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August 2024 by Elite Luxury Flooring
The salesman’s are some of the greatest people in this industry.. but you get behind that glass window they sit behind and they are all crooks. I don’t recommend buying a single car from them. They will sell you a car with a bad transmission and when you go to ask for answers you get “my hands are tied as far as that goes” and your sent to the next person supposedly in the chain of command and get “yeah unfortunately I only handle so and so but not that specific request” so you get all these different people to talk to and numbers to call so than you will play phone tag so they can buy another couple days. Every time I walk into their to get it taken care of they say “go ahead and take a seat in the lobby and I’ll bet somebody that can help with that.” And then you sit in that lobby for 20 minutes every single time before you get impatient and leave. So needless to say I bought a $27,000 vehicle that’s a 2016 only 70,000 miles on it and the transmission was junk. And then I get told the transmission is on back order so we all know back order means there is NO LEAD TIME so technically they get to hold my $27,000 car for as long as need be to fix transmission. So I told them I didn’t want to wait that long and I was told that if it takes too long that they would just find a used one to put in. That just blew my mind. Put a used transmission in a car that just went through one. So technically putting me in the same position I was in. I have been told for 3 days that there was a list of 3 guys that were going to reach out to me and never have. I have spent a quarter of a million dollars in this company in the last 8 years and I can guarantee it will be the last cent ever spent there again. We will be in the process of getting an attorney and getting my money back.
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July 2024 by Roger Kennedy
Having car service done.
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June 2024 by Don Grommon
Everybody at the dealership does an excellent job and very professional
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June 2024 by Tracee ward
Very friendly staff and did a great job and didn’t find something else wrong with car in other words they were honest
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June 2024 by Michael Moore
Thorough and detailed service and inspection of regular oil and tire rotations. Friendly and knowledgeable staff.
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May 2024 by Iron Skual
I had honest and great service from the Chevyland service crew.
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May 2024 by Steve Personette
First time at McGrath. I was treated well and the staff was pleasant. I will go back.
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April 2024 by Cole Hilgenberg
I’ve had better service before but they dropped the ball on communication. I called them 5 days ago to have a part installed that was from the factory not after market and they had no clue about it. They said they would get back to me after doing some research and never heard anything so I made an appointment to go in and get it done. They basically told me that they are not sure if this part will work with my truck. So I called the manufacturer they looked up my truck by VIN and had 2 techs say yes it will work so you guys might want to remove the “certified Chevy” from service.
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December 2023 by Stephanie Herrig
If I could post negative stars I would!! I grew up in Cedar Rapids and have always heard do not go to McGrath, and boy I can not shout it loud enough DO NOT GO!!!! We purchased a used but not cheap vehicle the end of September and finally have possession of it! They sold us a 30k plus vehicle with a very obvious powersteering leak and on 3 occasions told us they fixed it and never touch it. We could never reach anyone, was never called back and even on one occasion was told they had no record of us or our vehicle.
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November 2023 by Nancy Wheeler
Expensive oil change packages.
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October 2023 by Steve C.
Well I have to be honest...this initially was not a good review BUT, I will say this...their service manager Melissa Corken did a phenomenal job at rectifying the service that I had initially received. I won't state what happened because I feel that the justice that was performed on her behalf nullifies any feeling I once had. She is a great person and showed me that she was working with great people. Just like all people know...things happen, and I was probably a 1 percent that had the experience that I did. But with the help of Josh Cole (service advisor) any wrong that I felt, was made right and I TRULY appreciate and value that. Thank you so much for all of your help and effort that you both put in to help me. I will most definitely me bringing my car here and TRUST, out of all things that my vehicle is in good hands. Melissa and Josh you both are truly "MIDWEST MAGNIFICENT". Again, thank you for all that you do and dealing with any adverse situation that may occur. You handled everything with tact and professionalism, keep up you good hearted honest work!
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September 2023 by Kirsti Richter
If I could give this place -5 stars I would. I bought my mini van in 2021 not even a couple months later the rack and pinion needed replaced. They replaced it and a month later it was leaking profusely yet again. They decided to replace it and then tell me I needed to pay for it. I spoke with the manager and they took care of the payment. Well now again the rack and pinion is yet again leaking… how come the rack and pinion has failed 2 times in less then a year if these mechanics are “master mechanics” they should know what they are doing!!
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September 2023 by Shane Beebe
Disappointed with the explanation of there service for the end cost and what you get
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September 2023 by Brian Hall
Scam artists
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September 2023 by Ken Lusk
Parts counter is great. Fast, friendly service.
