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March 2024 by Emina Vojic
They NEVER ANSWER the phone what is the point of having a “operator” when they never answer????!!! One time they answered, I heard people in the backround talking but no one was responding to me.
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March 2024 by Kristen Sample
Waited and was sent to the UPS STore. Had google the location for directions.
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January 2024 by Fran Lewis
Love them and they are good help too ??
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December 2023 by Kevin Remillard
Mailed an item sold online. The CS was excellent, efficient, and courteous.
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December 2023 by Austin Moore
Terrible customer service. This place lost a check of mine and refuse to do ANY investigation. USPS is terrible across the country but here in Iowa it is EXCEPTIONALLY awful. Terrible. Staff is incompetent and the management are robots giving answers off a sheet of paper.
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October 2023 by Linda Ford
They send the phone to the operator who never answers then it hangs up automatically. NEVER ANSWERED. Packages not delivered when they say in Informed Mail they have been. Worst mail district I have ever lived in for service!!! In Des Moines, the always answered phone & were there for service.
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August 2023 by Dan Koch
Always painfully slow, prepare to wait for counter service.
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August 2023 by Tanner Holderman
Been trying to call this place for 3 days the phones just ring and ring shouldn't have to drive acrossed town for one little question
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July 2023 by Kelc
had a package go to the wrong address and wasn’t able to be retrieved which is understandable, but really didn’t appreciate the dude tell me “maybe next time you’ll put the right address” which was incredible unprofessional and rude. Mistakes happen and it’s not your place
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May 2023 by Samantha White
Younger woman running the counter was nice and helpful. She walked me through which type of shipment would get the package to it's destination by Monday (it was Friday when I visited) with tracking. I think the bad reviews are more for the postal delivery drivers than the actual walk-in location. Also grabbed some stamps because I'm loving the new designs.
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April 2023 by Joseph M.
I had 2 packages on they way, both were marked as delivered, and neither arrived. I checked all the information on the end of the sender and verified it was correct and I called and filed a report with USPS costomer service to find out that the address I provided was correct. The process of sorting this out is going to be a gigantic headache I can already tell. Is it so hard to just give people the s*** they pay for? Not happy with this service at all. (Edit: Surprisingly the customer service was pretty helpful and I was able to get my packages pretty quickly after they were lost so I'm adding an extra star)
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March 2023 by Dio es Bueno
Workers at this postal are really helpful and patient with their customers. I really appreciate their services because they make sure that my packages are secured and safe.
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March 2023 by Nicole Franklin
Love this location. Regular staff who are friendly and helpful! Thank you!
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February 2023 by Dennis Dirks
I didn't get mail for two days and I am not sure I will get it today. They say it is a staffing shortage but maybe if they paid more like they did when the government ran you wouldn't have this problem. Back when the government ran you had to take a test and if you passed the test you were still lucky if you got a call to come work for them. Something has to change.
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February 2023 by Ashlee Mesner
I've had a few issues with this location over the years, mainly when packages are FedEx'd to me. They end up on the FedEx dock, to be sent out. This is due to not paying attention. Especially when it happens consistently, one occasion losing $500 worth of gifts for my daughter's birthday.Also always have problems with making my payment online, although this is more the sites issue not the locations.Despite these things, there is one employee, can never remember her name but she always remembers mine. I don't even have to tell her my box number and she's off to the back getting my things. These little things and her make all the difference
