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December 2023 by David leiva
Nothing wrong with ascentra friendly people.Except with the guy who does commercial loans very poor communications never return your calls .
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December 2023 by Cody Preslar
Friendly Staff, always helpful if you have any questions. Good management.
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March 2023 by Barry Findlay
As a certified "Grumpy Old Man" I an embarrassed to admit I cant think of a single complaint. From the day I contacted you about possibly moving banks I have been extremely pleased with my decision, though at times a bit confused. How do you do it...people answer phones, employees smile and answer your questions ( as importantly if they cant they will find someone who can) I have been told that people, in todays market like dealing with impersonal customer service, it gives them comfort in their anonymity. yeah , sure.Ascentra Credit Union is terrific. You call on the phone, visit on line or walk in the door , you are treated with the same considerate and friendly service. I have yet to be treated any other way.
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March 2023 by Michael Murphy
Always have quick, efficient help with my account. Very pleased with how Ascentra assists with my accounts.
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January 2023 by Linda Manning
Ascentra 's personnel is friendly, knowledgeable, helpful, and efficient. I also appreciate the fact that they support events in the community (ex. Family Museum for New Year's), etc.
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January 2023 by Brandon K
Went in with a loan that had high interest rate. They refinanced me quick with no troubles on a low interest rate loan. I look forward to doing more business with them.
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December 2022 by Wilma Evans
My experience with everyone was satisfactory. Everyone was friendly, helpful and very considerate. I would recommend Ascentra to anyone for it is an excellent place of business.
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December 2022 by Anisa Gordon
I’ve had ascentra for years but I’m so over this bank. My card was hacked on Dec 2nd so I needed a replacement. I visited the bank in person to withdraw money and to see when I would receive my card. I was told twice by customer service my card was sent out on Dec 3rd and I should receive it within 5-7 business days. It’s Dec 13th I called my card was just shipped on the 8th after being told twice it was shipped on the 3rd. It’s during the holiday season I have bills and gifts to purchase. Why not express ship my card to me or better yet give me a temporary card to use instead of a temporary ATM card. After all it is not my fault as to why my card was hacked. This is a big inconvenience to my life and at the moment I have several bills over due with late fees because of this, And I’m very much overwhelmed and stressed. Now I am forced with no other choice but to open a new account somewhere else. Customers should be able to receive a temporary card in person to avoid things like this. I am not happy at all the last time this happened it took 30 days for me to receive my card in the mail. This is not good customer service at all, Take my advice and give customer’s replacement cards in person !!!!
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August 2022 by Nathan Kennedy
Thier system update made it to where you pay on your credit card and don't have immediate access. Now it takes 24 hours until the funds are available. They went backwards. Not happy. Think I have to switch Credit Unions now. Horrible for the customer Ascentra.
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April 2022 by Garrett Cox
Great communication from their accounts manager, went above and beyond toHelp me through a very tough situation and re finance my vehicle.
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March 2022 by Jennifer Copp
I love banking here the girls are so friendly and know who I am when I come there I love that
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January 2022 by Tim Logsdon
Very nice people Ascentra has low interest rates and willing to help you in anyway they can never had an experience like this with any other financial institution is fantastic
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January 2022 by Gerri Atkins
Joining the Ascentra Credit Union was fast and easy! They have great service and many more customer perks than "other" credit unions I have had experience with. I am looking forward to peaceful, easy banking for a very long time with them. I definitely recommend checking them out if you are looking for a great credit union!
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November 2021 by Jean Bryant
I have been a customer with Ascentra for many years and I can honestly tell you that they are the friendliest and most helpful credit union ever.
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November 2021 by Adrienne Bryant
they really try to help their clients excellent customer service
