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January 2024 by Michael R.
I'm a repeat customer but this wasn't an entirely successful visit. Car died, towed to CBA. They told me it needed a battery and a starter, but the battery was only 4 months old (I'd had the replacement done elsewhere because previous battery died while I was out of town). When I mentioned this, it was clear dealing with that was my problem. I retrieved the battery and took it to an Interstate battery dealer, where it tested perfect. Back to CBA. Replaced starter -- pricey -- car fine. (CBA would have happily sold me a $400 battery I didn't need if I hadn't advocated for myself, not to mention the wasted time.) No apology for the error, or even acknowledgement that there was an error.They charge $180 to diagnose a problem. When did that become an add-on? Isn't the ability to figure out what's wrong part of you're paying for when you go to a mechanic?Bottom line? The car is fixed and the folks there are cordial, but my repair experience was poor. I've been a customer for awhile, but uncertain whether I will continue to be.
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December 2023 by Michael N.
Great company, clear communication, loaner vehicle, 3 year 36,000 mile on their work. I'll be using them from now on.
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November 2023 by Devin Johnson
Best service appointment I've had at any shop ever. Service advisor and technician were completely accommodating to my concerns and budget. Am a customer for life now.Service: Engine repair
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November 2023 by Breanna G.
PSA, You will get taken advantage of!! I took my car to get a diagnostic on why my check engine light was on, am new to the area and decided to go here as they had relatively good reviews and jokes on me. I received my report back of everything that was wrong with my car, apparently, and it was a HUGE laundry list of things that needed to be fixed immediately. They told me I was leaking oil, which I was unsure I believed as I NEVER saw any puddles or signs of leaking that I assumed would be oil. They also told me I needed to replace various coils and spark plugs, stating that would cost $1,600 itself to be done. I am not super knowledgable about automotive necessities but I know for a fact they do not cost that much as I have had it done before. My total estimated cost was roughly $5,900, which almost made me have a panic attack as again I am new to the area and not close to my original mechanic. Something in my gut told me to get a second opinion, which I did. Took my car to my regular mechanic and I was told there was NO OIL LEAK, and the various other things they had suggested I needed to do was BS. I was LIVID, especially since they had so many good reviews and I had really tried to find someone reliable but was again taken advantage of as I am a younger woman. Thank GOD I have some knowledge about vehicle maintenance or they would have for sure fooled me. DO NOT go to these people for you car needs, they will take advantage of you! I saw a few bad reviews and was skeptical but trust me and save yourself money/time going elsewhere. It should be illegal to take advantage of people and up charge them ridiculous prices, y'all need to do better!
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November 2023 by Brittney Maurer
They are amazing, kind, caring, compassionate. We had them do a lot of money worth of work and they took my two sons and I home and picked us back up when the car was done. I will recommend the Clive location and the Grimes location a million times over.
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November 2023 by _ Honestly _
I had a bad experience here. I had a check engine light on in a 2003 Corolla with 200k miles on it. They honestly suggested I do over 4 thousand dollars worth of repairs. The car was worth 2k max. They tried to get me to do another 2k worth of repairs for my other car shortly after for a car that was driving completely fine. I won't go back.
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November 2023 by Jeff Fox
I can’t begin to say enough good things about Christian Brothers Automotive in both Grimes and Clive. I was driving from Colorado Springs to Cleveland and stayed overnight in the Des Moines area. As we were driving, we heard noises from the underbody of the car, and we were concerned about continuing on to Cleveland for another 11 hours. It was a Saturday and most auto repair locations were closed. I first stopped at the Hyundai to see if they could help but they didn’t have mechanics on staff on a Saturday, so they recommended Christian Brothers. Despite me being certain they were closed, I went to the location in Clive and found it packed with people. It turns out that they offer free oil changes and repairs for low-income community members ONE Saturday per year and I somehow picked that exact day to come in. I was welcomed by the owners (Bill and Haley) and their teams from both Grimes and Clive. I have never felt so welcome at any auto repair shop in my life. Everyone introduced themselves, listened to my situation, and offered me food and coffee. They assured me that they would examine my car that morning to see what was going on. After the investigation, they brought me out and showed me exactly what was happening and what needed to be fixed. They provided me with an estimate for the repair and then drove me back to my hotel while I waited. The car was fixed within a few hours, and we were back on the road.First, ALL the employees here are incredibly kind, caring, and honest. The fact that they dedicate one day per year to help the less fortunate with auto maintenance and repairs is truly amazing and a demonstration of how much they care about the community. My repair was made quickly, and the price was right in the range I was expecting.If you live in the Des Moines area (or are traveling through) and need auto repairs, don’t look any further than Christian Brothers in Grimes and Clive. They will give you fair and friendly service and make you feel like you are part of the family. Thank you, Bill and Haley. You have an amazing team!Services: Steering & suspension repair
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November 2023 by Jacob Kammler
I have been here multiple times for service on my mazda sedan and my gf’s Subaru. I have had a wonderful experience and the crew at Christian brothers Clive are wonderful to work with. They are always hospitable and they even offer a loaner vehicle and a ride into work or home if your car is going to take a while or if you need to be somewhere. They have fair prices (which include an 3YR/36K warranty) and they are VERY transparent with everything they do. I will keep coming here for as long as I live in the Des Moines area for car services. Keep it up guys!!
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October 2023 by Megan Vandewall
Great experience (except that it was for repairs lol).Everyone was very friendly and knowledgeable. I loved that I had video and pictures to accompany all the work that needed done. They walked me through the process with compassion and detail.Their shuttle service was great, timely and effective.The loaner vehicle while I waited on the repairs was greatly appreciated.I would definitely recommend.
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September 2023 by George Kuruvila
They are awesome. I took my daughter’s car there for the first time. Her car’s underneath guard was broken and scraping on the floor. We towed the car there. They all were very friendly and courteous. They did fixed that issue on the same day and not even charged anything. What a service. I recommend everyone to go there.
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August 2023 by Cindy U
I would most definitely would recommend Christian Brothers. My car was making a noise and really scared me. I couldn’t get into my usual place in a timely manner to get it fixed and I was also referred to go to Christian Brothers. They fixed my back brakes and my gasket valve on my car. Took detailed notes and let me know what other issues I might have. The communicated with me every step of the way. Arvin was the person I was working with and Steve drove me back home. Really great people that work at this establishment! Will definitely go back for future car needs.Services: General repairs & maintenance
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August 2023 by Denise Anderson
Christian Brothers Automotive is wonderful! They are super friendly and easy to work with..The air broken in our truck and they got the truck right in and fixed.I tried to find a rental and none were available. So, they let me use one of their loaners.I just can’t say enough nice things about them and would definitely recommend them!Service: A/C installation & repair
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August 2023 by Carrie Ross
Very thorough, courteous, respectful. Had vehicle towed there. Explained each part of the process with detail and photos.When car broke down Irvin took time with me on the phone even tho I had called on a Friday night one minute before closing. Very patient knowledgeable and helpful.I will recommend Christian Auto Brothers over any other auto service we’ve been to. Amazing. Very impressed.Services: Air & cabin filter replacement
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August 2023 by Sabrina F.
This place will TAKE ADVANTAGE OF YOU!! I am new to the area and needed someone to look at why my low oil light was coming on every month. When I took it in, they told me that I was leaking oil onto the engine-which is why I never saw any puddles-but that there were many other things that needed to be replaced and that the ball joints needed to be replaced IMMEDIATELY for my safety and the safety of others. All in all, what they told me needed to be replaced added up to almost $3,000. I called my hometown mechanic (who I trust) and drove it 3 hours just to have them tell me there is NOTHING wrong with my car. I asked if the ball joints were just kinda going bad and may need to be replaced in a few months and they said no-the ball joints are perfectly fine. The car is also NOT leaking oil. It is just an older car, so it uses oil faster than normal. I understand that I am a girl in her 20s and it is easy to take advantage of me-which is why I'm writing this review so that no one else will be in this position. PLEASE PLEASE PLEASE do not trust these people with your business.
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August 2023 by Carissa M.
Always friendly and does a great job. Honest and good quality people and work. This is the only place I trust with my car. Been taken advantage of by other places. I totally recommend Christian Brothers Automotive.
