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August 2024 by Benjamin Wilson
Straight up shysters
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July 2024 by Kim Brown
One time I was stopped in there to get my car looked at quick- it was closest to where I was @ that time. I went in to see if they could assist me. They told me "You can wait if you like, we'll see what we can do." Well - the person in the waiting area was a younger gal (in her 20's at most & by herself too) .... the technician came in after working on her car, he told her "Your headlight is out, do you want us to replace it?" She said "No, I only came in for an oil change." Well the mechanic looked at the guy at the register & said to his co-worker "I already replaced the headlight." The guy at counter said "Well, then you will have to take that one out & put the old one back in." I THOUGHT "GEE, YOU REPLACED THAT HEADLIGHT WITH A BRAND NEW ONE FIRST - with OUT EVEN TALKING TO THE that YOUNG 20 yrs old single gal OWNERI :-( YEAH - I left VERY shortly after & NEVER had them look at my car that day & NEVER WILL ANY DAY NO MATTER HOW BAD I need serviced!
I seen in person by chance: one person with a Prius car, bit older, in good condition. I asked 'WHERE DID YOU GET YOUR PRIUS car from?" He said "Matt Hatter Muffler in Cedar Falls." He said "They have a lot of Prius that they sell, that the owner makes more money from selling those many cars in the parking of that business then he does as a Muffler shop!" How can someone just 'have a huge amount of USED most Prius Hybrids in his parking lot, yet be a MUFFLER SHOP! I was TOLD that HE GOT Toyota to LET HIM BE a SERVICER to the TOYOTA Hybrid batteries to replace them. SO the owner at Mad Hatter is the only CERTIFIED place to replace Prius batteries except a dealership!" SO HE MAKES $ more money bc he has GOT TOYOTA bought out - that either HE REPLACES those Prius Hybrid batteries & YET SELLS a WHOLE BUNCH OF THEM TOO! MAYBE he is GETTING a MAJOR DISCOUNT DIRECTLY thru Toyota too for those MANY Prius cars/ replacement Hybrid batteries too! MAYBE that HE IS BUYING & SELLING TOO his parking lot has MORE CARS for SALE than people to get their cars serviced! I had a very reputable & TRUST WORTHY one too, that pretty much ANY ONE can BE A CAR DEALER, that doesn't mean they SHOULD DO that TO MAKE MORE $ as a BUSINESS that SELLS HyBrid cars than as Mad Hatter Mufflers. WHEN you hear from other WELL KNOW trustworthy people, that Matt Hatters got Toyota to give me permission / he paid them to give them that 'recognition' yet that owner is NOT any more of a car dealer than my next door neighor is! I will NEVER SHOP there EVER! I have family who / have owned BOTH Hybrids & ALL Electric cars! One day I WILL, hopefully, I will NEVER consider Matt Hatter Mufflers to buy a Hybrid / electric car in ANY WAY!!
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June 2024 by Beau
Just tried to call for a service and the dude was very rude. I’ll go to a different shop
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May 2024 by Monica Dhumne
Bought a prius from him less than a year ago and a few unexpected repairs came up shortly after. Everything that's needed to be replaced, him and his team have taken care of and offered great pricing and taken care of other issues we weren't even aware of in the process. Great business owner.
Get all your repairs on your prius here!
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April 2024 by Alayna Lowe
I’ve brought my Prius to these guys twice and had a stellar experience both times. They are an amazing local business with a depth of knowledge. They were able to handle issues like major wire damage to something as quick and simple as rusted bolts on a license plate I couldn’t get off on my own. I would fully recommend Mad Hatter to anyone.
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April 2024 by William Steven
I am a repeat customer and would recommend this shop to anyone who is looking for quality service done right.
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February 2024 by Bobdog
Prices seem good and I'm sure the cars are good reason for the negative review is as follows walked in asked if he does buy hear pay hear bc I've never been to this place,his reply was no we don't loan out are money ,sir theirs a better way to reply such as no sir I'm sorry we don't offer buy hear pay hear but if you would like we offer financing options for you and hears how ....instead your response was standoffish and rude it's okay I just won't support your business in the future and neither will any of my friends or family,also u should know that I've told my whole sale buyers in the area not to buy from your location even if your not a wholesale dealership and they have spoken to their network so sir it's just a matter of being polite to a customer and how you responded to my ? And I really hope this review will inspire you to be a little more polite in the way you respond take care best wishes ,.
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November 2023 by Shari Lanus
Truly exceptional service. Owner and staff care about the quality of what they sell or work on, and the individuals they work with.Mad Hatter does honest and efficient work at prices that are more than fair.
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November 2023 by Janann Trower
John's my go to guy when I need work done, he's fair and honest 2 things we just don't see anymore...
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September 2023 by randy SCHMIDT
Never went there
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September 2023 by Sarah Casey
On my way somewhere so I just walked by there.
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September 2023 by Joseph Atta Bennin Jr
People like JC add a lot of colour to the world.Going out of his way to help me with fixing a car seat latch that was agonizingly painful to fix but he kept at it until it was done.Every visit here has been such a wonderful experience.You guys rock
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July 2023 by Kim M
Love taking my Prius here for maintenance!! John and his team did a great job fixing my suspension, capacitor, and horn!! They even took it upon themselves to clean out my air filter for me!! Was not costly at all and was surprised me with a thank you card and a real Mad Hatter!!
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July 2023 by Kimberly Marlow
Love taking my Prius here for maintenance!! John and his team did a great job fixing my suspension, capacitor, and horn!! They even took it upon themselves to clean out my air filter for me!! Was not costly at all and was surprised me with a thank you card and a real Mad Hatter!!
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July 2023 by Cory Garrett
Always great service, competitive prices and the work gets done correctly every time. If you want your vehicle fixed right everytime. This is where you go.
