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8:30AM - 2PM
2815 100th St, Urbandale
Mailbox Centers
“The gentleman today was very nice and my Amazon returns were difficult and he was patient and helpful and it was much appreciated. He didn't make me feel bad for having to figure it out and just went to another register and helped other people and kept things moving along and everyone happy. He deserves a shout out! His employee number was 116629 in Des Moines, Iowa.”
“Always friendly and helpful! But last night they went above normal great customer service. I made it to the store a few min after close and even though I said I would come back, they re-opened and started system to give me a receipt for my drop off package! Thank you!”
“Thank you Mike and Sarah for helping me get some printing done last minute on a Saturday afternoon. You both went above and beyond when two other places in town couldn't be bothered with my print job. Great quality and great price! This small business owner is very appreciative and will be back!”
“I've has a mail box there since 2014. I often travel as a nurse out of state. The UPS Store can ship me my mail when I call or about once a month. When I shop online I have it sent to the UPS Store for pickup no worries about it being stolen off my porch or driveway. The Store has just been sold so expect some changes as most of the staff are leaving. I've always received friendly and professional service there.”
“They've been great getting me in and out quickly. Yeah, they charge for boxes if you neglect to return Amazon stuff without a shipping box but they also box it up. I think that's fair. They charged me $2.00 once and $2.50 another time -- would probably spend that buying a box elsewhere as apparently Amazon requires a return in a box.
Anyway, these folks have been pleasant and get me on my way in short order, can't ask for much more.”
“I rarely post reviews for delivery services because usually I’m just in and out and it’s taken care of. This was a very unique experience and this employee did a great job. His name is Les. It was some of the best customer service I have ever received from a UPS store location. I will definitely come back to the store on. EP true Parkway in the future. I had lots of questions and he answered all of them for me in the most polite manner. He also took his time, making sure I understood everything about my package that I was mailing and what to expect, Did not rush me through the process. Thank you UPS and Les!”
“It's always a great visit. The ladies there have gotten to know who I am and they always have my mail in hand so I can just do a fast walk thru right back out thevm door and on my merry way. Thanks for being so nice every time I stop in.”
“Always greeted with a smile! Friendly and helpful service. They provide ALL UPS shipping services and they have a self service Amazon Return machine. Choose this location, you will not be disappointed.”
“Staff are really nice. Never an issue. I wish the hours were extended though just a bit. I work the standard 9-5 kind of job and thats the po box hours... Makes it really hard for me to try to get here to get to my mail. PO box access is available limited on saturday but most of the time they hold the item instead of putting it in a box so I have to speak to someone to get it.... Which means I can't get it on saturday. The hours are my only issue here. Location and staff are great.”
“I had a heavy package which was going to be difficult for me to carry. I call when I got to the store and a staff member immediately came to the car carry the package. And with a smile!”
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“I would give the girls Brenda and Erica at the clive, Iowa store a 10. They are always kind, fast, and efficient and go above and beyond the call of duty but, however the manager that works there is not. She is rude, not friendly at all, and I have been going there for 2 years to ship off my goods for my customers. Every time I encounter the manager, it's the same thing EVERY TIME. I can't believe that I would be the only one that notices her unfriendliness and lack of friendly customer service and it makes my experience one of where I would rather travel 10 more miles to another ups store than to deal with this manager's attitude. I'm a Christian women and I try to show love, patience, kindness and grace all of the time, but I can only show so much when I encounter the same behavior everytime from the manager, especially when I am in the store everyday, and her attitude never changes. You, UPS, as a company should reevaluate who you have leading the team. I LEAD a team and I would never model this behavior. If it doesn't change then I'm moving on. I don't need my day ruined by an unhappy person that clearly doesn't enjoy her job, and I feel sorry for the clerks that have to deal with that on a daily basis especially when they do their job so well. How sad for the one that's suppose to lead”