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September 2023 by Kyra Freeborn
Probably the worst bank I've ever banked through. Constantly changing. The amount of days they hold a check is absurd and not to mention the hours.
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May 2023 by Nino Bisc
5 Stars for Lauren, and the team! Did an amazing job assisting me in the moment, with urgency, friendliness and a smile. Great customer service!
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March 2023 by Cheryl Santee
A few weeks ago the rep that I was speaking to on their customer service line was supposed to have removed the overdraft protection, he didnt . I looked at my account and I am negative. So I called customer service again , and the supervisor Latrell had the nerve to tell me it is my responsibility to monitor my account but yet the customer service rep that was to have removed the overdraft protection isnt being held accountable for not removing it. Latrell did remove the overdraft fee. But on Friday I am closing my account . Worst Bank Ever!
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January 2023 by Mr C
Worst bank ever. I handed them CASH and it takes them more than a week to deposit it. Go to a credit union.
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August 2022 by Lisa Bender
I’ve used BOW ever since they took over Commercial Federal around 20 years ago. In that time I’ve had a number of challenges, including a data breach that required we close and reopen all our accounts 5 years ago. But this latest experience is the final straw.My father died 2 weeks ago. One of the things he left to me was an IRA. I tried to have that IRA transferred to BOW. After taking up quite a bit of my time, the teller at a branch in my home town (Cedar Rapids) finally informed me they couldn’t open an inherited IRA account from another financial institution. Ok, no problem, I’ll take my money elsewhere.But if that weren’t enough. Apparently the banker who started the IRA didn’t complete something and the application was flagged by their fraud department resulting in all checking accounts with my name on them being placed in “credit only” status (including my young adult daughter’s account). The freeze happened on a Friday as I was traveling back home to Portland after my fathers funeral and I didn’t realize the account status until Sat afternoon when I was told I would have to talk to my home branch for answers (when there is basically nothing I can do about it until Monday). So, I called my home branch in Clive on Monday and spoke to Alicia. She verified the accounts were frozen but couldn’t explain why. She promised to talk to her manager and call me back. More than an hour later I called back and was told by a teller she was busy and would call me back. 3 hrs later I just went into my local branch here in Oregon and finally got some explanation for what happened, but ZERO resolution because apparently no one from their fraud dept. works past 3pm PST (at Bank of the WEST).So, this is day 5 or 6 with no access to MY money because of a mistake on their end. My automatic bill payments are going unpaid and I will surely be incurring fees as a result. After this experience I will be UNBANKING and taking my money to a credit union. This is absolutely unacceptable and borders on criminal. And to do this to a person after the death of a parent and to not even call me before you froze my accounts. Unbelievable.
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October 2021 by Janie Consolver
My account has been disabled for weeks, I can't pay any of my bills, I'm told the branch can't do anything and that I need to speak to customer service, I call the line and wait on hold for an hour and fifteen minutes just to be hung up (multiple times)My life is on lock-down and I'm at risk of payment default due to their practices. I will be the one incurring the late fees and credit hits, due to a circumstance entirely out of my control.
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July 2021 by Katie Goodmann
This bank is a group of crooks from another country, charging ludicrous amounts of money in fees, service charges etc. They are robbing the very people who can't afford to lose money.
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May 2021 by Corrina Herrmann
Just no.
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March 2021 by cody
If you value having your money safe don't bank here. My account was breached via online access. This bank doesn't even support 2 factor authentication ( or at least didn't when I was a customer there)The support was less than helpful and blamed me for having a weak password. The only thing is my password was 25 random characters stored on an encrypted flash drive and only accessed the portal through a secure web browser on my home network.Also service fees? What a joke.
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July 2020 by Jonnie Wright
I want to first apologize to the staff at Bank of The West on 73rd Street in Clive for my outburst in the drive-thru, and more than once. I will not be using the drive-thru moving forward, which will benefit both you and me. I am upset about what appears to be a random application of bank policy at the drive-thru, and that is the reason for my 1 star Google rating. Each situation could have been handled in a better way - by me and by the tellers. It isn't easy to take care of a lot of people sitting in their cars who are often impatient. Generally speaking, the quality of customer service at this branch has declined over the years as there has been a revolving door of tellers and managers. While that is sad to see, it is also part of the struggle that companies have in recruiting - and training - great people who are fully committed to focusing on the people, not the process. Ultimately, this will be resolved as so many of these positions will be eliminated. In the meantime, I hope that those of you who are left will remember this simple idea. Tell people what you can and will do, not what you can't and won't do. Stay in your R, your Role, and let the customer be fully in their I, their Individuality. Customers - like me - won't always be reasonable. Do a great job with the unreasonable ones as well as the reasonable ones.
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January 2020 by Madison Case
Takes too long for a check to process, why even say you are open if you aren’t going to process checks like you do any other week day.
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July 2018 by Heather Kerr
I wish there were a way to target Bank of the West customer service specifically, but there isn't. Long story short, I've been a loyal BOTW customer for SEVEN years. For the past 3-4 months, I have been finding weird service charges and each time i call to ask about them, I get the same response "I'm sorry for the inconvenience, unfortunately there's nothing we can do" I'm sorry, but kindly shut up. Yes, you can do something! How about NOT charging your customers for having 1 auto payment coming out of their savings acct?? Ridiculous. Needless to say, after 7 years, we are switching banks. It sucks when you have to switch all your automatic payments to a different account, but it's worth it if you aren't charged unknown fees (might I add, I specifically told the rep I was never told I would be charged for making 1 auto payment from my savings acct, and his response was they dont have time to tell us all the rules and regulations of our accounts. He was a rude little snot!) Good riddance!
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April 2018 by Zach Stec
I accidentally inserted my health savings account card to the atm and the machine decided to retain and not give it back. Then the Atm charges you $3.50 extra for a withdrawal. What a bunch of crooks!!!
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February 2018 by akapanky
this is my favorite bank of the west branch.. the staff is the friendliest around and commit to quality service.. highly recommeded
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September 2017 by Lynne Melone
I have been a customer of this bank for years. I have always gotten excellent and friendly service here. Employees have gone out of their way to help me when I was having financial problems, and were able to think of ways to get me through a difficult time. I would recommend this bank to anyone.
