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June 2024 by Mike Jimenez
Formerly happy customer 2008-2023, starting my relationship when it was Millhiser Smith. This used to be the place to go to, with excellent customer service and people who care. Last few years however, anytime you call you get immediately transferred directly to the provider, who is not necessarily working in your best interest or looking to get you the right deal for your situation. This defeats the whole purpose of how an insurance agency is supposed to work. Sadly was forced to end my relationship with this "agency" to look elsewhere and immediately found better and more coverage for less premium.
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June 2024 by Larry Benda
They were my representatives when durecho damaged my home. Had an adjuster from Georgia who was at my house for forty minutes. He missed several damaged areas. Still have siding and window issues today. Never once heard from my Accel representative after the storm. Now, after changing firms I am told if my claim pays out any other damages it would go against the new firms bonus system. WOW
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February 2023 by Karen Marshall (Kkm)
Great place to watch your retirement money grow
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February 2023 by Vicki Baker
Fortunately for me I haven't had to request help from Accel, so for that I am thankful.
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February 2023 by Janice Myers
Tony is very knowledgeable and explains what my options are and how they can help me. Wouldn't go anywhere else.
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February 2023 by William Mulcahey
Very alert agents who know their clients' needs and are friendly and professional in their dealings.
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February 2021 by Tammy Schurbon
VERY knowledgeable and SUPER friendly!! I trust them with my money ALL DAY LONG!!
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February 2021 by Dawn Brouwers
Moving our accounts to the Accel Group has been one of the best business decisions I have ever made.
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February 2018 by Perrin version 2.0
The person they provide for hit my vehicle. They know it's there fault. The want me to wait on them. I need my vehicle not to play phone tag. Terrible company. Best part, they told me to take a cab to and from work. I already missed one day and lost $150. Plus I don't have money lying around for a cab. They also hinted they have to verify my car's not drivable, there's no coolant tank because I was hit head on and the front end including lights are destroyed.
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February 2017 by Tiffany Graybill
I have referred several friends and co-workers to MillhiserSmith and they all received quick responses, friendly service and competitive rates. I highly recommend their agency!
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February 2013 by Steve Nelson
I have had nothing but great, attentive service from Millhiser Smith.
