-
December 2023 by Renae Becker
I had a great experience at this location tonight. The staff was helpful in my complicated situation with multiple lines. The process caused them to stay late and they were still kind spirited throughout the whole process. I worked with an associate and the manager Byron. I wanted to make sure it was known they went above and beyond to make sure we were taken care of. I appreciate their expertise, experience and customer service.
-
April 2023 by Salana Mohan
Brock was such a great associate. He was very helpful with getting me a new phone. It was a little bit of a wait but he was very clear that it would be about an hour. He suggested we stay here or go and run some errands so the wait wouldn’t be so bad. Some people over reacted about the time it took to do simple things but they’re just doing their jobs and trying to help everyone as best as they can. ?
-
April 2023 by Grace Van Patten
Came in to upgrade a couple of phones on our business account and we were met with courteous service. One of the managers, I believe Bryon was his name, got us into a great deal and we even left with a new router so we could have a WiFi connection in our workplace. We will always come back to do business with this location!
-
April 2023 by Melinda Halbloom
Poor customer service had to wait well over an hour . The salesmen blew bubbles with his loud gum chompinh
-
February 2023 by Luna Aoife
I witnessed the sales rep lying about competors to make a sale. After waiting an hour in line, because they didnt hire enough staff, all they were able to do was give us different numbers to call in store, to be on hold for waiting to fix the under warranty phone. We received different information and different steps each time, had to repeat the same information so many times. This process took so long that by the time we were given a location to bring the phone to fix across town, the other location had closed. Then we had to play phone tag even longer. At the end, we requested an email detailimg the steps we had taken in store that day. We went to an alternate location and they sent us in writing that it is specifically US cellulars job to right this wrong, but this was not accepted by the store. Its exceedingly painful for me to get in and out of the car and waiting in my wheelchair for hours, and all the rep would do is give a different number to call on a broken phone, or tell us to bounce from repair location to location, all while they were texting.
-
January 2023 by Freedom
I dropped off my payment and put in drop box because they were closed and they never apply to my account. Then I have to call, then they tell you are u sure you dropped it off , really I drive there before work . Take responsibility for you lossing my check. I gave you another chance and again, not applied for November payment which I put in box on October 1, 2022.
-
November 2022 by Tim Reynolds
My Wife's phone gets lousy reception, and so has the last two.
-
October 2022 by tammie
I dropped off my payment and put in drop box because they were closed and they never apply to my account. Then I have to call, then they tell you are u sure you dropped it off , really I drive there before work . Take responsibility for you lossing my check. I gave you another chance and again, not applied for November payment which I put in box on October 1, 2022.
-
October 2022 by R Butz
Pathetic customer service. Long waits and no empathy for customers trying to deal with problems that USC created.
-
September 2022 by E
Terrible experience. I tried to transfer a phone number from a previous fammily plan to a stand alone plan. The family plan account holder has signed all relese forms. There has been an "issue" in their system for the past MONTH preventing the # from being transfered and making the phone un-useable. Meanwhile i am being billed for service i have not recieved. Add to that, because the transfer has not gone through they refuse to discuss the issue with me.Brett has done his best to assist me but this is a complete letdown from us cellular.-Brett, Feel free to share this review with corporate or your regional manager. Let them know they have a chance to make this right.Update 11/11Phone still cannot make or recieve calls, service plan still not transferred. Still haven't heard back on when / if this issue will be resolved.
-
September 2022 by Nick&Heather Shuler
Brian (sales manager) was amazing. Extremely kind and patient. Willing to go over details of my account and help with a watch. Highly recommend him!
-
June 2022 by Thor Anderson
This is the worst company i hate us cellular expensive un helpful and annoying
-
December 2021 by eric rannow
Terrible experience. I tried to transfer a phone number from a previous fammily plan to a stand alone plan. The family plan account holder has signed all relese forms. There has been an "issue" in their system for the past MONTH preventing the # from being transfered and making the phone un-useable. Meanwhile i am being billed for service i have not recieved. Add to that, because the transfer has not gone through they refuse to discuss the issue with me.Brett has done his best to assist me but this is a complete letdown from us cellular.-Brett, Feel free to share this review with corporate or your regional manager. Let them know they have a chance to make this right.Update 11/11Phone still cannot make or recieve calls, service plan still not transferred. Still haven't heard back on when / if this issue will be resolved.
-
December 2021 by Paige Grout
The lady that helped me get a new phone was very helpful. She did a great job of explaining things to me.
-
November 2021 by Lance Judd
The manager is great here! A genuinely friendly and helpful guy. He's very knowledgeable about their products and services too.
