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February 2024 by Troy Walker
Can't talk a human on the phone
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December 2023 by Tara McKeehan
I went to my appointment for a total windshield replacement. I was greeted promptly and courteously. After looking at my windshield and testing everything it turned out I didn’t need a windshield. The guys were great and professional. True honesty and integrity at Safelite. I will definitely use Safelite if I ever need services done.
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December 2023 by Josh S
Olivia kept in constant contact with me and helped with insurance zo I cohld have a smooth and effortless visit
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December 2023 by Justin Moriarty
Good experience, set it up through insurance. Total trip took less than a half hour. Good work was done and expectations were set prior to beginning work. (There is a visibility of the damage but it's hindered from spreading which is what I wanted)
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November 2023 by Sheila Graham
Do not use this company. They turned a small rock chip into a severe driving hazard and then offered to, of course, replace the windshield at my cost. They said they couldn’t guarantee the outcome of the repair. —The guy hung up on me. —They can sure guarantee they will get more money by charging your insurance for a replacement windshield. What a scam.
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November 2023 by Bill Caldwell
They said they were able to recalibrate all the eye sensors on suv. Had windshield installed and now they say need to take to dealer for calibration.Three weeks for dealer appointment next time hoping to dealer first. Also even though they couldn't do complete job had to pay the $100 deductible. Now will have to pay dealer also.
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November 2023 by curt reynard
Great place. Had great conversation with the manager about Bahrain. the techs in the back were super great
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August 2023 by J. Sullivan
I had two very small chips. Was concerned they could propagate come winter. Online appointment process well-designed and easy to use. No wait. Technician cleaned and inspected windshield; he explained that the chips were purely cosmetic and would not worsen. Very courteous; no charge. Waiting room was the cleanest I've been in in some time. I recommend these folks highly.
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August 2023 by Adam Warner
100 Percent will never use this company again! Front windshield had a crack the lifetime warranty should have covered the repair of the window. Instead of the coverage they claimed it was a new chip that caused the crack under the windshield wiper beanth the hood on the glass and charged almost 500 dollars to replace the window!If you ever need to repair or replace your windshields AVOID AVOID AVOID this place as they will just continue to try and rip people off!So save your self the time and money and find somewhere else!
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August 2023 by Joe
Stay aware from this company and go elsewhere! Horrible customer service and uses the wording, short staffed, to get out of doing something correctly.
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August 2023 by Matt Luchterhand
Trust the bad reviews and look elsewhere! Took 4 different trips to get my windshield repaired properly.My vehicle had multiple chips from rock damage. On the first trip to Safelite I was told they couldn't repair the chips because they were too close together. Said I would need a whole new windshield. Completely understandable. I scheduled the next available appointment for windshield replacement which was weeks away.Second trip was for the windshield replacement on 2023-06-05. Finding a legal parking spot was a chore. Dropped off car around 9AM and they were done by 2PM. Picked up my vehicle shortly after 2PM and by by 6PM that evening the rear view mirror housing was falling off (two clips rattling around). Fair enough. Mistakes happen.Spent over an hour the morning of 2023-06-06 trying to get a hold of someone to report the problem. The phone # is not local and you are routed to Safelite's automated system. After several prompts they finally route you to the location. I was disconnected twice and hung up on once. Each time you have to restart the process. Finally got a hold of someone on my fourth call and was told to just swing by the shop to fix it. No problem. Drove to the shop immediately after the call. No parking available again! Found a temporary parking spot and a tech looked at the issue and the tech said an appointment would need to be scheduled to fix it. The next available appointment was 2023-06-14. Kind of a joke just to properly mount a couple clips for the rear view mirror housing. Employees were unapologetic.Final trip was on 2023-06-14. Finally got the issue properly addressed. To be fair this time the employee was apologetic.Overall a terrible experience. Poor workmanship. Terrible parking lot. Awful customer service. Lot of wasted time for me.I wrote to Safelite about my issues and was told someone would reach out to me about the issues. It has been a few weeks since then and no one has reached out. That is ultimately what prompted me to write this negative review.Do yourself a favor and go somewhere else.
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July 2023 by Amanda Kremer
Repair was done very quickly. Staff was friendly and walked me through everything I needed to know. We’d paid in advance for new wipers but they let me know after the repair that I didn’t need new wipers and refunded that portion of the payment. I’m very happy with my experience and would definitely use them again!
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June 2023 by Michael Rand
Great service and they did an excellent job fixing my windshield.
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June 2023 by Sapphyre “Jewel” Skye
Got my daughter in law right in even tho her previous appt was cancelled due to a computer glitch. Friendly and helpful. Public bathroom was a plus.
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May 2023 by Sharron Gay
I don’t know why so many people left bad reviews for this place I had to make an appointment. I stayed in a comfortable environment to tell it was done. It was done in less than 30 minutes and the repair looks good. I had rock chip repair when I seen the bad reviews I almost didn’t go, but I’m glad I went. The staff was courteous and nice. Nobody was rude. I will go there again, they were very professional
