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October 2023 by Yammy Maamy
The least transparent cell phone provider around
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September 2023 by Josie Straka
My family and I switched to us cellular from Verizon and it was the worst mistake we've ever made. They had told us what our bill was going to be monthly and it has changed 3 DIFFERENT times. We just joined 3 months ago and have had this many problems already. The guy we had when signing up didn't bother to tell us that Hotspot and out of country calls would cost more and the customer service guy I talked to told us that they sneak around telling you these things. Don't ever sign up for auto pay either. We had an auto payment come out for our bill which put it at a zero balance, they then took it upon themselves to take out an extra payment which was not authorized. Highly disappointed in us cellular and going to be going back to Verizon where our bill way always the same.
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June 2023 by Cammdog 15
Waited literally over 40 minutes for the employee to tell me they couldn't help me. The worst customer service I have ever received at a store.
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May 2023 by Te Princess P.
My husband and I went in there wanting to change our phone service from boost mobile and get something better and got great phones that we really liked spent almost 300 dollars that we really couldn't afford but just decided it's now or never and walked out only to find out that we lived in a dead zone and the towers near us was only 4g and we didnt have any service where we lived. We called tech support and they ran tests and they were really bad. How in the h.. E... Double toothpicks were we supposed to pay them every month when we couldn't even use our phones? You would think they would do tests or tell you before walking out with phones whether or not the phones would even work! They said it could be a year before more towers would even be up. That's pretty messed up. We took our phones back and they did wave our fee for bringing the phone back but they were still trying to charge me for the connection fee. I was like.... Uhhhhhh connection fee for phones we couldn't use???? I wanted all my money back. Also the strip on my card wouldn't work when I paid for the phones and the guy manually punched in the numbers to Take money.. But they couldn't manually do it to give me back my money conveniently. So now I have to wait 7 tp 10 days for a check. Do not go there unless u know u are near a tower. Even then your phone won't work in some places in waterloo cedar falls. My husband couldn't use his phone at work and I couldn't use my phone in elk run in my mom's house. Go somewhere else. I dis chew them out... I'm not usually a Karen but I dis get all my money back. Well not yet.. Waiting for a check. Good luck to me.
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May 2023 by Grace Van Patten
Over the weekend I found myself in need of a new phone due to my dog getting their paws on mine and I cannot say enough good things about this US Cellular! I was immediately greeted by Stephanie when I walked in and she was so knowledgeable throughout the process of getting a new phone and made sure that I got a great deal - and I even walked out with a new iPad! On top of this, I believe his name was Nate, was incredibly friendly and I had a great time discussing our similar hobbies with him during the the time it took my phones to transfer. Upfront and honest experience with very helpful employees, which is not something you get most places anymore. I can't wait to bring my husband in to upgrade his phone next!
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May 2023 by Daniel Severson
BUYERS BEWAREThey will assume (without even asking you) that you want to purchase $180+ worth of accessories and then include the cost in your monthly price and not explain other than saying it's a bundle that includes everythingThey do the same with Device Protection and most other add-ons like tablet lines or home internet. Just assuming you want it and only getting consent on the monthly total cost. They call it assumptive selling, I call it scamming customersThey coach their representatives to do so and it you don't, you are put on performance write upsThis business doesn't care about it's customers but only profiting off of them and they can't even do it the right way... gotta trick you into buying things.
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March 2023 by Carl Stessman
Nathan was top notch answering all my questions and getting me setup with my new iPhone.
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December 2022 by Ronda Sue
Took forever. Noone at front desk to tell you u have to register n they then have it sent to ur phn poor communication on their part at the cf store!!!
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October 2022 by chris potter
Horrible service. Checked I'm at 503. At 640 someone asked if they work after closing and she said no they close at 7 and that anyone wanting an upgrade won't get it done tonight cause they stop doing data transfers at 6.
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October 2022 by Ellie Kuehl
I had a great experience this afternoon at the US Cellular on University! Bri was so helpful and the environment with the others workers was great even at 5PM.
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September 2022 by Nick R.
Every time I go here it takes an average of 2 hours of my time to get a new phone. As I write this, I've been checked in and waiting for an hour so far and I haven't even been helped yet. God knows how long I'll be here. I can get a track phone fully capable of doing what I need it to do within 20 minutes in an airport every time I travel internationally. Service speed needs help at this location!!! Perhaps at all US Cellular locations?
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August 2022 by Dale Shores
I always wait for Tarren Holdgrafer whenever I go to u s cellular, he always helps me get the best deal and treats me like family. ?
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July 2022 by Brandon M Allen
I am unable to publicly voice everything. I experienced inequality, and retaliation by my boss, since starting in July of 2020. I am a former employee of the Columbia, Mo corporate store.
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April 2022 by lloyd bacon
Very poor customer service. Stopped in to inquire on an upgrade on service and the sales representative wouldn't work with me at all. I have been a US Cellular customer for over 20 years.
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April 2022 by Richard Laylin
E xcellent!! Prompt, friendly, easy to understand information, great experience!
