-
September 2023 by Chris livengood
I had to take my phone in because my charging cable would not stay in port to charge the phone , I was Promptly served With a smile At my appropriate appointment time, They knew exactly what was wrong, The charging port was filthy and filled with gunk, They cleaned it out for me with a smile on their face and asked if there was anything else they could do for me , I have been to this location many times and they are always polite and helpful !
-
August 2023 by scott mcclure
The staff is knowledgeable and helpful.There always seems to be a wait for walk-ins.Best to make an appointment.
-
July 2023 by Guess Who
Took my mom’s phone because it wasn’t charging. I’ve expected we would be buying a new phone but the cleaned it and also gave us so much good info to help my mom use her phone more efficiently. They were eager to help and very courteous to my 90 year old mom. I highly recommend this store. If I could give 19 stars, I would.
-
May 2023 by Sydney Nepper
Went in to upgrade my phone and was expecting to be there for a while as I have in the past but we were immediately greeted by Lexy, who was great, answered all our questions, and had me out with my new phone in 45 minutes. Really good experience.
-
May 2023 by Nathaniel Bryant
I would give them a better rating, but I pay entirely too much for the service I have and they claim I only have one phone connected to my account yet. I have another cell phone somewhere else with my name attached to it that’s an iPhone texting my phone and they know nothing about it.
-
May 2023 by Tim Roberts
Terrible service. I saw them turn away a lot of business. They are painfully slow. We had a bad experience.
-
March 2023 by G Foster
Awful. I bought a charger from Verizon that recently stopped working on 1/3/23. I went into this store on 2/10/23 to attempt to get it replaced. Mr. Morgan Mason was nothing but rude and unhelpful. He insisted that the replacement policy was only 30 days. It was a frustrating experience. The following day I called Verizon customer service. I now have a new charger coming bymail tomorrow. Filed a formal complaint with Verizon corporate.Not the response I was looking for Mr. "owner"! The link you provided does not work!!! Sounds like a lot of lip service to me.As an employer of 51 individuals, I find Mr. Mason's customer service abhorrent! It was so easy to do the right thing!! This guy would be out of my company in a second. I'll tell you what. You get Mr. Mason to call me to personally apologize and I will pull the Better Business Bureau complaint I filed. Otherwise, it stays. You've got my number!!
-
March 2023 by Nicole
Bought a brand new phone in order. Gave them ab updated shipping address which they didn’t update. When I did update it, it canceled my order. 2 staff members said it was no big deal and my phone would come anyway. No. Not true. Called Verizon customer service and they had to redo the order. I would have never received my new $1200 phone because your staff was too lazy to help me.
-
March 2023 by Lisa McKinney
I have been here twice in the last few weeks. Staff isn't rude but could use some work on friendliness.
-
January 2023 by Liz VB
I recommend Verizon but if you need assistance, do not go to the store at 99th & University in Clive.Horrendous customer service is an understatement. And the men who work there, with the exception of Ryan, are very disrespectful to women. They weren't willing to help me with returning a phone that I had only had for 24 hrs. When I called the Customer Loyalty Dept. & talked to Felicia, she went above and beyond to help me return the phone and give me the credit for it. So if you're a woman, go to another Verizon location if you want to be treated with any kind of respect.
-
October 2022 by Kala Kaufman
I wish I could leave zero stars. This is the worst customer service I have ever received. I went to this location yesterday after I dropped my phone and it broke. My phone is on my daughter's account but I am an authorized user to access the account. They said it showed that I was authorized on the account but they were clicking on my name on the computer and it wasn't working. They sent me away with a broken phone and no replacement or help at all. I have been a Verizon customer for over 20 years and this service is absolutely disgraceful. If you want any sort of help with your phone or account do not come to this location!
-
October 2022 by Zach
I ended up going here two days in a row. First, I want to pick up my Pixar 6 pro and they told me that I needed to have the credit card that I bought it with. I said it didn't have it. They basically told me tough luck and sent me home. They didn't try to help remedy the issue or anything.After talking to Verizon for a while via their online chat, I was eventually able to come in the next day and actually get my phone. All they did was handed me my phone and said goodbye. No other helpers offered ( I didn't need it) but it felt like they were just trying to get rid of me as soon as they could
-
August 2022 by Mike Scoblic
Mason was great to deal with. He knows his stuff and he will help you get all set up. We got three new phones, three new phone plans and home internet all in one stop. ?
-
August 2022 by Jon Schuler
I went to Verizon from US Cellular because wife receives a discount through her work. They lied to me from the beginning about the amount we would spend per month. The next time I called they said they would fix the issue and give me a free cell phone for my son. I agreed thinking there was no way they would lie to me again. They did. I am now stuck paying for my son's cell phone when I was told it was free.
-
August 2022 by ShopGirl KL
No I did not have an appointment. Honestly 1st Verizon I’ve been to that does this. But, they took me in anyway. 2 1/2 hours later due to store closing I walked out with nothing, but it all soon became a mess. Salesman was nice. I wanted a new phone for my grand daughter. I chose the phone wanted, and was told how it would be a really cheap phone with special being done. Before setting up new line I was asked about our plan. Lol!! Our plans are usually old. When making changes, adding lines, and so on is when we find out about the plans, and changes are made to correct plan for us. We’ve had Verizon like 14? Yrs now. So, anyway we are getting changed to the 55+ plan to save us a little money. Needless to say I walked out 2 1/2 hours later with no new phone, and no plan change. I was very patient, and pleasant during this whole visit, and received a lot of I’m sorry for all this. Kept showing pending, was getting hung up with connection, they called Verizon numerous times to push me through, but nothing. Was told numerous times about Verizon doing system updates about a week prior, and kinks to work out, other stores having same issues, and so on. Since the plan couldn’t be changed due to some pending issue I could not get the phone. I was determined to get my Grand Daughters phone because it was a surprise, and I was seeing her in a couple days. Sooooo, that night I searched for Verizon stores open on Sunday, that had good reviews, etc. Next day I visited another Verizon. I explained issue from day before. Our plan was fixed how it should be right away, phone I was originally gonna get day before needed a phone trade in…this was new to me, but I ended up getting a better deal, things were explained much better, I learned a little history with this 2nd store I visited, and everything was completed within about 30 minutes. I let this bad experience go until dealing with my billing. What a mess!! I was being charged for a phone that I never had!! I never walked out with 1, no changes were done, but I was being charged for it!! I was told I’d have to visit store to get this fixed. No Way!! It was not a good visit, and I was not going back! Verizon is giving me $35 back, but it should have been the full amount of $42…since I was charged tax & so on for this phone. I never walked out with a new phone, and I never had possession of it! There are good Verizon stores out there. It’s unfortunate that you have to have a bad experience (like this one) in order to find something good. Sorry, but I cannot recommend this store to anyone. This visit took longer to fix than it should have. It really should have never been like this.
