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March 2024 by hot wheels collective
My dogs love the groomers there
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March 2024 by Christelle “Scar”
We couldn't find anyone out on the floor to ask questions about the products and when we purchased them, we were surprised at how expensive it was. Also I wasn't really impressed with the quality or the performance of the items. Aesthetically they were nice to look at, I'm going to turn a negative into a positive and donate them to the local animal shelter. I believe they'll get better use out of them than I did.
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March 2024 by Ana Schurr
Was passive aggressively shamed for my doodles undercoat matting where their harness lays. We brush him multiple times a week and he is by no means mistreated. They cut off the matted part and put it in a plastic bag by the register to shame us when we picked him up. The grooming service itself was good but we won’t be returning due to the customer service.
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February 2024 by Bethany Monthei
PetSmart called me 30 minutes after dropping off my 8 month old 15 lb puppy, claiming he is a safety hazard and needs to be picked up and not welcome to return. They did not tell me how he was a safety concern and he is completely submissive. I feel the staff is not trained to calm down an excited / scared puppy and it’s disappointing they don’t put more effort into training their staff.
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February 2024 by Todd Steele
Science diet dog food is slightly cheaper here than it is at Theisens.
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February 2024 by Austin Pieper
Great place to shop. Friendly staff too
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January 2024 by Nicole Yenter
Great variety for a wide selection of pets and you can occasionally catch a GREAT DEAL (black Friday people! You need to stock up on black Friday). Normally a little pricey but a thrifty shopper can get what they need with a reasonable budget.
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January 2024 by Justin Burnett
Will abuse your dog if it doesn’t listen, as they aggressively pull on them to groom them. I wouldn’t recommend taking your animal here, my dog was always fine with his paws until after we took him here once, would bite and bark if we touched his paws following the appt, and me and my significant other seen them trimming a small yorky and yelling at it for not listening as they are tugging on its body parts, and yipping for help, completely unacceptable and a terrible place of business. I would suggest a small local business, and get a monthly time slot, or just build the bond with your dog to groom them yourself like I had to rebuild with mine
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December 2023 by Janet Steffen
Corporate has been notified, but Evelyn is a rude and condescending person. Will NEVER step foot in the SW location ever again. The blonde haired female manager is no better as she laughed and smiled during our exchange. Way to make a customer feel heard. Oh and Evelyn...merry christmas
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October 2023 by Tasha Rogers
Great experience no problem love the customer service.
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October 2023 by Joseph Dean
I am just so consistently disappointed in PetSmarts grooming services. For every 1 well done grooming, it's 10 that are subpar. They're definitely not doing everything included in the package and what they are doing is so badly done. This time they didn't bother to clip his back nails and his paw pad shave outs are lazy bordering on negligent.
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October 2023 by Nicole Schroeder
Great store. Staff is always welcoming and helpful. Appreciate their commitment to the animals!
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September 2023 by Brian Smith
I’m always greeted by the friendly staff. Every time I come in here everything is so clean and tidy.
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August 2023 by Charles Simpson
During our recent visit to Petsmart in Cedar Rapids, we were absolutely thrilled to find a unique Halloween advent calendar and a perfect Halloween costume for our West Highland White Terrier, Parker. The selection of seasonal items was impressive, and it was clear that the store put thought into the range and diversity of products they offer for our furry companions.While shopping, I did notice a few areas of improvement. The store organization could benefit from a bit more attention to detail. Some items weren't in their designated spots, which made shopping a slight challenge. Additionally, cleanliness could be given an extra nudge to ensure a more pristine shopping environment for customers and their pets. Lastly, during our checkout, the lanes were a tad on the longer side. A few more open registers during peak times might alleviate this issue.Nonetheless, our overall experience was largely positive. It's worth celebrating that we were able to find exactly what we were looking for amidst the vast selection. Parker is set to be the star of the season, thanks to Petsmart! We’ll certainly be returning for more of our pet needs.
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August 2023 by Iggy Pop
This review is given from the prospective of this Oscar. How long have I been dead?
