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August 2024 by Alison Langel
"Snail Mail?" Literally has now become this. And updates are inaccurate. The Postal Service is considered a permanent fixture of the Federal Government. But is not considered Federal? Convenient location lately is why I have used this. But my mail almost takes 3 weeks to receive. And the tracking info doesn't update. Seems some healthy competition may improve services
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July 2024 by lbudzien
Took one day off early to complete a change of address and after Google sending me to 3 different "Offices" finally get to one at 5:01 and an employee was like yeah to bad they close at 5.
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June 2024 by Shylin Jordan
I am very upset with the organization of this post office. With multiple recipients packages all getting returned to sender due to a lack of communication. A friend and I had to go in and explain to them that there are now people living in the building. Even though there was multiple orders being sent to this address before this clarification. While the lady we talked to was helpful and wrote the information down I do hope it’s implemented in the future. There was an important package I was waiting on that I may not get by the due date because to these complications.
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March 2024 by Steve Brewer
They returned a months worth of mail, on vacation hold, to sender. Their response was apathetic and they just waited me out, hoping I would go away. It wasn't our carriers fault, which was their first response. The place is a mess and reflects the service.
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January 2024 by Savanna
The ladies at the front desk are very rude for absolutely no reason. Worst customer service. They don't like their job or something?
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September 2023 by Steven Vaske
Stopped a package that I had to the wrong address from being delivered and held it at the office for me. Big shout out to John for being so helpful!
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August 2023 by Cienna Malone
Terrible automated costomer service
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August 2023 by Andy Woodrick
Great staff here. Always helpful and friendly
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August 2023 by Mamma Mamma
This is the worst post office imaginable!! The couple ladies that work here are very rude. They are always lazy and never want to do their jobs. They never answer the phone it will ring nonstop and they don’t care. The level of customer service is very poor the poorest I’ve ever seen anywhere.and last month they gave someone else my package and gave me his package but had the audacity to be offended when I brought the package back and told her about it.
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July 2023 by Joseph Thrall
Lousy… I ordered a package and watched the lazy deliver man leaving and he just marked the package as undeliverable because he couldn’t fit it in the mailbox. It’s a package! I was here! Just so incredibly lazy to get out of the vehicle and walk it to the door. Passing off delivery to the next guy tomorrow who will “wow” actually get out of the truck and set it at the door.
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April 2023 by Samantha Amundson
Carrier hit my parked car in my drive, while we were all in house, we have a lane so she’d had to of pulled in my yard. I can see mail on usps digest, half never comes or my mail is in the ditch.
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March 2023 by Theresa Meyer
It was great with the exception of them not having handicap doors like the button that you can push you actually open the door they did not have one. But staff was really Pleasant
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January 2023 by M.T. Greene
USPS in Cedar Falls is a joke. My mail ends up at other peoples houses, watch the mail carrier throw packages from the sidewalk on to neighbors porches. Have an issue with our mail carrier walking through my yard after I planted new grass and still continues to tromp through. Went to the postmaster and says he can't do anything about. I've never seen so many ignorant mail carriers. USPS is a joke for sure
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September 2022 by Emily McCauley
I live in a small town and a few weeks ago sent a time sensitive letter to Texas out over night. It didn’t make it to the final destination that next day but was there the following morning. So when I needed to send another time sensitive letter out to Texas again I thought going into a bigger town would be a guarantee which I was told it would get there. To my disappointment it didn’t make it over night in fact it’s not even close. I guess I will take my chances with my small town postal service from here on out. Because the service and guarantees of this postal service isn’t worth the drive. Kind of hard to make it to Texas when the package was still in Iowa at 900 AM of the day it was to arrive in Texas. Guess who will be getting the $26 and some change back for this ordeal. Not happy.
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August 2022 by Edward Hartson
I use this post office offen, I am alway nice and polite to whoever's working but not always the same given back to us customers.I shipped out 3 items yesterday through media shipping, I ship a lot of vhs and dvds and those qualify as media but for some reason video games do not and I was not aware of this.They opened up to of my packages (damaging the packaging) then re sent them back to me, no refund.I would of gladly paid to have them ship the right way and I would apologize for the inconvenience of not knowing.
