-
April 2024 by Jenny McGinness
Friendly staff but wait times are ridiculous. Definitely understaffed/overbooked at all times. Be prepared to literally wait/hours at a time :/
-
March 2024 by amhomsey
Do not recommend. This business doesn’t know how to 1) Do good business OR 2) Do the RIGHT thing. Perhaps I am wrong. But if I bring my car to you to be diagnosed and 1) You DO NOT inform me right from the start that you charge $180.00 per issue to diagnose. To me that is an issue. Had i known this I would not have had them look at 2 issues, I would have only had them diagnose 1 issue. And if that is not enough to make you think twice about coming here. I came in with good brand new tires that I just paid $1300 for 2 weeks PRIOR. When I turned my car on to leave I had low tire pressure before even driving away. I thought it was odd, but didn’t think too much of it. Filled it with air. It was not until 3 weeks later when I got the same low tire pressure that I realized that there was a screw in my brand new tire. Do you think they were interested in resolving this issue for me? Absolutely NOT in fact the service manager was kind enough to inform me they could fix it for me for a charge of $45.00. If you think this is a good way to do business then by all means keep coming to this service department. But I do not recommend it and I will never go back. Also when your vehicle is in the shop they will not call and explain anything to you. They expect all communication to go through text messages. And since we are already so good at communicating face to face. You can only image the information lost via text communication when it comes to vehicle repairs. Please find another business to get your repairs done at. I will also ask that no one at the ford location reach out to me regarding this review. I am DONE with your business. DO BETTER.
-
March 2024 by Emmy Rayn
It seems like every time my vehicle was taken here something else went wrong with my vehicle after few days after i got it back from here. This is one of the last places i would take my vehicle to get fixed.
-
November 2023 by Audrey
Called McGrath about rekeying my car key after it got dropped and damaged.
The service advisor wasn’t able to answer basic questions about this service. Did not follow up with me, and then when guesstimating how much it would cost (he literally said I don’t have the information in front of me but I’d guess it would cost x amount.) he wanted to ball park me almost $400 for one simple chip key. You’d think it wouldn’t be that hard to just get up and ask someone that could actually give me an accurate number.
Called Lynch and they were not only able and willing to come out and service my vehicle on site but they did not quote me such a ridiculous price. You’d think with all the issues they have and the money McGrath would make off me that they’d at least try??
Apparently not.
I haven’t heard a single good thing from friends or family locally who needed anything other than an oil change. They failed me with with such a simple task to complete that they have lost a customer for life. (Not that they truly care or anything.)
-
September 2023 by Robert Wiederien
Great quality care with costumers. Great used car price with a military discount and NO pressure sales.
-
September 2023 by Jacob Kreitner
I was stuck in Cedar Rapids, Iowa for a work trip. Truck broke down and the guys at McGrath Ford were awesome. Josh, the service associate helped me through the whole process and kept me updated. Although I’m not from that part of the country I would definitely recommend these guys and Josh, to anyone in need of repairs or basic upkeep and maintenance. 10/10 job for this business getting me back on the road same day and home that night!
-
September 2023 by Rubi Sabir
Professional and helpful, got me in and out quick!
-
September 2023 by Charlie Murphy
Recall work. Was done much quicker than originally quoted!
-
September 2023 by Barb Knockel Do Not Use This Email
McGrath charges $150 for diagnostics to check your battery. By the time they charge the $150 diagnostic charge and over $300 for the battery, it cost me over $500 to get a new battery. I have checked other dealerships and there is no charge to check it and maybe $15 to install. Due to McGrath’s outrageous and excessive charges, they have now lost me as a customer for this type of service.
-
July 2023 by Deanna F.
I brought my car in due to check engine light and my personal mechanic telling me I had an electrical issue to which I had a warrantee for at Mcgrath. As we explained everything to Jason or Justin whatever his name is they then tried to charge us for replacing a part our mechanic had just replaced to which we had to bring receipts in to prove it. So long story short they had my car for almost a whole week and couldn't find the problem supposedly but as we get in my car to leave we Noticed my air all of a sudden no longer works. So we called McGrath ford back and they told us they weren't going to fix what they broke without charging us. I've had my car for three years now and every time I bring my car to them for just an oil change or something small they break something and something else goes wrong. They are complete scammers just trying to take my money. They don't care to do me right so they won't care to do you right either. They're just gonna steal your money.
-
June 2023 by Kyle Akers
Got it done sooner than planned no problems however they did forget to wash it that's why there's not five stars LOL
-
June 2023 by Diane K.
Josh, Mike & Lee are awesome! Helped me on Saturday afternoon. Offered a solution for a loose oil cap. Now everything good & I can start my new job on Monday
-
January 2023 by Ma C.
I had a fantastic experience and I could not recommend any other place. They had the exact car I wanted in the end. Logan, the salesman, was the missing element in me having a difficult time finding the car I wanted initially. He navigated me through what seemed initially like a complicated process, but made me feel very comfortable and welcome in the show room so we could sit down and discuss exactly what I was looking for. Overall I had a great experience. My salesman's name was Logan Novak and he really did a tremendous job. I left a happy customer and excited driveway in my new car. Oh, and they gave me a great price.
-
January 2023 by Lynnette Wissink
Took the car in at 10:30am for an airbag recall, asked them to check the alignment while it was there because car spun out on icy roads and wanted to make sure everything was ok. Said they would have the car ready at 5, and would call us about the other issue. Called them at 3 because we didn't hear from them, no one could talk to us, they would call us back. Called them again at 4 because we still hadn't heard anything, still no one could talk to us. Showed up at 5 to get the car, not done, never looked at the issue we asked them to look at. Didn't have the time. Fine. At least they fixed the recall issue. Then on the way home the windshield washer miraculously stopped working. Won't spray anymore. So we were apparently one of the multiple people who have left Google ratings who have had things that worked fine when they went into McGrath, no longer work when the vehicle came back out. Beware taking your car here--take it somewhere else if you can.
-
January 2023 by CHWoodhouse
Josh was (once again) awesome! Friendly, efficient, and communicative, he kept me in the loop the whole time so I knew where we were in the process. I was early to my appointment, so it was a bit of a wait, but that's on me. Great service, no pressure, comfortable waiting area.Service: Oil change
