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December 2022 by Jenifer Brenner
Went there in February to buy a car. I’m from Bernard and most everyone is great in Bernard but Tyler was not. When we were there we had great customer service. I picked out a car and it drove great during test drive. After I spent $5500 to purchase it, I had it for 2 hours. Then on my way to Dubuque the engine died. I asked him for a refund and he said no but said he would make it right. He didn’t. He waited 2 weeks to come get the thing then it took him another week to tell me what I already knew from my dad who is also a mechanic that the motor was shot. Would not let me return the vehicle or gave me money money back at all. He tried to charge me $2500 for a whole new motor! Not counting labor. Then when I said no and I wanted my car back his partner had the audacity to hand me a BILL for labor and diagnostics even though we told him what was wrong already. He said we didn’t owe anything due to the situation but this was ridiculous. He also wrote down that I only spent $1000 on the car instead of the $5500 that I handed him and had witnesses see me hand him. He’s a scam artist!! DO NOT GO HERE!!!
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October 2022 by Natalie Jenkins
Went yesterday to look at a car that was in my price range and he let us test drive it and it drove well and we told him that we would be back in the morning once my loan was approved to buy the car and he said he would hold it for us Went there this morning with a bill of sale paper ready to be signed and looked around and didn't see the car knocked on his door & no answer Went around back to his so called shop that looked terrible and dirty and he finally comes out and says his business partner sold it we went out of our way to go buy a car that he should have told his business partner to hold & he didn't drove there for nothing but a waste of gas doesn't communicate well with his business partner terrible service
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October 2022 by Chris Drury
I bought a 2010 cobalt from him and was told there was no leaks which come to find out there are two leaks one from the oil pan gasket and the other one is from the stub axle on the passenger side :( wonder how much this is going to cost me to fix .
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September 2022 by Robert Mack
This place is the worse. They sell junk cars. Bought a car there and in about 2-3 weeks engine noise. He wouldn’t stand behind it. Heard from several mechanics in the area and they recommend never doing business with them again. Also I heard from someone they get cars running just long enough to get them out of the door.
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June 2022 by Jenna Hackworth Sparrow
Tyler was incredibly helpful! I blew a tire on the interstate and Tyler saw me. Very distressed and struggling to figure out my next move, Tyler looped back around to help me out!!! Changed my tire, offered further help and tire alignment back at his shop and even called the shop to see if they had an extra tire for safety! Class act Tyler, so much appreciated! Thank you again!! See Tyler and all the staff at Bernard Automotive for all of your automotive and used car needs!
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March 2022 by Jay Brenner
Went there in February to buy a car. I’m from Bernard and most everyone is great in Bernard but Tyler was not. When we were there we had great customer service. I picked out a car and it drove great during test drive. After I spent $5500 to purchase it, I had it for 2 hours. Then on my way to Dubuque the engine died. I asked him for a refund and he said no but said he would make it right. He didn’t. He waited 2 weeks to come get the thing then it took him another week to tell me what I already knew from my dad who is also a mechanic that the motor was shot. Would not let me return the vehicle or gave me money money back at all. He tried to charge me $2500 for a whole new motor! Not counting labor. Then when I said no and I wanted my car back his partner had the audacity to hand me a BILL for labor and diagnostics even though we told him what was wrong already. He said we didn’t owe anything due to the situation but this was ridiculous. He also wrote down that I only spent $1000 on the car instead of the $5500 that I handed him and had witnesses see me hand him. He’s a scam artist!! DO NOT GO HERE!!!
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December 2021 by Marco Cortez
I bought a car from them, it broke down the first day, then he said they fixed it, but didn't. Turned out to be a timing chain problem now I'm paying 1600 to get it fixed. Horrible business
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August 2021 by Zach Wachter
Great service! Very attentive to my questions and concerns and willing to go the extra mile!
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April 2021 by Ryan Shealer
Bought a nice reliable car from Bernard Auto for a good price a few years back. I continue to take my vehicle there for repairs. Garrett & Tyler have helped me out in multiple sticky situations and are always very transparent and helpful in terms of part options and prices!
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March 2021 by Krista K
When I spoke to Garrett about buying a new car, he went above and beyond to help me find something that fit all my needs. He went out of his way to help me, meet with me, and kept in contact when he found new vehicles he thought would suit me. Very friendly and helpful service!
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March 2021 by Andrew Kartman
I’ve bought a few cars from the guys at Bernard automotive and I have been extremely satisfied with my purchases. Anytime you buy a used car there is a chance something could go wrong with it and that’s simply because they’re older and things wear out over time and that’s something I fully accept when I bought my cars. My favorite part about Bernard Automotive is their willingness to help diagnose and fix whatever problems have arisen with my vehicles, and they’re always very reasonable with their quotes to fix those things. Even a few weeks after I bought my forester the fuel pump went out and they replaced it free of charge which was totally unexpected. Garrett and Tyler are great guys and I will continue to purchase cars from them with confidence!
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March 2021 by Travis Glasgow
Tyler and Garrett sold me an equinox 2.5 years ago. I've never had an issue with it. When a problem occurred to it over a year later, I called them and they were able to order parts and fix it within a few days. They've sold my dad a truck and a car also. I highly recommend going to them if you want a GOOD quality used car.
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March 2021 by emily stier
Fast and friendly service. I've had multiple repairs done to my vehicle. Their prices were fair and many times my car came back detailed free of charge!I've lived in the Dubuque area for over 5 years and don't take my car anywhere else. I'll be using them the next time I'm in need of another vehicle!
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March 2021 by Natalie Hardin
I’ve brought my car to them multiple times for different issues. They’re always friendly and get the job done right the first time. Definitely recommend!
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March 2021 by zwachter
Great service! Garrett was a big help when my alternator died without any warning. Got me going again very quickly and even offered to look at some other things I had been putting off.
