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November 2023 by Rebecca Matus
Had them replace my fuel pump. Went to fill up directly after and $70 of gas went on the ground. Went back and they said the hose clamp didn't get tightened. What a mistake to make! They did fill it up with gas after but I'm sure it wasn't $70.
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September 2023 by Edith Chase
Thank you, thank you for your awesome service and work. Was told to bring my truck in, and they would get it in later today or tomorrow. I was amazed when 3 hours later they called and said it was done. You guys are amazing.
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August 2023 by melanie s
Boubin is literally the best. Dan is awesome!
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June 2023 by Chris Ludwig
I brought my car in for A/C repair. They ordered a condensor because mine had a hole in it. When I took my car in for the replacement/recharge, they damaged my radiator, causing it to need to be replaced. This was on a Friday, so now I had no car to drive. I rented one over the weekend until the part came in. When I picked up the car, the AC worked for a day, then stopped working. I had to return again and pay another $100 for the additional part. The coolant they used in my car is not suited to German cars, so I will need to replace that. I wasted a lot of time and money using Boubin. I can't use them again after this.
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April 2023 by Nick Grove
They've helped us inspect a couple cars we were looking to buy and helped us figure out what we needed to get done after I ran over a rusted out toolbox someone left in the road. They're honest and upstanding, and they are not looking to make a quick buck. I'd recommend them for anyone needing automotive help. Very thankful I found them with all the options in this city.
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April 2023 by Scott Y.
I'm shocked I have never reviewed Boubin before. I have a hard time spending a lot of money buying a car, because it doesn't make a lot of sense to me to go into debt for something that loses half its value the second you drive it off the lot. As a result, I often find myself in a situation where my vehicle needs repairs that might cost more than the vehicle is worth. What I really appreciate about Boubin is their willingness to give you options. Most mechanics seem to give you the one option that is probably the best option for a new car, but doesn't make a lot of sense for the beater I bought in cash from someone I met in a Walmart parking lot. At Boubin, they're certainly capable of fixing a car the three thousand dollar way, but if you're looking for someone to just get your vehicle back on the road as cheaply as possible, they're typically able to come up with a solution for you. I really appreciate that!
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December 2022 by B (parent Kirkwood student)
I was pricing tires and the service advisor seemed indifferent regarding whether I bought tires there. He recommended a brand with which I was unfamiliar and I asked him about them and he said he didn't know anything about them. The prices were higher than the competition, and they don't actually stock tires there, despite the website referring to boubin as a "tire center." I found it very off-putting, so I thanked him for his help and went directly to a nearby competitor and got what I needed for much less.
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November 2022 by Mona EL
I have good experience with them so far.Honest shop and they don't rip you off.
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July 2022 by Lisa Klostermann
Dan was amazingly helpful. He researched our problem, called me back with a solution, and worked us into the schedule the next business day. The mechanic came out to explain the work, and he also went the extra mile. I can't recommend them enough!
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July 2022 by Shannon Stallworth
They are super knowledgeable, very friendly and won't have you fixing things that don't need fixed. Awesome customer service!!!
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July 2022 by Tristin Bleadorn
I took my truck in thinking I would have to pay for loads of work, but Joe helped me figure out what the problem was! I appreciate it keep up the great work!
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May 2022 by Todd Wagner
I like these guys. Quick, honest, and fairly priced. They took good care of my jeep and came in under the quote.
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March 2022 by Derrick Lawrence
You will not regret working with Boubin! I can’t believe the customer service I experienced. They got my car in the same day. Turned out I was just missing a caliper bolt, and they didn’t even charge for the bolt. Outstanding service and would be unheard of at any other shop.As if that weren’t enough, my check engine light has been on for a couple years (basically non-issue), and they didn’t try to upsell me to reset the light.Will be going to Boubin for all car troubles from now on. I’m still amazed weeks later.
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March 2022 by Samantha Watts
The customer service is HORRENDOUS. The gentleman working the front desk was extremely rude and disrespectful. I had gone in and asked if they had time to look at my car, if not I said I would come back another day. He made it seem like it was an inconvenience and was very rude. I would have simply came back another day if they were super busy. I have never been more uncomfortable or disrespected by someone providing a service. I will not be returning for services and definitely will not be recommending.
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December 2021 by John Smith
They are the most honest/helpful body shop I have ever been to.