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October 2024 by Mark Hellendrung
I wanna thank Ty and Jake for coming out and helping me get my truck going after it wouldn't start.
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September 2024 by Steve Rust
Horrible towing company. Extremely rude and have no idea what they are doing.
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August 2024 by Rachel Severson
Terrible service. Very unprofessional and rude after illegally towing my car.
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August 2024 by Trevor Young
Illegally towed my sisters van from in front of my home….the guy that was working also had a female non employee that was riding with trying to tell me the laws of my own private community….on top of that it was a handicap van for my mother in law….asked very nicely if they verified the plate because he told me he had drove over an hour to get here when she had been here for far less than 30mins….driver was screaming from the start and a terrible attitude…we tried to pay the cash fee but he seemed belligerent and possibly drunk and refused…tore up my neighbors lawn and was speeding out of here because he knew he had picked up the wrong vehicle…but kept yelling he’s not loosing his job over this.
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July 2024 by candi kleppe
i called my insurance company for roadside assistance. they referred me to Protow. Their tow operator did so much damage in the 3 1/2 hours he had my vehicle. i arrived home (where my vehicle was towed to find my vehicle half on a flat bed and the rear of my vehicle on the ground. i called the office at protow and told them what was happening, including the the message i got saying my Services were complete , as i am looking at this man struggle to “complete” my service. the office sent someone out to my house . i surveyed the damage to my vehicle (best i could in the dark) and asked for a refund of the tow and asked how these damages were to be taken care of . after calling the business again , i was treated like i had done something wrong. repeatedly told people lie and try to say the tow caused damages that were already there… not one apology or action to rectify this situation. that was over a week agai. DO NOT LET THIS COMPANY TOW your vehicle , they do not back up there business and treat customers like garbage. off to court we will go. in the meantime i’m stuck with a severely damaged vehicle and worries i didn’t have before i let this company tow my vehicle home.
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July 2024 by Ace “Ace” Pipkin
The people where nice and friendly.
The driver J was so helpful and he had the best outlook in mind for me and the situation.
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July 2024 by WILLIAM LOEFFERS
They towed my car before I could move it. They waited a whole week before leaving me know. By that time, the cost to tow it back was over $1000. When I asked if I could just get some personal items out, I was told I could for $700. They are thieves.
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June 2024 by Shannon Torres
Max was amazing! Pro Tow went above and beyond! Would highly recommend them to help whenever you need a tow!!
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April 2024 by Macklemore
My 16 year old nephew broke down on a major highway. Called pro tow, had them on speaker and the lady was very rude when she answered the phone. Tone of voice made us feel like a burden. Did not provide a time frame either. We went in and dropped off key and paid for the tow and called after almost an hour went by and told us they were on the way to the car. Car ended up getting towed by another tow company because it was broke down near a busy intersection. Which happened to only be 2 miles away from the pro tow shop. If I had known the time frame was over an hour I would have called another tow company. Ended up paying $500 due to unreliable communication. Called and asked to speak to the manager or owner and lady changed her tone of voice. Learn to treat others with kindness especially when they are broke down already.
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April 2024 by Dakota Morales
My vehicle broke down and I needed a quick tow. Ron was on the case and had my vehicle loaded up less than 30 minutes after submitting the request! One of the best experiences I’ve ever had with a tow service and it’s all because of Ron!
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March 2024 by Daniel Estrada
Predatory tow company. Didn't realize my car was on a 'private' road and they charged me $370 for 'private impound' I'm sure much higher than their standard rates due to having a business contract with the apartment complex. On top of that, they were rude and unwilling to work with me on the costs. They charged me a total of $75/day for 'storage' due to 'administrative fees'. All in all, ended up having to pay nearly $800 for them to so kindly 'store' my vehicle for 5 days and threaten to scrap my vehicle if I did not retrieve it within 11 days. Do not give this predatory business your money. There are much kinder towing companies that are actually there to help the community. Take your business elsewhere.
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February 2024 by michelle p
Good people, great work done.
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February 2024 by Chandler Mabry
Rude and cancels last minute.
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February 2024 by Kathryn Lanius
Needed an emergency jump on a Sunday morning, and Pro Tow was quick and helpful. Jake was kind and efficient. While I hope others don’t need help, I would recommend their services if you do.
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February 2024 by Andrew Gerth
Great service and friendly driver
