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January 2024 by Samantha Leonard
I needed new windshield wipers. I first stopped at Napa bc it was closer to work. After 10 minutes of the only acknowledgment I got asking me if I was with door dash, I left. I went to Oreilly’s where Noah immediately greeted me. He was super kind and up beat. He explained which wipers he recommends for my suv, rang them up, and put them on my vehicle for me. He made my day. We need more Noahs in the world!!!!
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January 2024 by Austin Paul
Employees need to be held to a higher standard. Poor management to say the least.
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January 2024 by Jerry Stratton
Friendly service by David. Appreciate the helpful service
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January 2024 by anuvong phaisith
Terrible customer service
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December 2023 by Kristen Miers
Terrible customer service. He seemed like he didn't want to help me. Didn't greet me when I walked in. Then when I asked if he was available, his answer was, "I'm standing here aren't I?" Then I asked for his help deciding what battery I needed and he told me that he wasn't a mechanic. I don't need a mechanic, just someone who knows auto parts in an auto parts store... will not be back. Don't take your bad day out on someone looking to spend money in your store.
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November 2023 by Christopher Hankins
Needed trailer bearing and sales clerk had no clue what to do, 5 other employees there and he didn't even try to utilize maybe one other sales clerk who might know how to help. Ended up a Autozone and they was able to help and found a bearing got me back on the road. O'Reillys has really gone down hill these past few years. I try to avoid if at all possible usually I'll end up online shopping for parts. Only maybe 1% of my parts I buy go to the local oreillys parts store last resort only. I Prefer Autozone Advanced Auto or even Napa before I use o'Reilly
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November 2023 by Tara J
I was (genuinely) helpless trying to haul two 65” TVs home by myself. I didn’t realize my ratchet strap was broken, and I was not wanting to haul them over an hour laying on top of each other if I could help it. While sitting at the stoplight (about to pass by) I decided to turn in and see if I could get some assistance, not only did the gentleman working show me where they were-he offered to help me get them setup for use. I was so thankful I was almost in tears. Even though I probably could’ve put them on myself, I was very nervous. Without even asking the man asked if I could use his help. He came out and helped me strap my TVs down safely. I am forever grateful for this man. I don’t like to rely or ask others for assistance, but his proactive approach at customer service took that anxiety away.Thank you so much, Carlisle O’reilly’s! I will be a return customer!
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November 2023 by Ambrose Robello
Ordered and Purchased Items online for pickup. Items needed were In Stock and ready for pickup within 1/2 hour.
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November 2023 by sebastien porsenna
David is helpful. Thanks for helping me install my windshield wipers.
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October 2023 by Katie C
Service started good but ended up terrible because of Jason. He didn’t want to help us finds the part we needed and wouldn’t cross reference them or help us find other parts. He turned us away because they started to get busy and he didn’t want to waste his time, he gave us our money and told us to go somewhere else. Ended up going to AutoZone that was 100% better, they actually helped and made sure we got the parts we needed. Will not be going back to this location and will be taking my business elsewhere.
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October 2023 by Wendy Lea
Excellent service!!!!!! Kyle was great and very helpful. He put on 3 wiper blades and filled my window washer fluid. He was very patient and kind with me which was just wonderful because I have brain damage.Highly recommended!!!!
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October 2023 by Maria Wright
What a GREAT group of guys and lady!! My catalytic converter got stolen in Des Moines and recently I have been harassed ONLY by the WDMPD for my "noisy" car, saying it is my defective muffler, when I have a muffler!! I went in to see what a cat would cost if I bought one and had a mechanic install it. I ended up talking to Kyle and many others about my options as I am fearful of it getting stolen again. They were all so helpful, and had great personalities. I will make a special trip to this location if I need anything! Very knowledgeable and a true pleasure to get referrals and weigh out my options. Thanks so much!!!
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July 2023 by Jordan Grant
I had a car battery constantly dying, and after a humiliating experience of it dying in the middle of a car wash conveyor and then having to shut it down to jump my car, I drove straight to O’Reilly’s to get a new battery. The assistant manager on duty, I believe his name is Kyle, was SO helpful! He turned my day around with his genuine kindness and ability to assist in every way he could. Thank you so much, I am so grateful!
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July 2023 by lee marcus
long story short i went for a steering wheel cover it’s priced at 16.99 but rings up 24.99 after showing him the correct sku all i get told was there maybe was a sale ? like be for real ? no adjustments ? & what sale ??
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July 2023 by Grant Wilson
Great service and saved me money from going to a mechanic! Great seeing specifically from Associate Michael!
