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“We went through Northwest Bank for our home purchase. We worked with their loan officer Gary Presnall. They made it so easy and had great rates! Even during the pandemic they made the signing and financing as quick and painless as possible. So glad that our relator Colin Panzi recommended to work with them!”
“All the people who serve me there are very friendly, they have very good behavior and that is pleasant as a customer, I cash checks and always made shipments in express order, I am a loyal customer, they are very friendly”
“Been working with shaquitta over my account the last 6+ months at the Euclid location. she has gone over and beyond to fix issues the ingersoll staff have fail short on due to not being well trained. A leadership position is in her future! ?????”
“I haven’t been with the credit union for very long, but it surprised me that I could refinance my daughters car into my name & then 4 months later got a newer vehicle that they also financed & they beat Navy Federal Credit Unions percentage.
If you are looking for a Credit Union hands down Veridian is the one you should go with!
I’m satisfied with them!!”
“Absolutely love this location of Journey Credit Union!! Lexi and staff were so helpful getting my accounts set up quickly and getting my debit card to me in a very timely manner!! I will be a long time customer here!!”
“I just wanted to take a moment to give a shoutout to the sweetest woman who works at the Ankeny location Community State Bank. As a server, I’m in and out of the bank regularly to deposit tips, and this young woman, who worked on Saturday morning, 3/29/25, always brightens my day! Not only is she always so kind and attentive, but she remembers the little things that make a big difference. I often bring my dog with me, and she always makes sure to grab a treat for her. Even on the days when my dog isn't with me, she still remembers and brings me a treat, showing just how thoughtful and considerate she is. I truly appreciate the care she puts into her work and how she goes above and beyond to make every visit a positive experience. Thank you for being so amazing!”
“I’m really glad they opened a location in Altoona. I’ve banked with them for a few years and have never been disappointed with them. Ive recently started working with Nick at this location and he is amazing! Always willing to help me with my accounts and always nice. I would definitely recommend working with Nick.”
“Cassidy was very quick, helpful, respectful, and was able to help out with exactly what I was interested in, thank you for the great service and welcoming environment!”
“I just opened a checking and savings at the Ankeny location. I thought Debbie was great! She was kind, helpful and extremely patient with me. I appreciate that.”
“Excellent attention, kindness, patience and experience. The person who assisted me knew how to explain my concerns and ignorance in detail, excellent staff. I recommend this office.
Thank you US bank”
“Greater Iowa Credit Union has always been fair to me, and gave me a chance with no one else would to build my credit again.Thank youGreater Iowa credit union being there when I needed you.”
“I work at a ministry and I regularly have to come in to the bank to cash a check. I am always welcomed and greeted cheerfully at the Pleasant Hill location. Our ministry recently changed location and I decided to use a different location for convenience. After 6 months of using the new location, I've made the decision to go back to the Pleasant Hill location solely because of the customer service.”
“Just moved to Ankeny and started new accounts at Central Bank. The branch manager was extremely helpful explaining the various options available that met our banking needs. All the bank staff are friendly and eager to assist you in whatever you need to accomplish. If this bank had problems in the past the management team has made corrections to make it a very good bank now. We are happy with Central Bank. Give them a try, we think you will be happy too.”
“The Altoona branch of U.S. Bank has been our bank for 36 years. During that time we have always been impressed by the services provided. They are like boy scouts - "trustworthy, loyal, helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave, clean, and reverent." Thank you USBank Altoona.”
“I have been locked out of my account 2xs in 3 weeks once over Veterans 4 day holiday (Really?!). Mt daughter is a Vet and doesn't get 4 days off! I was not notified either tome and ALWAYS on the weekend. 1st time cost me 100s of dollars and moving!! This time can't buy food, register for class due by today. Cant speak to a English speaking human in America, and they are robotic in their answers and refuse to give branch number. I am livid and done!!! I am disabled and can't just hop in car and go to office to fix it”
“Very personable and friendly staff here. Been banking here for years and love the hospitality and banking options available.Rachel and Sue are tremendous help with any questions or concerns you may have.”
“Bankers Trust in altoona on 8th street has the most amazing staff. They’ve helped me through lost and stolen cards, transferring accounts, and most recently a mix up with a cash order. I’m so thankful for the amazing and hardworking people there, as now I can afford an apartment despite my mixup. Thank you!”
“I am a customer of many years and have had many types of accounts with US Bank. I have been very happy with all of the efforts US Bank makes to meet my needs, even in the midst of the Pandemic. Yes, lines are long right now, but they are everywhere.Whether it is our mortgage, investments, a safe deposit box, or checking and savings accounts, we are well cared for by US Bank.The mobile app takes care of most of my banking needs these days, but the Ankeny Branch is there when I need to do an in-person transaction.”
“Altoona location is wonderful place to conduct my business at. Bank Manager Cheri is great to work with & nice to talk to, she truly understands what it takes to make sure a customer's needs are met. I have never had any issues and never any type of negative experience. Each and every staff member at this location has always been pleasant. Cheri & her staff have my utmost trust.”
“When I needed a car loan back in 2022, I shopped around and GICU had the best rate (at the time) without requiring me to move over all of my accounts from my old bank, which was a huge relief. The staff have always been friendly and helpful. Since then, I've acquired a few CDs, and we recently opened a Home Equity Line of Credit with them - since we used the county assessment value instead of getting an appraisal, we weren't charged ANY fees to open the line, plus there is no annual fee. The HELOC we had at my other bank had a $50 annual fee, even though we haven't been using the line of credit at all for a few years. Great people, great rates, great policies. I would encourage anyone to explore the offerings here and compare them with other financial institutions.”
“We worked with Ryan on a HELOC and couldn't have had a better experience! He was very helpful and answered all of our questions. It went much quicker than we had expected and Ryan was great to work with after it was approved as we had questions then too. Very pleased!”
“Love First Interstate Bank! The people there are always so kind and welcoming. Today I went in and was having a rough morning because there was a problem with my account and they were very understanding, walked me through how the problem happened, and helped me fix it.”
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“My experience opening a new account was difficult at first due to strict identification procedures but the staff at Vision went out of their way to help me and solve all of my problems. I'm an very happy with Vision so far.”