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February 2024 by Hailey A.
The dress was amazing! I am very pleased with my finished dress. But unfortunately, the service was absolutely horrible. Their system was down a prior to getting my dress picked up. I had set an appointment on a Sunday due to working full time. When I came in to try it on they told me I wasn't on their schedule and would not let me see my dress because they hadn't started to sew the dress yet nor would they check on it after I asked them nicely. They told me I could come in in the middle of a work day a week before my wedding. I could tell they were not taking me seriously and only after leaving to get my original alterations slip were they willing to speak to the manager, when they came back I was told that my dress was sitting there already finished and ready to take home. If you are planning on getting an alteration done with them be ready for disorganization, no communication and bad service. All I wanted was a little respect on what is supposed to be a happy occasion and got none.
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December 2022 by Megan L.
from the minute I walked into the store I didn't feel a very welcoming vibe. This was my first time shopping there. this was the first place that I went to try and find my wedding and I would not recommend this store. The lady that helped us was rude and trying to rush us through our appointment and wasn't helping us at all, didn't tell me I could go ahead and start trying dresses on, didn't help me get into dresses, didn't help me with clamping the dresses if they were too big, nothing. they didn't really have much for options which is very sad considering that they are a big brand you would think they have a lot of options and different styles. if it wasn't for the group of women I had to go with me things would've been a lot worse because they were the ones that stepped up and helped me win the employee wouldn't.
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November 2022 by Dawn C.
I would rate David's Bridal no stars if I could. An amazing bridal place should make each and every woman feel special and welcomed when they come in, since this a very special day for the bride to look for that dream wedding dress. Beware you will not get that here, you are just a possible $ sign to them and they show it. From start to finish it was terrible. You could tell they didn't care about creating a special day for the bride, all they cared about was if they were going to make a sale. No welcoming atmosphere, and almost seemed irritated that you came in. Several woman working, but most were just standing at the front desk gossiping. The woman assisting us (if you can call it that) didn't offer to take coats or items to make it more relaxing to walk around and look, didn't really ask probing questions to see what dresses the bride was looking for, or seem to ask any questions about her wedding at all, seemed irritated that the bride wanted to look at more than 3 vales, and they give you a count down for the time you have remaining for your appointment ( I heard this several times on a couple other brides in the store). In addition the woman helping our bride was constantly pressuring her to purchase and when she knew we were going to another appointment she seemed even more irritated. I am shocked this place remains open if this is how all women walking through David's Bridal are treated.
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September 2022 by Olivia P.
My friend and I went to look at bridesmaid dress and had a wonderful experience with Tira. She was fantastic. She is new but took her time with us and was a great help. She helped get the dresses on and gave her opinion when asked but wasn't too overbearing. Although we had a lovely experience with her, there was another woman in the front of the store that was at check in that was awful. She scolded Tira right in front of us and had a very negative, demeaning tone. I felt bad for Tira and thought it was extremely out of line especially at the front of the store in front of customers. There were a couple other girls that were extremely unprofessional as well, yelling through the store and yelling at each other. I'm glad we got Tira as our stylist because I would have wanted anyone else that was working.
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July 2022 by Michelle R.
Cate/Kate helped us find a fantastic dress. She was so comfortable to work with. There, yet gave us the breathing space we needed. I love the orange dress she picked out for my daughter's prom. Reasonable prices, current styling.
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July 2022 by Amber S.
If I could give zero stars, I 100% would. My sister is getting married and we are in a major time crunch with her wedding being roughy 1.5 months away. We also both wear dresses in the plus size range. We mainly wanted to try different silhouettes on to know what she likes. Our consultant was absolutely clueless. We were shown dresses claiming they are the same though they have different style #s and were told more than once that they do not carry something in the store even though we had seen them out on the floor. Finally we found a dress and verified before try on that the dress would be in by the end of the month. My sister falls in love and is ready to say yes to this dress when the consultant lets us know that the dress in her size based on the measurements taken upon arrival cannot get here until October because the dress runs smaller. The consultant knew the measurements prior to trying on the dress. Completely devastating and unacceptable! We went onto the website that same evening to check using the style number and ALL sizes would take until October because this dress is made based on measurements. Accidents do happen but this consultant did not seem to actually care about my sister finding her dress and ended the appointment by stating "it won't hurt my feelings" as we left prior to our bridesmaids appointment which was schedule for after the bridal appointment. COMPLETE LACK OF CARE!
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March 2022 by Lauren M.
I went in for my alterations appointment a couple of weeks ago and 2 of the employees were VERY rude to one of the other employees, getting an attitude and being rude to her while she was clearly doing the best she could! And they were doing it clear as day in front of the 4 other customers in the alterations room. Also, I spent over $1000 on my wedding gown and walked in there expecting to pay MAYBE $200 on alterations and it ended up costing me another $529! I get that company's need to make money but I think there should be some type of deal when you spend that much on a wedding gown AT THAT PLACE OF BUSINESS! I think the employees need a talking to, the pricing or compensation on alterations when they buy from David's bridal, and the appointments need to be better managed. Every appointment I've had so far feels very rushed and I think it is unprofessional
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September 2021 by Manda H.
Working with David's for my wedding has been the most stressful part of getting married. MY dress was the easy part. It's gorgeous and getting it tailored was reasonably priced (I didn't need much done) and only took a month to get back. However, my bridesmaid dresses and their recommendation for The Black Tux (a partnership with Men's Warehouse) has need awful. Our dresses were ordered in early July (for a September wedding). One bridesmaid dress was supposed to arrive end of August (including being tailored/fit). The bridesmaid still does not have her dress (9/4) and we are a week out from the wedding. Calling David's to track it down and they cannot tell me the status of the dress. Trying to ask what that means and they can only say it's in transit, with no further details. Working with the Black Tux, we ordered 3 groomsman and a groom tux. Ordering the tux for my groom, the tux was cancelled 3 times, either because they were discontinuing the style, his size became unavailable (he didn't need special or larger sizing), or it was no longer available. The last time they cancelled at 2-weeks from the wedding. We finally ordered from another company, and received it within a few days and it fits perfectly. One groomsman had his first tux cancelled because they were discontinuing the style. We changed all groomsman tux's. 2 groomsman got their tux, one missing pieces and the wrong color, and the other arrived in the wrong size (he swims in his tux and there is no time get it fixed). The 3rd groomsman had his tux cancelled again because it was no longer available in his size (he didn't require special sizing or a larger size), we ordered a third time (different style), and it was cancelled because they didn't have his size. With 2-weeks left, we went with the same company we ended up getting the grooms tux. I HIGHLY RECOMMEND this other company. DM me for the name. Let's face it, wedding planning is stressful enough, and having your outfits cancelled, not arrive, or just not getting information from a company is completely unacceptable. Do not use this place unless you want additional stress before your wedding day.
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June 2021 by Heidi H.
I was one of three bridesmaids that went shopping that day for our dresses. We had an appointment. When we got there the staff was very attentive. We were taken over to a poster to show the our salesperson the sales we were interested in. She measured each one returned right away with dress that fit each of us. This was a huge positive as when had been to another bridal store that didn't have many sample dresses we could try on. The only disappointment is I decided on a dress (we all get to pick our own style) and the sales girl said I'll be back I have to check something. When she returned she told me they couldn't get the dress I chose in my bride's color. I wish I had know that before I decided that dress looked the best on me.
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June 2021 by Debbie F.
Customer service? It does not exist in this store. I was looking for a dress for a Black and White Gala I am attending in August. I also needed a formal dress for a wedding.There were four employees in the store huddled around the front counter talking about their plans for the weekend. Apparently that was more important than assisting me.I approached to ask a question and was rather flippantly directed to look in the "Mother of the Bride" section, with no direction on how to find that section.I went in looking for two elegant, edgy gowns and they wanted me to go find a matronly dress.When I found a couple of possibilities (without assistance), I requested a fitting room. I'm not sure why they felt it necessary to write my name on the chalkboard for the fitting room door. No one ever came to check on me, offer to assist with zippers, or GASP.... Offer customer service.I will never return! I found two beautiful gowns at Von Maur. When a woman is buying formal wear, it is nice to feel her business is important.
