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November 2023 by Jody Kolmen
They used to be great, professional and courteous but today my opinion has decreased drastically. They broke my back window and they’re dragging their feet getting my car back to me in a timely fashion. What was supposed to be a three day job has turned into a five day or more repair. I’m having anxiety attacks over whether I’ll ever see my vehicle in one piece again. So happy to get a phone call Friday afternoon to say my jeep was ready. Thank you. Now I can sleep easier tonight.
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September 2023 by Nathaniel Kemmer
The service here is great! Unfortunately my car has needed major repairs twice in the last year The staff here has been great to work with. I have a Genesis and Stew Hansen’s is the closest thing to a Genesis dealer in town. They kept me informed while waiting for parts and throughout the repair process. The work looks great and you can’t tell it was even hit. Although I don’t really want to be a repeat customer at a Collision Center, I will be coming back if the need arises in the future!Service: Painting
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September 2023 by Kate Ridge
My 2016 Mitsubishi Outlander was repaired beautifully by Stew Hansen Collison Center, Clive, IA. The color matched well and the work completed was quality and solid.The customer service with Dan, Lexi and staff was outstanding, always friendly and professional. Highly recommend!
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July 2023 by Tom4PT578 Keyser6Y
I'm giving them two stars because overall the biggest portion of the work was done correctly. WORD OF ADVICETo any one who reads this...Believe the reviews! I for one didn't and gave them the benefit of doubt the commutation is one sided, whoever is doing the detailing clearly doesn't either care or have good vision, still glass on my seats under my seats, a big foot print still on my seat....Have your insurance pay you directly for the detailing to go elsewhere...I would call but it was a challenge to find out when my vehicle would be done let alone get somebody on the phone that would be straight with you.
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June 2023 by Barbara Eshelman
Appointment for the estimate, explained in detail exactly what work would be done, what didn't need to be done, and time frame. When returning to drop off my car, they called Enterprise for me to pick me up. When work was done I left the rental vehicle at Stew's, they assured me they would have Enterprise come get it. Very friendly service, explained the care of the afterwork, Don wash my car for 30 days. Stew's made everything convenient for me and kept me updated ont the progress via text throughout the process. The best service I have ever had of this type.Service: Body & Trim
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June 2023 by Jared Smith
Worst experience ever. I had some work done on because my car got hit by a deer. They fixed it but didn’t do one of the brackets that needed to be done and now my bumper is coming back off. I called to let them know and they said they had to order the part and that they would call when it’s in. So it’s been almost a month now and they still ain’t give me any information on where my part is or how long it’s gonna be. And when I call in they sound annoyed that I’m calling. But if they would if done the job right the first time this wouldn’t be an issue.Service: Body & Trim
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June 2023 by Tasha Martin
Took my car there for collision repair and have had to take it back 4 times because things continued to be wrong with it. Customer service is less than subpar at best and can never seem to get them to return a phone call.Service: Body & Trim
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June 2023 by Clifford Kessler
Are the very professional experience the staff were very communicative and made sure that all the repair work was done well.Services: Painting
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April 2023 by Cole
We went with Stew Hansen for our repair to the suspension of our vehicle after a collision. It has been going on 6 weeks and I’ve had to call every week to be told the same thing. They received the parts in the first week of having the vehicle and then it took them 4 weeks to start working on it. Then I was told they were missing a few bolts and were waiting on those. Every week I’m told end of this week, beginning of next week it will be competed. When I told him that he already used the excuse last week of the bolts he placed me on hold and then changed his story on where they were with the vehicle. He had no idea what he was saying and basically lied to get me off the phone. There has be no apology or understanding of why this is so frustrating.We purchased two vehicles with them because we loved our sales person and how we were treated by them when we came back to have some damage we found after purchasing the vehicles. Some how they were able to fix the damages to those vehicles in the same day but now it’s like pulling teeth to get help from them. Never again will I bring my car or purchase another vehicle through Stew Hansen.Services: Steering & suspension repair
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March 2023 by Beatrice Kramer
Our experience was very pleasant! We were greeted immediately and our car salesman, Manny, did a great job helping us track down the vehicle we wanted to look at. We were happy with the service we received and the facility was very clean and welcoming!
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February 2023 by Jeremy Hanzek
Customer service has a ton of room for improvement. I’ve spoken with a lady on the phone who was good but the guys I’ve interacted are less than ideal. One messed up my appointment date by a month and getting consistent communication is like pulling teeth. They were like robots and do what they need to do but don’t tell me what’s happening, what’s going to happen, etc. Dropped it off on a Monday and thankfully picked it up on a Friday. Parts took over 2 months to get but I get that it’s not their fault.Picking up my vehicle I waited in the drive for like 5 min with nobody there then somebody comes out to the drive, looks at me then proceeds to work around a vehicle. Eventually helped me.I will say the quality of repair and paint looks great! The color match looks good and repairs look solid. The detail crew did a great job cleaning up my truck too which I didn’t know they did.
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February 2023 by David Brumley
How? How in 2023 can you not take my payment and set up an appointment for repairs over the phone? I feel discriminated against because I work overnights and live across town. I sleep during the day. I can't take an hour and a half during business hours to drive all the way across town and back just to swipe a card. I honestly cannot think of a single business that won't accept a card payment over the phone besides you. I bet you would let me put a deposit down to hold a vehicle I was interested in over the phone.
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February 2023 by Francisco Chinchilla
On Saturday, December 17 , i received an Preliminary Estimate for the repeir of my car,and the person who did it told me that they would call me in 2 days ,after consulting with their supervisor ;2 weeks passed and no one called , i send an e-mail, and there was no respond so i call them,when the person who was supposed to call me,offered no explanations or apologies for the delay ; he only "informed"me that they had a new polocy, i had to buy the parts to make the repeirs,and after they cahrged the insurence, they would "return" that money to me ;4 weks have passed since they ispection my car and i continue the same ,now waiting for ANOTHER workshop,because this repair center has had a lack of commitment,seriousness and disrespect.
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October 2022 by Jason Whited
We were quoted a very conservative amount of time for the work done. The exceeded their estimate for parts they said were defective. In my work as an automotive/diesel heavy equipment mechanic if we had problems with parts we chose new vendors. To use an excuse like this is old and outdated. Especially since it was an insurance claim. Completely dissatisfied. Will never recommend them or Stew Hansen for any kind of automotive repairServices: Body & Trim
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October 2022 by Randy Coffey
Staff are accommodating and nice place to wait while your work is done.
