UScellular is a business that connects millions of people, businesses, and government operations through its award-winning network. They offer a variety of products, including the latest smartphones and accessories, high-speed internet, and connected home solutions. Customers can visit their store in Cedar Rapids to explore special offers and receive personalized service. Many customers appreciate the helpful and knowledgeable staff, with some staff members going above and beyond to ensure customer needs are met. For example, one customer praised a staff member for making the process of switching phones easy and explaining everything patiently, turning what could be a stressful experience into a positive one. Another customer highlighted the excellent customer service received from Shawn Williams, who spent over two hours explaining the switch and answering questions without making them feel rushed or judged. The staff's kindness and patience have left a strong impression on customers. However, some concerns were raised about the phone setup process, as new devices are often set up automatically with diagnostic sharing and app installations that customers did not request. This sometimes results in needing a factory reset at home to fix issues caused during setup. Overall, UScellular is recognized for its reliable network, a wide range of products, and friendly, helpful staff dedicated to making customer experiences better.
Ellie is absolutely wonderful. She took the time to answer all my questions and she is extremely knowledgeable. She also helped my ninety year old mother too. Ellie is the best.
May 2025
They've been alright. I really hate getting a new phone, though. They set it up without you asking and opt you into all the diagnostic, sharing my data, and installing optional app stuff. You basically have to factory reset when you get home to fix what they've done wrong.
January 2025
Brooklyn was terrific. Helped get asurion claim ticket started and helped me get my phone backed up to computer.
