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November 2023 by Dean S
The smell was horrid when we picked up our girl and it was not clean. To make it worse, they were in another building and all the lights were off. We waited until my husband finally started calling. I see why they don't like to stay in that building from the smell. Not only that our girl had number 2 dried in her fur. Just.awful, our poor.girl was so traumatized
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October 2023 by Darryl Bibbs
Been a customer for 6yrs but I will not be trusting my dogs to their care ever again. My last time boarding there were weeds overgrown everywhere, a terrible stench in the air and the building infested with biting flies. When I picked up my dogs all 3 had feces smeared on their legs so I know they weren't let out properly, they were covered in bites from the flies and while I can't prove it I highly suspect my male dog was hit. What I thought was a large bite at first glance was actually an even larger bruise once I gave him a bath and could see through his fur and his ribs were tender. During the pickup my dogs were released from the kennel and let run free to the lobby ??♂️. There is normally a cat in the lobby that my dogs could have hurt, there could have been other dogs etc. Just extremely unsafe. I can't believe how far this place has fell and now to read that someone's dog died in their care around the same time. I'm so happy I left my heat sensitive dog with family that trip. Do not board here under the current ownership.
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September 2023 by Nubs Nelson
WOW- had an appointment to drop off my pet today & noone there ! Waited 1/2 hour, kept calling, nothing. Looked in window saw 7 black trash bags full on floor, window was open & stink blowing out. Walked toward kennels in back & saw about 10 cat litter pails oin 1, weeds growing out front and back. Saw 1 dog out in kennel & heard others barking from inside. This is not the same as when I used to board my pet & definitly wouldn't have left her there if someone would have showed up !!! DO NOT LEAVE YOUR PET HERE !!!
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August 2023 by jen damur
Do not take your dog here for boarding or to get groomed. Staff/ owner are rude and to add on top of that I just saw they neglected a dog while in their care. My dog would pull back and urinate when I took him for grooming. Changed places and he loves it.
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July 2023 by barbara dalton
Maya loves it. This time she's got the old man Gizmo with her.
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July 2023 by Megan Strong
Very rude the owner could care less. They claim they don’t have cameras when you question the care of your pets.
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July 2023 by Hailee Polito
They let my dog die while their care. Instead of calling me when they noticed she was having health issues (she was 5 and healthy) they sprayed her with a hose and left her to die, and she did. They could have called me and told me the evening before when she had issues and I could have had her to the emergency vet getting fluids and finding out what was wrong. Nope they sprayed her with a hose and put her in a cage and let her suffer and die ALL night long. Then they didnt call me for 2.5 hours after they found her dead the next morning. They tried to tell me she was only outside for 10 mins in the heat (it’s not shaded at all). But I don’t believe that for a second considering they let my children’s beloved dog suffer all night and waited for her to die before ever trying to reach me!
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February 2023 by Deborah K.
If I could give no stars I would. I checked on our 2 pups mid week of our vacation and was told the lab was doing better than expected. Not sure what that meant but was told both were just fine. Picked them up and they were so excited. The inside of building smelled something awful. I noticed the little white dogs shirt was covered with lint and he was a bit dirty. But with his excitement to see us I didn't really notice everything else until we got in the car and down the road a mile or so. I looked over at him and noticed he had p*** on his tail and then noticed he had p*** on more than just his tail. Got them home and they immediately needed to get outside. They both needed to p*** and pee so badly. The little 12 pound dog drank about 4 cups of water and the lab at least 12 cups. Brought them in and inspected the little. His entire body had p*** and his whole belly was yellow like he had been lying in pee and p**** Gave him a bath but will need to take to a groomer for deep cleansing. Inspected the lab and her belly was covered in p*** and pee. The labor is also on seizure meds. I counted the pills only to find out she was not given 7 doses. If she misses 1 or 2, she will have a seizure. I feel that she did have one due to her appearance and eyes. I also do not feel they were fed properly. We were gone 12 days and the labs food was in a 5 gallon bucket. Half of it came home with us. I sent the Purina individual packets for the little and way more than he would have eaten. Only 2 packages came home.I recommend everyone to stay away from here!!! We now have to hope the 13 year old lab recovers and will take both to our groomer for some pampering.
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January 2023 by laura bloom
Seemed to take good care of my dog. They seemed like nice people. The groomer was sick, he didn't get groomed. He came back smelling like a dog. He never smells like a dog.
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August 2022 by Jessica Foster
We absolutely love sending our dogs here. They do such a great job and even the dogs feel like it's a little vaca and get excited!
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July 2022 by Commander Kang
This place is amazing, I've kenneled my two babies there twice now, and both times they came back very happy and healthy! I think they enjoy it, and I feel like the folks working there are taking great care of these pups. My dogs are like my children to me, so precious, its difficult for me to leave them, but now I feel much better having them kenneled at Bison Ridge. I feel like I don't have to worry about them, and that they are safe and happy!Also, there was a mix-up on the cost of my last stay, I was under the impression it would be for two days, but was charged for three. It actually should have been three days, the cashier explained to me how the billing works and I was perfectly happy with her explanation.Just checked my account, they only charged me for two days. Little things like that are what builds customer loyalty, and I will not be taking my dogs anywhere else! Great place, great folks. Highly recommended.
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May 2022 by Raven B.
Great staff, you'll love them. A clean facility, they always have someone cleaning. Friendly environment and safe for pets.
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April 2022 by CJ T
Monique spent hours bathing, brushing, and trimming my Great Pyrenees. He went in looking like a pauper and came out looking like a king. All the staff were friendly, helpful, and professional. Thank you!
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March 2022 by Leticia Nevarez
I love this place. I know our pets are safe and well cared for...
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November 2021 by Angeline Gulhaugen (AGhoul)
We kenneled our dogs for 10 days for the duration of our recent trip. The kennel staff were incredibly kind, and I appreciated the fact that they had notes on how the dogs were doing and what happened. For instance, one of our dogs was having some tummy troubles, so they gave her a probiotic, which I appreciated. The dogs seemed to be in good spirits, so I think they at least had an ok time and they did not seem to be upset or anxious.All in all, a great kennel, and we will definitely use them again for our future trips!
