O'Reilly Auto Parts in Clive, Iowa, located at 10000 Hickman Road, carries a wide selection of parts, tools, and accessories. The store offers many services, including free battery testing, wiper blade and bulb installation, fluid recycling, and free Check Engine light testing. They also resurface brake rotors and drums and have a free Loaner Tool program. Customer experiences at this location are generally positive, with many noting the staff is very helpful, kind, and upbeat. Employees provide one-on-one attention, taking time to explain recommendations and solutions. They offer practical services like installing wipers and running free diagnostic code checks for check engine lights, providing printouts to help customers. The staff is described as empathetic, with one instance where they accommodated a customer's mobility challenges. Customers appreciate dealing with people who provide good customer service and seem to think about the customer's needs. However, some visits can be a mixed bag. At times, the store may seem short-staffed, leading to longer wait times. Some product selections, like car batteries, can feel somewhat limited, potentially requiring customers to settle for an alternative. While the store gets the job done, these factors can make the experience not the smoothest. Overall, the Parts Professionals are polite and aim to be helpful, managing to get customers what they need in the end.
Good quality auto parts and they always seem to have what I need in stock.
June 2024
I came in late and employee was extremely courteous and helpful. They explained the value of different price points and gave me the exact product I needed in a few minutes.
April 2024
These guys are very helpful. Pricey maybe but you get that one on one attention from the employees. Internet has nothing on it, same with returns. They get it all done for you. Thanks!
