I had two different staff members took me directly to the item I was looking for. When the line started to get long they called someone up to the front right away. Just remember it's about expectations, everyone is under staffed, so I always appreciate the service staff who are working. I really try to look them in the eye when I'm checking out and tell them I appreciate the work they're doing. It's a small thing but I think all of us can do it. “Be kind whenever possible and it's always possible- Dali Lama….
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December 2023 by Reggie Hammond
Long waits were routine for this pharmacy location. Appointments are not honored and take a back seat to walk in traffic. Techs are usually friendly and doing their best, but the pharmacy manager was smug about and unsympathetic to the bad customer service her pharmacy was providing.
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December 2023 by Kelly Jacobson
I never like to be critical of anyone’s customer service if I can help it, but I waited 55 minutes in the drive-thru at this Walgreens to pick up a prescription! Once you are “boxed in you can’t get back out of line! So frustrating.
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December 2023 by Rob Beeler
Absolute worst pharmacy in the state of Iowa. Understaffed, disrespectful, and prescriptions are never ready when they tell you they are. If I could give it zero stars I would but one is as low as it goes.
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December 2023 by Aaron Fritz
I had the pleasure of being on hold for 34 minutes before I decided my call wasn't getting answered.Betting a small business wouldn't let their customers wait 34 minutes on hold.Strong work Walgreens.
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December 2023 by Sam Kindred
This is my third time trying to pick up my medicine this week. The pharmacy is consistently closed during it regular business hours.
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November 2023 by Kathie Whalley
I want to commend the pharmacist, tech, and counter person who were working last night (10/9/23). I do not know how many people they helped or prescriptions they filled but they did so with poise and compassion. Yes,, the line and wait were long but they were doing their best. It’s not their fault that they were way understaffed. I appreciate their efforts!
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November 2023 by Timothy Yates
The customer service at this Walgreens is some of the worst I’ve experienced in my life. I was in line at the pharmacy for an hour only to be told the pharmacy was closed when I finally got to the front. No heads up. No warning. Just horrible horrible customer service.
