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October 2024 by Dmytro Sereda
Drivers be careful. They not sitting there from 6 to 3. Even if you let them know in advance. Leaving work place at 10am it’s normal practice for them.
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July 2024 by Martin Thies
Gave inaccurate info about account and payments, and send inaccurate emails constantly requiring me to call customer service multiple times for no reason.
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March 2024 by Krista Holthaus
They steal your stuff and then claim you need a permit to have them drop pod, but when office manager of the apartment even told driver they don't need one driver still drove off. Called to talk to supervisor and they wouldn't give me a date to drop of my things and when asked how to go about getting a permit had no clue how to get one.
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February 2024 by Bonnie White
Exultant service.
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February 2024 by Stacie Dale
PODS is a "moving dream" come true! Cars may not fly yet, but PODS make you feel like you do!! You can't make moving any easier!! PODS is a must! A++++ Thank you PODS!!!
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November 2023 by Chuck Wolf
Horrible customer service. They billed me without an invoice or an explanation of the charges. I spent over 45 minutes on the phone and was transferred at least 5 times. I will not use this company again!!
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October 2023 by Ishmael Jones-Bey
First-time user with a horrible experience! Basically im being overcharged on an original quote thats taking a week so far to have this issue resolved while my container which still hasn't been delivered yet to my new home which I traveled over 900 miles to get to for relocation. I'm living in an empty house! You guys need to do better for the customer. How can you have repeated customers with a first time experience like this!? Unbelievable!!
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September 2023 by Mark A Krellcom (Big MAK Tech KM6RAD)
Bottomline is PODS are liars and thieves people! Its a huge gamble to store your things in PODS. A company relocated us from California to Utah. They paid for a PODS and had the PODS and our 5th wheel stored in the company property. After the position didn't work out between us. I requested several time to have the POD put in my name and moved to a different location but they said because it was in the company name and paid for by their corporate credit card, they could not do it! But, they can take my stuff and demand I pay the money the company didnt pay???? I dont get it! Crooks! Taking all my stuff!!! CROOKS!!!!!
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August 2023 by Mike Edwards
It took me 10 phone calls to get my container delivered, it was delivered over a week late, and they overcharged me compared to the quote.Then their "resolution" team basically blew me off and did nothing.I will never use PODS again and encourage others not to as well.
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August 2023 by Ronald Struwe
Everything was very good except for the timing of the redelivery to our new home and the communication fRE the delay..
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July 2023 by Valynn Voigt
Pods provided the solution we needed when we had some remodeling done to our home. We had to move some of our belonging out of the house to have a floor put in. It was great to have a place to store the items on our own property. No hassle getting a truck and renting a 'storage locker'.
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February 2023 by Korinda E.
If you plan to have your PODS moved immediatley to your new home and off loaded quickly this is a good idea. If not, dont use PODS because they will rape the hell out of you. I had two PODS for 5 months and paid over $3200. They increased my monthly fee per container because i had them initially taken to a PODS facility. Once I had them delivered to my property, they would not lower the rate to which we originally agreed upon. They claim they couldnt change the rate. You shouldnt have to pay the same rate if they are being stored at your property as you did when they were at their property. Nothing you can do. Personally, i wont ever use PODS again.
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December 2022 by Anne Armitage
The pod we received takes on water through the perimeter of the floor and so it's completely useless to us. The whole point is to safely store your belongings in a dry container. Waste of money, time and energy.
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October 2022 by Michael Feuerbach
Easy and convenient!!
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October 2022 by Suzanne Reinhardt, PhD
I've got an international move, and it has been a nightmare connecting with pods to answer questions. They do not have a international team that you can call directly to communicate with. Their system is to take a message and have someone call you back. Several times I have had to wait more than a day to have someone return my calls. Moving is stressful enough without the delay of days waiting for answers that I also need to communicate to other services.
There is also a ton of paperwork to ship things across the border and there is no number to call to ask questions. That's right. There is only an email to contact the company to ask questions. Run, don't walk away from this company if you've got an international move.
Update: Customer care reached out to me and were about to find answers to my questions. However, I'm continuing to have problems contacting anyone on the PODS international team. My emails to the documents team have been returned to me as undelivered and when I called to straighten this out, my call was dropped -- twice.
