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September 2023 by J C
Great help! Fast help, great service, and friend folks. Mikel was outstanding in assisting and fixing my issues.
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September 2023 by Joann Tompsett LeRoy
Had to go twice before issue resolved but that was due to system issues with T-MOBILE. Staff really tried to assist.
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August 2023 by Russell Silvis
Came in with a broken, unusable phone, left with a new one in a new case with a new screen protector that already had all my contacts within 20 minutes. Exceptional service.Edit: Had to stop in again, still exceptional service. Actually remembered to catch the name of the guy who helped me both times (Mickael) He was both knowledgeable and skillful in putting screen protectors on, which I always struggle with.
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August 2023 by Zachary Walter
Workers need to stay off social media and take care of business first
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July 2023 by FireGameDbD
Came in with a broken, unusable phone, left with a new one in a new case with a new screen protector that already had all my contacts within 20 minutes. Exceptional service.
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May 2023 by TJ Jurries
No handicap accessible door. And it opens outward, making it difficult to open
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May 2023 by Trent Jurries
No automated door for people in power chairs or wheelchair
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February 2023 by Joyce Dawson
Got help right away, they answered my questions, very nice people
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January 2023 by Jim Phares
Daniel was most helpful with my email issues. He went above and beyond. Daniel spent over 90 minutes working to solve my problem. He also answered numerous questions while solving my email account problem. 5 stars
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January 2023 by Mykel Townsend
Brad is the definition of what good customer service is. I hands down recommend him for this service, he is really helpful and cares about making it right.
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January 2023 by Dean Dunfee
LOUSY service; I've been 6 days without phone service because tmobile is blocking the transfer to Verizon.
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December 2022 by Mark Boesen
Great people. Had to replace a damaged phone. Seamless process.
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November 2022 by Ashley Schnathorst
Rachael (had pink hair) was a great help at cedar falls Iowa location. Very patient and was a ton of help for my mother and i, she was very knowledgeable about everything we had questions about. She's definitely a Very good asset to that location. She was a pleasure to work with. She deserves a raise lol as you don't want to lose employees like that as they are hard to come by nowadays. Thanks Rachael!
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September 2022 by Nicole Ruffins
My experience was not with the store but over the rep! I previously called on Sunday and the rep told me I didn’t need to make a payment arrangement and my services will not be interrupted. Today my services were not only interrupted but also had to make a payment even tho it was rep error! This is not my first issue but will be my last I am disconnecting my services and switching carriers.
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August 2022 by Samantha Hunt
First off horrible customer service the lady went around every subject except what I was looking for! She smelled horribly of cigarette smoke! She asked the other employee, he helped. Worse store I’ve ever been in.
