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January 2024 by Brian Ingram Jr
Tim is a great young man with a bright future. He is very good at what he does. Very kind and skilled. Thank you Tim and Alex for the great work you do and God bless.
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January 2024 by Robin Thompson
Tim is the BEST! It's finally comfortable in our house, again. Thank you Primo Heating & Cooling.
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January 2024 by George Elliott
Alex was courteous and professional. Found the problem and is working with home owners insurance to get the problem resolved. Will definitely use Primos again.
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November 2023 by Jowett Bastow
Condenser blew out in old A/C unit during hottest streak of the summer. We called Primo, & Alex sent his team out as soon as the parts arrived. Although it required an ingenious bracket mounting process, Alex’s crew installed both the new A/C as well as furnace units in just one day with great efficiency. His crew left the basement even cleaner than before they embarked on the project. Alex has been great about inspecting the unit - even checking the clean air filter for us. Alex is a genius who makes difficult concepts clear & is the epitome of efficiency & professionalism. He is a valuable resource to southern IA.Service: HVAC system maintenance
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November 2023 by Kurt Spaur
Alex was Very professional, friendly and respectful! Making the appointment was easy. We had to reschedule, that was also super easy. Very family friendly people!
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September 2023 by Kathy Layton
We had an AC system that wasn’t draining correctly. They quickly identified the problem and cleared the drain. Thanks guys!
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July 2023 by Kim Trembly
Tim did a great job, very professional and knowledgeable. He came over after hours and worked into dark. Thank you !
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July 2023 by Wesley Yeoman
We had a aircon unit moved and reset during foundation work. The crew came out 1st thing the morning work was to begin and had it reset with a days notice on the other end. Great service. Thanks!Service: HVAC system maintenance
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July 2023 by NewTigerWolf
Great service, good communication, and take care of your home needs professionally.Service: Installation
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June 2023 by Troy Sahr
Central air stopped working tonight called them and they arrived in less than an hour, very friendly, professional, and all round great service at reasonable price for 11:40p on a Friday night. Thank you Alex from saving me from melting.Service: A/C system repair
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May 2023 by Steve Shenefield
They were on time friendly knowledgeable and professional. Always been fair with priceing
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April 2023 by Rickey Ruble
Good to work with. Got us on schedule quickly as we lost use of furnaceService: Installation
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December 2022 by Tom S
I have had Primo out twice to repair our furnace. Once was because of flood damage, and while the work was completed and was somewhat satisfactory, the repair guy left the cover to the furnace on the bare ground in the crawl space, causing it to rust and become degraded enough that it is no longer useful. That has caused the various sensors and switches on the furnace to degrade as well, now I have a short cycle problem. When I called them to tell them of this problem after words, they ignored me and my repeated calls. I guess if it doesn't make them money, and they have to fix their own problems, they don't care.The second time they came out, I had them replace the thermostat and wire. And while that work was also somewhat satisfactory, they left the wire too long and it is sitting on the bare ground in the crawl space, they also removed a portion of the duct work and tossed it on the bare ground, leaving it there. They also charged me $214 including tax for that work.Primo's work is barely satisfactory, and they lack professionalism in their work. Their workers are polite however, I just find their complete lack of attention to detail, and failure to communicate what they have and haven't done, to be unprofessional.Will NOT be using Primo again in the future, too many screw ups.Service: General repairs
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November 2022 by angela johnson
I had another heating and cooling company come out 3 different times and could not fix or find the problem. Called primo heating and cooling they came out the same day in less then 10min found the problem and got my furnace running.Service: Heating system maintenance
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October 2022 by Paul Nusbaum
Alex installed a whole house humidifier. The install looks flawless! Alex was professional and very easy to work with.
