-
November 2023 by Ryan
Business excels at customer service! The young ladies that work there are very polite and knowledgeable. I had an issue and they resolved it better than I ever expected
-
August 2023 by Jonathan Snyder
Bailey and ALL the staff here do such an incredible job!!! They really do care about every customer that walks in their door and are always willing to help out anyone.Their customer service skills are incredible and are always working very hard!!! 10/10I would recommend them to anyone in the Greater DSM area!!!:)
-
July 2023 by Hannah Thompson
I have a broken ankle and the gal working got the door for me and also walked to my car with me,opened my door and put my crutches in the back! Definitely not in the job description but definitely appreciated!
-
February 2023 by Laurie H.
Fantastic service - and they always run specials to make it more economical. Clean facility and lots of beds so there's rarely a wait.
-
September 2022 by Lochland Monahan
Upgrade points can't be used for EZ eyes? They cost $0.50 and I had both cash and had purchased points last week in order to have funds available for Eyewear. I understand that a "cashless" SunTanCity may inconveniences 1:100 clients but I still am a US citizen and the right to settle transactions in USDollars in AMERICA is written on each $
-
July 2022 by Kenny
Important information to know that they don’t tell you- if you purchase the one month membership, you have to pay for a second month before you can cancel your membership. so essentially you have to pay two months worth for a one month membership. They say things are prorated and you have to pay upfront, but not that you have to wait for one payment to come out of your checking account before you can cancel. Just be upfront and tell us we have to pay for two months before we can cancel.Service: Tanning
-
July 2022 by Darin King
Excellent, professionalcourteous staff, clean, well lit. Highly recommended!!
-
June 2022 by Tonya Scarcello
I have chosen to go to another location. My last interaction with one staff left me feeling really snobbed. And while the other gals have been amazing. I work a stressful job. I don’t want to be stressed when I tan.Update: This was my first post <5 stars. I did get an upbeat message that just said Thank you so much for the review and we hope to see you soon!
-
June 2022 by Gochenour Justus
Overall, staff is fine and the establishment is very clean. I Purchased their “tour the city” package in preparation for my wedding. There is no signage about the package nor is it advertised currently on their website to find out details about it. No where is it stated that it expires within two weeks of purchase nor was it explained to me when I bought it. I was trying to space out the package to extend my tan since I was under the impression there was no hurry to use it and I tan easily but had I know that it expired after two weeks I would have used it immediately. I was only able to use one tan out of the 4 that I paid for. Super disappointed and unsatisfied with the whole experience.Service: Tanning
-
April 2022 by Krissy Stoll
Awful service, rude and unprofessional. Went to the Clive IA location for a few tans and a spray the week before my trip, April 2nd, was told to do a monthly service then come in before the end of month and cancel. Went in today and advised can’t cancel until next month since I enrolled in April 2nd need a full month, so another month will be deducted before I can cancel. The rep I spoke with said that a new girl helped me and didn’t tell me correctly, but nothing she could do, I could try customer service on Monday, but probably won’t do anything…. Asked for the managers name, she said she is the manager but doesn’t give out her name. Asked if these were franchise or corporate owned she said franchise, asked the owner group name said she doesn’t give that either, they ‘don’t have to’ give names…. Stupid awful service will make a note to tell everyone I know how awful they are so I can maybe save someone else aggravation!
-
March 2022 by Marcella turley
All the staff are so helpful and sweet. Very knowledgeable about all the different products they sell, the different beds, and packages.The place is always very clean, I never have to question if the bed I'm about to use was cleaned well or not. Which is a big deal. So kudos to all the lovely staff for doing a great job and making customers feel comfortable.
-
September 2021 by Emily Blair
I am obsessed will probably be a member for life!
-
September 2021 by D
Great tanning equipment and very nice staff
-
July 2021 by Nicole Merriman-Darling
Nice, I clean, and employees always great girls
-
July 2021 by Tony Pagano
Friendly staff and a lot of bed options
