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February 2024 by Sue Morgan
We were traveling about 4 hours from home and our tire pressure light came on. One place gave us air but said they couldn’t get us in to fix the nail as they were booked. We drive an hour and got to Cedar Rapids. I had called several places on the way to see if they could help us and everyone declined. Then we called this Firestone dealership. Then Yolanda answered the phone! She was so sweet and I explained the situation (first person to really listen) and she said come on in and we will take care of you! We got here and they had our vehicle in their shop within 20 minutes. It’s our first wedding anniversary today and we have my sisters Celebration of life which is what brought us to Iowa. I can so grateful and appreciative for this excellence in service this dealership has showed us in addition to their compassion ❤️
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January 2024 by Mark Miller
Outstanding work. Superior customer service
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January 2024 by Mariah Obiedzinski
Everyone was very nice, communicative and speedy.
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January 2024 by Matt Ehler
Really came through for me in a pinch; willing to get me in right before close, and as a result I could get to work the next day.
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January 2024 by flunch
My car was shaking whenever i hit 50-60mph. They diagnosed and fixed it by clearing 80lbs of snow/ice from the rim and told me how to fix it myself in the future. The fix + an oil change was only $86 combined
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January 2024 by C Vella
I can't say enough about how great of a job they did - and the friendliness of the guys here. Dan and Kim patched up my tire after an unexpected puncture post-snowstorm. They fit me in in short notice and did an awesome job, and on top of it, really cared that I got out safely. Thank you again!
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January 2024 by John Howard
Yolanda went up and beyond to help me with the auto coverage and getting my car fixed.
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January 2024 by T W
I had the best service ever from this place but the ultimate rockstar is Dave! Not only was he kind and caring he made sure to make my wait for the service (1 hour) the best ever and he let me have control of the TV so I could watch my Steelers play! I recommend this place over any other around!
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November 2023 by Unknown_88 Unknown
I took my car there for a tire change and alignment, the tires came out good and the service was decent. However, the alignment was not done the greatest. Fast forward 4 months I came in with a flat tire to get repaired. Long story short they ended up losing my tire and sent my mom all over town on a wild goose chase. In the end, they found my tire sitting in their shop.Now fast forward 6 months I ended up getting a nail in my rear tire. I also noticed that the front right tire was already getting bald. So I took the whole car in and asked them to repair the tire with a nail in it and also to rotate the tires, and check the alignment. The lady said okay and I asked how much for the rotation which she then said its free. So after the tire was repaired I went to get it and noticed the tires were never rotated. Rather than going back in I decided to do the rotation on my own as it is not very difficult. Unfortunately, it was because the lugnuts on one of the tires were on there so tight an impact drill could not get it off so I used a breaker bar and a lead pipe. I was not able to get it.fast forward 3 months, The tire is bald on the outside meaning the alignment was never done. So I took the tire into the shop and asked for them to fix it. The guy there told me the warranty would not cover it because it was an alignment issue. I told him they had aligned it but he then told me it needs to be aligned twice a year. So on 11/05/22 the tires were installed and aligned then on 9/01/23 they were supposed to be aligned and rotated but weren't. I then gave him the tire and he gave me the quote and told me there would be a new tire on there when I came back later.I then went home and my mom called and explained to them how I should have had the tires aligned on 11/05/22 and aligned and rotated on 9/02/23. The lady then tries to say that I never asked her to do any of that back on 9/02/23. She told my mom that she was not there and basically called me a liar. My mom then asks her for her name and she then hangs up.Later that day my mom went back in to pick up the tire they were supposed to repair and nothing had been done to it. The guy told her he did not know if I wanted the tire to be changed or just inspected which makes no sense, I told him it needed to be changed. He also told me he would change it.
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November 2023 by Unknown_88 U.
I took my car there for a tire change and alignment, the tires came out good and the service was decent. However, the alignment was not done the greatest. Fast forward 4 months I came in with a flat tire to get repaired. Long story short they ended up losing my tire and sent my mom all over town on a wild goose chase. In the end, they found my tire sitting in their shop. Now fast forward 6 months I ended up getting a nail in my rear tire. I also noticed that the front right tire was already getting bald. So I took the whole car in and asked them to repair the tire with a nail in it and also to rotate the tires, and check the alignment. The lady said okay and I asked how much for the rotation which she then said its free. So after the tire was repaired I went to get it and noticed the tires were never rotated. Rather than going back in I decided to do the rotation on my own as it is not very difficult. Unfortunately, it was because the lugnuts on one of the tires were on there so tight an impact drill could not get it off so I used a breaker bar and a lead pipe. I was not able to get it. fast forward 3 months, The tire is bald on the outside meaning the alignment was never done. So I took the tire into the shop and asked for them to fix it. The guy there told me the warranty would not cover it because it was an alignment issue. I told him they had aligned it but he then told me it needs to be aligned twice a year. So on 11/05/22 the tires were installed and aligned then on 9/01/23 they were supposed to be aligned and rotated but weren't. I then gave him the tire and he gave me the quote and told me there would be a new tire on there when I came back later. I then went home and my mom called and explained to them how I should have had the tires aligned on 11/05/22 and aligned and rotated on 9/02/23. The lady then tries to say that I never asked her to do any of that back on 9/02/23. She told my mom that she was not there and basically called me a liar. My mom then asks her for her name and she then hangs up. Later that day my mom went back in to pick up the tire they were supposed to repair and nothing had been done to it. The guy told her he did not know if I wanted the tire to be changed or just inspected which makes no sense, I told him it needed to be changed. He also told me he would change it.
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November 2023 by Darkness 6914
this place is one of the best auto shops ive ever gone to they go above and beyond to help u and make it afforable ive come in and not had the best of luck with cars and money but they have done what then can to make it work out for me and im so thankful to them for everything they have done for me
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September 2023 by Ahmed El
2 different appointments in two completely different times and both times they missed them up. Your better off in 10th or a tire plus.Services: Tires
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August 2023 by Elijah R.
AVOID THIS PLACE. I bought $1200 tires that lasted 4 months less than 8k miles. They dont honor warranty. Theyre so worn out that they wouldn't cover any part of their defective tires. Management is rude, dishonest company and employees. again go anywhere else you wont regret it.
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August 2023 by Timothy James
Firestone is a hit or miss, depending on what you want done.They can sometimes deliver on the hardest critical jobs.Then there are times where they lie to you about changing your oil.
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July 2023 by Mike Steger
Always take my care to Firestone on 1st Ave behind the mall. Good guys that explain your problems and offer solutions Big shout out to Shi in the store helped me out very nicely and is a great asset to the team Thanks for your great service ShiService: Tires