Verizon in Ankeny offers a welcoming environment for customers seeking mobile, 5G home internet, or business solutions. The store provides options for both in-store appointments and online orders, which can be picked up in-store or shipped for free within two days. Customers have shared positive experiences with the staff, particularly with a manager named Travis, who received praise for his effective assistance. Many reviewers noted the friendly and helpful nature of the employees, describing them as relatable and patient. One customer appreciated the thoroughness of a representative who ensured their new phone was fully activated before leaving the store. Although some past experiences were not as favorable, recent visits indicate a significant improvement in service. A customer highlighted the exceptional support provided to their elderly mother during a transition from Android to Apple, emphasizing the professional and pressure-free atmosphere. Another visitor expressed gratitude for the attentive service received while dealing with a phone issue, noting the staff's patience and willingness to explain details clearly. Overall, Verizon in Ankeny is recognized for its helpful staff and commitment to customer satisfaction, making it a recommended choice for mobile and internet needs.
Needed help removing a service that I was not using but paying for
February 2024
I love verisons service, BUT I wish they would STOP fixing their website. It ain't broke stop trying to fix it.
January 2024
Travis the manager was the only person to help me from the company of Verizon. I have talked with many reps from many departments via phone, text, chat and email with NO help. Travis got it done. Thank you.