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August 2024 by Graceisfree Glory
Waypoint refused to give us a reasonable accommodation for our special needs for a certain type of house we needed for our disabilities. They terminated our assistance when we begged them to help us because the first place they got us into which we rented sight unseen - Maya the case worker accepted the apartment on our behalf, anyway the apartment was full of mold. nd several neighbors smoked cigarettes and marijuana in the building and sent us to the emergency room with asthma attacks. Then we transferred to a different apartment owned by the same company and it was FULL OF COCKROACHES! Another Waypoint client lived there and she was afraid of complaining to Waypoint because she might lose her housing support..they refused to advocate with our landlord but instead caved to the landlord's threats that if we didn't stop complaining about their nasty unsanitary apartments, then they would stop taking Waypoint clients. I asked Waypoint why would you want to partner with a SLUMLORD with mold filled cockroach filled apartments where nobody enforces the no smoking rules. Terrible place that keeps getting multi million dollar grants without a shred of integrity. Corrupt agency from top to bottom. And they violate fair housing laws and Americans With Disabilities Act.
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July 2024 by Miya Jenae
I am 9 months pregnant not able to work and also have a young child. I have been calling for 4+ months with no call back or help from anyone!!! Why say that you are here to help and help isn’t even attempted to be given. Ridiculous makes the city of Cedar Rapids look TERRIBLE! We need new resources.
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June 2024 by Crystal Lynn Johnson (Juju)
I've had nothing but bad experiences with this establishment. They make mention it's their mission to assist and help others and yet. . Every single time I've been on the phone with their staff. It's monotone attitudes providing a person the feeling they do not matter. Telling someone (me in the case) that I am not in financial hardship basically making me feel judged and over-all insulted that what were going through isn't bad enough. This is not a place that care's about people. I will not recommend this place to anyone again and this also the reason why alot of people are afraid to ask for help.
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June 2024 by Beth Rysdam
Never received return call from Agent to give me free BUS ticket to my sister's in Oklahoma....
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May 2024 by Andrew L
So strange. I've called this business each day the last several days and tried different extensions. No one answers or returns my calls. Is this company still in business?
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May 2024 by Kimberly Wheeler
Great staff! Very helpful!
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April 2024 by Johnathon Newbold
Got me the services I needed to make it by
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April 2024 by Jacob Perrin
Good place good intentions a lot of places in cr have long wait lists.
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April 2024 by Cole
I had reached out to them when I really needed them and they can completely fell through.
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April 2024 by Tanner H
This place is supposed to be here to help families with children, yet they refuse to answer the phone or give a callback. About to be homeless with my family. I saw this coming four months ago, and started attempting to call them. We have received ZERO call back! Waypoint needs to come under investigation to find out what is actually happening with their funds, because it's not helping families. I know two other families having the same experience.
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February 2024 by Brynn Schrock
Can't show enough gratitude for getting me back up on MY feet!
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January 2024 by Zac Lowder
Knowledgeable
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January 2024 by Tone Lee
This place is a joke they only help people on drugs or alcohol
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December 2023 by Shauna King
Have no shelter for us out here trying to better our lives
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November 2023 by Anthony Garden
free stuff
