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December 2024 by Geoff Suckow
Would be zero stars if i could. Do not use this company. They are the most dishonest company I have come across.
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June 2024 by Kim Johns
We did the rental agreement all electronically and got access to a clean unit it’s 24 hours. It was easy and done well.
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May 2024 by Kevin McRae
A mostly good experience with phone-based customer service, but I did have to ask a lot of follow up questions to know exactly what my charges would be and exact prices, too. Some of this was due to the accent the customer service person had, but it was mostly about being sure I wasn't getting screwed by RedDot. Again, surprisingly, I was not.
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May 2024 by Ben Smith
Renting by phone was easy and fast. Operator was very nice and helpful
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May 2024 by Kevin Moline
Lindsey did. Great job. We were able to rent the storage unit with using chat only which allowed me to multitask with other tasks of the day.
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May 2024 by Susan Swanson
Our phone representative was Shantal and she did a great job getting a parking space for our camper at Red Dot Storage in Cedar Falls, IA. I like Red Dot because it is so easy to sign up for a storage space.
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May 2024 by Mike Murray
Linsay was awesome! Very helpful and made the process extremely easy and pain free.
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May 2024 by Bryce Olsen
The process of renting an outside storage space was a very quick and easy process thanks to your representative, Shaquille.
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May 2024 by lee winterscheidt
Super easy process. Shamoya was very nice and super helpful.
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April 2024 by Darrin Strike
Customer service on the phone was top notch. The individual made an adjustment for me as requested.
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February 2024 by Liz Seals
This process was simple, quick and convenient.
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January 2024 by Larry Howard
Easy access
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November 2023 by Frank Bluml
Nice, and clean facilities, easy to set up online without having to go into an office
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October 2023 by Dana Hartsock
Renting a storage unit for the Summer with Reddot was a breeze. It took only a few minutes. I was not certain about the "Move in" button that was there after finishing the rental process. Since I wanted to wait until May 1 and I did not choose it until May 1.In late August after my son had moved out of the unit I went online to move out and cancel my autopay for September. The Move Out did not process properly.In trying to work with customer service to figure out this mess and the billing and late charge notices I find that in my case it has been EXTREMELY difficult . Phone tree did not seem to help, but then when a call went through, it was never answered, even when leaving my number for call back. Same thing for leaving a message for Contact on website. I left a message, and never heard back. Finally I tried chat. It took a lot of waiting but I thought we had things resolved.I continue to get texts and emails asking for payment plus late fees.So while I am still happy with the ease of renting a unit, and happy with the physical aspects of the facilty. The Colorado based customer service gets a 1.Still trying to resolve things 3 weeks later.
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July 2023 by Justin Mather
If I could give 0 stars I would. I was just charged for a whole month even though I am moving out less than one week into the month and they say company policy is not to pro-rate the time I am actually in the unit and will not refund me for the entire rest of the month. This is an obvious money grab and I will never recommend red dot to anyone ever again. This is a terrible “company policy” and not a way to treat customers. This facility was so much better when it was Panther storage. If you are going to rent a month here definitely make sure you use the entire time or else you are essentially getting ripped off.
