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February 2024 by steve steve
Literally had the most condescending woman answer the phone and ask me to "walk her through" how I was out of my medication 2 days early. How about I dont have pharmacy technicians, or otherwise interrogate me on my Rx when I call? Then when i asked for the employees name she said she didnt want to tell me her name because I would make a "false report". Sounds like this is a seasoned terrible employee. I mean who is scared to stand by their actions an comments? This was at 1pm, Saturday, 1/20/24.-I sent an email to their customer service as requested. I will update with how they respond. On 1/21/24.-1/28 still no response. Seems that their customer service involves replying to bad internet reviews, but not actually doing anything about the problem.-2/14 crickets. No response by the management team like I was told would happen.
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September 2023 by Jason Mittermaier
I’ve already moved most of our grocery and pharmacy purchases away from Hy-Vee because of a combination of poor service/quality/increased costs/corporate support of bad politicians and policies.My daughter had a refill remaining on an older prescription and because it was a holiday weekend, with reduced hours at our primary pharmacy, I had it refilled for pickup. I received the text notification that it was ready. I stopped in and the tech asked for our name and then for me to spell it. Then she hid for a number of minutes before she had the pharmacist tell me that ‘the patient had requested it to Walmart’.My daughter is 15 months old, so unless she also knows how much Hy-Vee has gone down hill in 5 years, she didn’t request it to a pharmacy we don’t use.It seems like very few prescriptions are actually filled in house and instead sent in from a centralized location. Pricing is inconsistent for the same script.This location has incorrectly told a family member with a DEA license that a prescription was a controlled substance when it is not. At another location within the same chain, a pharmacy student challenged a prescription for a scopolamine patch because the prescriber was from a medical speciality that she doesn’t routinely see prescribe them.I have no reason to continue to do business with this chain. There’s better service, prices, and organizations to work with in the CR area.I don’t need any sort of corporate reply and any unauthorized access of my family’s pharmacy records will be met with a HIPAA complaint.
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August 2023 by Mark M.
I stopped at this grocery store for some breakfast items on a Sunday morning. Everyone working seem to be friendly and very helpful. It's a large store with a huge selection of items.I think the prices might have been a little on the high side on the items that I surveyed while I was walking around.The store is very clean and like I said has just about everything that you would ever think you would need.
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December 2022 by Kathy Hensley-Birky
I ordered groceries and when unloading found quite a few missing. Called the store and was told no one was able to help me, call back sometime tomorrow. That's a problem.
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November 2022 by Tammy Varner O'Brine
OMG!! I shopped your weekend sale today and I was amazed! Everything was instock. Your staff was keeping up with everything. Every one was so nice!! Job well done!!
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September 2022 by Mr K.
There Aisles online just isn't the same anymore at the begging of the year I'd say it was at least a 9/10 uoverall the service was definitely best in the city, but now everytime but the past few months the service has definitely declined that I've be using Marion location more instead of the Edgewood like the pick up crew is so clueless to what is even going on. I love the new setup you guys got but you need to do soooo much better service wise I'd give you gives a solid 3/10 now sucks to see such a great service go downhill so fast.
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May 2022 by Brita R.
I went grocery shopping at Edgewood Rd Hy-Vee and found everything I was looking for. I bought a lot of fresh fruits and veggies as well as a fair amount of other foods. I walked up to the meat counter and was greeted by a friendly staff member who helped me pick out the meat I was looking for. I even walked into their Wine & Spirits department and was delightfully surprised at their amazing selection of craft beers. My whole experience at the Edgewood Rd Hy-Vee was great! Definitely plan to return to get more groceries in the future. They definitely seemed to have everything I needed.
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May 2022 by Christin Maiers
I've had the plus perks membership two years now. Here's my experience: 1st order, great! everything was there. 2nd order, forgor 30 dollars worth of meat at the store. ok? thwy refunded it and i had to go to the store to get it. 3rd order, allowed substitutions... substituted things with NOTHING similar! Went into the store and the things were there! 4th order, no receipt. i dont know if/what I was missing that I paid for. 5th order, left my alchohol, bread and buns at thw store. They send a driver with the alcohol. Wheres the bread? whoops theyll refund it. now i have yo go to the store to get it. 6th order hey! we got this one right! 7th order, today, im asleep when they ask about subs. ok order is complete without them... wait can we please get this sub? too late processed. ok we have covid my kids really just need ice cream. sorry. the best we can do is send them and scan your card with the driver. I HAVE COVID! yeah... ffs. im on the phone with you Jenna... cant offer to take the card over the phone??? So now i am going to the store WITH COVID because other things on the list. MILK! I'll do my best to keep other shoppers safe but this has been a huge waste of money and im floored by Jenna and her lack of attempts to have to stop FIXING THE PROBLEMS and ability to make things right the first time
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April 2022 by Jamie L.
The florist was incredible. She took my vision and brought it to life in the most beautiful and elegant way! So glad we used them for our special day!
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April 2022 by Mary Kelley-Vaughn
Thank you to all staff for all your service!
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April 2022 by Dana Franck
The best employees, thank you!
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February 2022 by Rosemary C
We've had two breakfasts here. Sausage n biscuits are good as well as bacon fried just right. Scrambled eggs good. Six of us sometimes have lunch together in the open air part which we like better than the Grill/restaurant se tin. No complaints on any of the various foods.
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November 2021 by Jen Konrardy Adams
Horrible pharmacy! Slow service! Takes all day to get a rx ready
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November 2021 by Brian Gage
Sushi was great. Service was excellent as always.
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October 2021 by N Bruns
There were several vehicles outside for the drive up so I went inside and it was very chaotic and disorganized in spite of having several people working behind the counter.
