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January 2024 by Jesse Freeman
Raeann was great! I have noticed improvements with the staff at this location. Very accommodating lately. Thank you!
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January 2024 by Jill Grover
I went inside to get some 100 dollar bills for Christmas and the lady said I have to give you some 50s as we are short on 100s. You are bank you should have them on.hand, not happy
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July 2023 by Tim W
Stopped here while passing through Ankeny. Great service!
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May 2023 by Jan Goode
We love this branch office. And working with ReaAnn is delightful!She is knowledgeable and helpful! Such a pleasure to work with!
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April 2023 by Tyler Huff
Small and personable. Good place to get money.
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April 2023 by Lacey R.
I have banked with US bank for more than a decade, since I have opened an account. I have never banked with anybody else. I travel a lot for work, and need to go to the bank often for my job. This specific location gives me problems every single time I enter it. There is always something more added each time I go in, and it's like I haven't been there several times prior. I will respect& follow your policies&rules, but to make it nearly impossible for a customer every time is not a way to do business. I wanted to make change for a $100; it's that simple of an exchange..they told me it would cost money. I said, I've never been charged or had to fill anything out before. I said, ok I'll just make change thru my personal account..they told me I can't because I already told them it's for a business. Tell me how that makes sense?? And tell me why all the other US banks across the states, yes states never give me any issues just the one in Ankeny that again I have gone to several times, and there is always something new. This experience makes me want to pull all my money, and accounts from US bank and spread the word. I have only taken the time to write this, because I think it's that ridiculous and poor customer service! This would be, believe it or not, my very first review complaint or compliment for that matter. I have never taken the time for reviews. That should speak volumes!
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February 2023 by Micah Meyer
I had a very specific question about an account detail and Raeanne was a huge help, much appreciated!
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March 2022 by Micheal Hobbie
Easy in and out ATM, drive thru, or inside. Good branch to do business in.?
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December 2021 by Melanie Jacobson Gross
Last i was there i had a great time and got great help on all my questions. Thank you US Bank
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November 2021 by Angela White
I am a customer of many years and have had many types of accounts with US Bank. I have been very happy with all of the efforts US Bank makes to meet my needs, even in the midst of the Pandemic. Yes, lines are long right now, but they are everywhere.Whether it is our mortgage, investments, a safe deposit box, or checking and savings accounts, we are well cared for by US Bank.The mobile app takes care of most of my banking needs these days, but the Ankeny Branch is there when I need to do an in-person transaction.
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November 2021 by Missy Roorda
Excellent customer service! ATMs everywhere I travel. I love US Bank
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August 2021 by Dean DeRaad
Super cheerful! Typical drive thru time, nothing excessive. Helpful & friendly!! Maybe I should start banking here!
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June 2021 by Allisyn Weis
The woman working the counter this morning was absolutely rude, condescending, and disrespectful. If you have the option to use a different bank I urge you to do so. I work in customer service and would never talk to a customer the way she spoke to me.
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March 2021 by Melissa Moore
Always a 20+ wait here. So slow.
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February 2021 by Audrean Barton
These people are so slow at completing transactions in the drive thru.
