-
November 2023 by Dan Hodge
Quick and accurate. Helpful staff.
-
July 2023 by Chelsie B.
Wade the "manager" is a joke. unprofessional. Horrible customer service. Managers should handle a problem not run away from it and make their employee Duncan handle it. Duncan was very kind. Poor management. Ill say I've dealt with the daytime manager William? I believe. He is very kind and a very good manager. He has helped me with multiple customer service issues at this location. Again, Wade, you suck.
-
May 2023 by Mark D.
Immunization shot appoint at 1pm. Wait 20 min to speak to someone. Then they say they can't see me til after 2pm because they all go to lunch at 1:30pm. What was the appointment booking for then? I know things happen but was surprised they couldn't figure out how to take lunches at different times so they could take care of customers as promised.
-
May 2023 by Marie S.
I've been waiting in the prescription pickup drive through line for over an hour. When I pulled in, there were three cars ahead of me and nine in the left lane. I'm still in line and being held hostage because there is no recourse once someone gets in like behind you. The customer service at this Walgreens is abysmal! Every prescription requires a long wait. I think it is time to take my prescriptions elsewhere!
-
April 2023 by Arilynn A.
just spoke with the rudest pharmacist Ive ever came into contact with... did they not teach you to be respectful and caring in school? I will never return to this walgreens... staff sucks as well but O had higher expectations for a pharmacist. No need to act like that lady! hope someone treats you bad when you have questions about a medication!!!!!!
-
December 2022 by Jeff Wycoff
Walgreens FedEx was unable to print a label to ship my package very disappointed.
-
November 2022 by Lezlie Cole
pharmacy closes early & late
-
October 2022 by Tj G.
I won't be going back to Walgreens...EVER! How can a prescription take 5 hours to fill? That's unacceptable.
-
October 2022 by Linee' M.
The pharmacy's customer service or lack thereof was by far the WORST. The pharmacist was eating and his lab coat was filthy. When he came back to administer the vaccination, there were no safety precautions. I stated I did not feel comfortable and he replied,"if that's how you feel." I walked out. I would never recommend this Walgreens to ANYONE, not even my worst enemy. If I could rate less than a star, I would.
-
September 2022 by Dvlmnt D.
If I could rate them less than 1 star, I definitely would. I went to this location for a Covid Booster amongst other things. The pharmacist was eating food at the desk station, his lab coat was filthy and his customer service was LESS THAN desirable. Fast forward to him entering the room where the shots were to be administered...no safety packaging or information about the vaccinations were present - 2nd red flag. When asked where the information was and stating my discomfort, he said, "if that's how you feel." Corporate complaint to follow.
-
August 2022 by Venkata Y.
When I checked last week with one of the pharmacist, they said they are giving second booster shot and asked me to wait. There were around 10 people behind me so I went home. Today when I went there again for shot, pharmacist declined and saying it is giving only to 55 yrs or older. This is a lie and I made an appointment with my clinic immediately. I am done going here after this bad treatment. They did not respond to me when I said this second booster shot is available for everyone.
-
April 2022 by Leslie S.
I was visiting the area over the weekend and left some prescription medication at home. The pharmacy staff member that helped me initially was polite, and then the pharmacist got me an emergency supply on the spot. I had to wait about 4 minutes! The pharmacist was super friendly. I went in there expecting them to say "Sorry, can't help," but I was pleasantly surprised. So nice of them! I would definitely patronize this location if I lived in the West Des Moines area.
-
April 2022 by Cherleen G.
KayNisha working at the photo/tech section is extremely rude. She needs more training on customer service. After waiting in line I proceeded to inquire about Passport photos; she then dismissed/ignore and assisted the customer behind me. I stood there in a moment of disbelief that she didn't explain that she was going to help someone else or if she needed help with another employee. I left the area and she then said I was going to help you. Had she explained what she was doing I wouldn't had felt the way I did. I told her she should of communicated what she was doing and that she lacked the decency of customer service. Whether she is going through personal issues or just having an off day KayNisha requires more training or better bosses that notices red flags in their employees.
-
January 2022 by Nathan Kleckner
Used this Walgreens to fill a prescription after my wife’s hernia repair which was accomplished in 45min. It took Walgreens pharmacy 2 hours to put 20 pills in a bottle. That’s the epitome of inefficiency. We have used this pharmacy twice and our wait time has been more than an hour and fifty minutes on each occasion. Will not be making the mistake of filling prescriptions here again.
-
January 2022 by Manny 87
The pharmacist here is so helpful and kind :)
