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September 2023 by Connor Rampage
I went to the Bettendorf branch to get some change, I asked the teller why they didn't have any more help because of the construction, she said They just don't have enough help. Over the last two years I have had too many problems with them, there is no accountability from any one. They DON"T answer there phones, I hate that.
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August 2023 by Summer
Not only is the service terrible but they don’t have a bathroom for their customers. I have a bladder disorder and it is against Disability rights.
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February 2023 by Nicalaus West
I've always had great customer service. The mobile app and website work great.
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August 2022 by Jami Clay
Impossible to pay auto loan unless you have a bank account with them!
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July 2022 by mark wolters
Horrible customer service and long wait times. Used to be a decent bank. Definitely don't use them for business purposes they will keep on you and make you do flips for them.
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March 2022 by Theresa Parchert
Had a basic question about my account and was told they'd return my call when a manager looked at my ledger, that was a month ago
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November 2021 by louis Sanchez
Don't ever get a loan through this bank, it's a horror story, been to two branches with no results. Can't talk to a banker because there booked up, yet there sitting in the office drinking Starbucks without any customers in the office. This bank is the worst... They don't even deserve one star
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November 2021 by Trippy Tarot
Google live says they're not that busy yet no one is answering my calls
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September 2021 by Justify Fan 2018
I met with Aileen Reimers today to open a new account and I want to thank her for her superb customer service! She deserves an A+ for her outstanding professionalism and job well done!!! Thank you Aileen!!Hollie Jordahl
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August 2021 by Joanne Braet
I have not had any problems or issues with this bank.
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March 2021 by kris52767
If I could give zero stars, I would. Website says they open at 8:30am. That's it. 8:30am. Despite the fact the lobby actually opens at 9am. I fell on their icy sidewalk, right in front of the entrance. I called them, to A. Clarify the lobby time & B. tell them I fell. Their response? "Yeah, we open at 9, and, sorry, we have a company that takes care of that." Seriously? That's your response when a customer tells you they fell at your business? Didn't even ask if I was hurt. Wonder what their response would be if I had to call an ambulance. Or, was lying unconscious on the sidewalk. Way to even pretend you care about getting sued.
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February 2021 by David Bowman
We took out a loan through this credit union when we purchased a vehicle. I do not recommend them. They do not give you a payment book or send out monthly statements. I guess they expect you to figure all of that out on your own. Everything is online. We simply don't want the hassle of having to set up an auto pay from another source, downloading an app, or having to log into accounts to transfer money. They charge you to make a payment over the phone. Their website says that their lobby is open but when you arrive there are signs saying that the lobby is open by appointment only.Bottom line, I find IHMVCU services to be confusing, inconvenient and not customer friendly. I reccomend banking somewhere else.
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November 2020 by Chris
I have a real problem not being able to get a hold of customer service in a timely manner. I have two other credit unions, that I never have to wait on hold to talk with. IMVCU customer service is terrible.
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November 2019 by Madison Katherine
DO NOT BANK HERE!!! Literally the WORST credit union I have ever banked with. I was a member for a long time and in the last three years the organization has gone down the toilet. Their mobile app works 20% of the time, calling for customer service I NEVER was picked up on by a banker I would have to go in. My card was frozen foe no reason, there was no suspicious activity, no compromise, but my account was locked hostage for two weeks and I had to go through 8 different people to get it figured out with no call backs to the status of my account. I had asked them to turn off my cars because i no longer use since I moved for college it and instead they left it open and paypal tried the wrong card so I have had an overdraft fee for several months bc a lower credit score is not F-ing worth dealing with this company. You’re all being paid wayyy too much.
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May 2019 by Matti Flinn
DO NOT BANK HERE!!! Literally the WORST credit union I have ever banked with. I was a member for a long time and in the last three years the organization has gone down the toilet. Their mobile app works 20% of the time, calling for customer service I NEVER was picked up on by a banker I would have to go in. My card was frozen foe no reason, there was no suspicious activity, no compromise, but my account was locked hostage for two weeks and I had to go through 8 different people to get it figured out with no call backs to the status of my account. I had asked them to turn off my cars because i no longer use since I moved for college it and instead they left it open and paypal tried the wrong card so I have had an overdraft fee for several months bc a lower credit score is not F-ing worth dealing with this company. You're all being paid wayyy too much.
