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December 2023 by Shawn Dackonish
Verizon is completely opposite of T Mobile. The store attendants are opposite. The 611 is opposite. I prefer T Mobile in person but prefer Verizon 611. Just pick your battle, everything weighs differently towards different people.Pros:-Customer associates weren't very helpful, but did get the job done-First phone carrier store I've been in that i could use the bathroom. (Yeah the transfer took that long)Cons:-Bad information, new accounts can only add a new member/manager within the first week at a physical corporate Verizon store. Not 611 and especially not a non corporate Verizon. This misinformation took me an extra three hours of driving and work plus stress to resolve! When i talked to 611 about this that lady actually helped me figure out the best course of action, to bad i can't go leave that 611 lady a five star review! She was the best 611 I've had in a very long while! (That definitely includes T Mobile)-Transferring to Verizon took a very very long time-I received an eSim, but they didn't take my physical Sim card out and my phone didn't work good at all until i actually got that out at home for whatever reason. (I'm hoping it's not just cause i got connected to my wifi, i switched for better service not worse) also mind you that's an hour away so i struggled to use the phone for several hours even loading emails before i left town
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October 2023 by Selene Schulz
I ordered a new phone in on Friday and was told it would be there Tuesday. Mind you the store hours listed everywhere say the store closes at 7pm. I get there at 4:30 ish on Tuesday so see a note on the door saying they were closed early due to short staffing. This wasn’t a big deal at all and I understood but I also don’t do very well with disappointment- especially when the associate I ordered the phone from even mentioned he’d try to be there to set it up with me on Tuesday. But this isn’t why I’m writing this review.I came back today (Wednesday) to set up my phone but this time I called ahead to confirm. I was told that my phone had indeed arrive on Tuesday and was ready to set up and that the store was open until 7 and that if I came in at 5 (when I told the person on the phone I’d be there) that they would be able to set my phone up no problem. At this point I was very excited because my current phone has been having trouble and I desperately needed a new phone. I got to Verizon around 4:56 to see the entire store closed and the carpets being cleaned with another note on the door explaining the issue. I am incredibly upset because it is now the second day in a row that this store has been closed unannounced. Not only that but that I had gotten confirmation over the phone that I would be able to come in. I work for the next 5 days so I will now most likely be waiting until next Tuesday to get my phone when I should have gotten it this Tuesday. I’m not even sure my phone will even be alive next Tuesday. If I could cancel the phone order and go to a different Verizon I would but i tried to call and do so - or to at least set an appointment with 100% certainty the store would be open but was instead on hold for over 10 minutes.
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October 2023 by Thomas Richardson
Good store location and all. I went here all the time for issues, but not much anymore. I’m willing to stand and wait at a corporate location for issues than this store. I was going in the store for a device swap. I know what I needed to do, but the manager Aimee Crist was like I’ll call customer service for you and then push me out of the store. I was a sales personal before and I know that’s not how you treat a customer. It’s about making them feel comfortable.
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May 2023 by Jeffrey Beck
Almost no available selection to view, at 2pm all of their displays, while plugged in, were off and no battery power? Sales rep acted like it was the most normal thing in the world. Sales rep also had no knowledge on what the various phones capacities were nor seemed willing to look them up.
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July 2022 by James Gibney
Great customer service today from Sara B.
Went above and beyond to get me back in service.
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July 2022 by Connie Allison
Very satisfied with the service we have received so far.
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July 2022 by Rickesha Wright
Most friendliest and kindest rep!! Way to go!!
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July 2022 by Heather Davis
Sara was extremely helpful and informative. I highly suggest visiting this store!
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July 2022 by Mark Newcomer
Fantastic customer service
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July 2022 by Jassen Yoke
Very clean store. They were friendly and helpful.
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July 2022 by David Hochgesang
Outstanding and knowledgeable service. Highly recommend to anyone.
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April 2022 by Mary Carstens
Personalized service. Treated with care and respect. Sara is good to her customers.
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March 2022 by Stephen Mayer
Far more helpful than the actual Verizon store on Elmore. The staff takes the time to take care of the customers, and they don't act like they're doing you a favor to be open and don't try to schedule you three weeks out for whatever your immediate issue is. I've been very happy with this store and it's staff.
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March 2022 by Richard Vedvik
He took the time to get me the best deal and setup possible. Patient and enjoyable to talk to.
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March 2022 by Karrie Chappell
They did truly amazing over and beyond for my very unique situation. I truly appreciate the time, patients and wonderful customer service. They calmed me down and made sure the situation was handled properly after getting the run around with the 1-800# Thank you so much
